I have been a Planet Fitness Cary client since 2018. I took a brief hiatus during COVID but…read morereturned once the facility reopened. I think that we have had a very good relationship. There was a time when folks at the front desk knew my name, and we exchanged pleasant salutations during check-in and check-out. Two weeks ago, I fell on the ice and broke my knee. I am having surgery next week and will not be able to work out until mid-July. I decided to pause my Blackcard Membership until July of this year. Well, that is when my road to perdition started. First, I tried to accomplish this task online. It is 2026, and most businesses allow clients to transact business online. Not Planet Fitness. The chaotic web client insisted that I call a toll-free number to accomplish this task. Ok, I contacted an individual in their offshore call center. Now, Mephistopheles was not his name, but I knew what he was up to just the same. After asking me why I wanted to modify my membership and other non-sequitur questions, he told me that he could not fulfill my request. He stated that he was not authorized for such transactions. I would have to call another toll-free number and talk to someone else who "could also not help me." Well, that made our ten minutes on the phone most worthwhile. After calling the second toll-free number and connecting with a domestic call center, the outcome was eerily similar. After discussing the issue for about 5 minutes, I was told that I would have to go to the facility, broken knee and all, and modify my membership there. So, I got a ride, broken knee and all, to the facility over the 5 kilometers. At this point in the never-ending story, my personal Dante's Inferno, my goal was to cancel the membership. So I did. The personnel at the front desk were extremely rude and showed no concern when a patron walked in with crutches and an extensive knee stabilizing unit. No "how are you today, sorry to see your misfortune," or even a hello. Just "matter of fact" if you want to cancel, cancel. OK!! My goal at the beginning of Gulliver's Travels was to suspend the membership until my knee allowed me to return. Now, my relationship with this business is over. When my recovery allows me to return to a gym, it will be to Life Time Fitness or some other quality establishment that knows how to treat clients. If I could give the Cary Planet Fitness a rating lower than one star, I would. Be very cautious of the facility! Any business that makes it this difficult to modify or cancel a membership cannot be on the up and up! Some people look at the price and ignore the value-added proposition. Sure, the price may look great, but the customer service and crowded conditions challenge the value proposition. Look before you leap, the Judgement Free zone is also a "customer-service" free zone! Planet Fitness, I hardly knew you! Bye! C. Harold McManus, Ph.D., CEO & Principal Divergent Thinker PROBE Consulting Company L.L.C. https://probeconsulting.com/

About 6th time visiting here with multiple empty paper towel dispensers while the employee at the…read morefront desk is doing nothing. Hope management will help improve availability of paper towels. Men's bathroom also needs more cleaning. Often, the only 2 toilets are dirty.

Highly recommend Phase II and especially, Michael Rudolph as a trainer!…read more Pros: - Very knowledgeable, helpful and personable trainers - Facility is adequately equipped - Good price - Customers often bring wonderful goodies (e.g., produce, plants) to share I worked with Michael Rudolph at Phase II (in Cary) for ~2 years to recover from my patellar tendonitis condition on both legs and for overall fitness improvement. The facility is equipped adequately. Michael is a wonderful person, very knowledgeable, sincere and takes very good care. Eventually, my wife joined too and had a wonderful experience. We used to hate going to the gym and working out but, Michael played a big role in changing our mindset, teaching us workout basics, injury prevention techniques, and making workouts very interesting. I recently moved out of the country and my wife and I miss Michael and Phase II sorely. Although, I have not completely recovered from my patellar tendonitis condition, Michael helped me make substantial progress on it, and also increase my overall body strength and fitness level. Thank you Phase II and Michael for your fitness support.

I have trained extensively at Phase II and am thankful for this exceptional focus on my health and…read morefitness. I feel amazing after every workout. Thank you Phase II.

Highly recommend this location! Ryan was amazing-super…read moremotivating and knowledgeable. Kayla was very organized and helpful.

Eh. Pre-Pandemic I gave OTF all my money and loved it! I went to A TON of OTFs regionally and this…read morelocation left much to be desired. The gym is tightttttt so a maxed out 6:15am class gives you little wiggle room. Multiple times we had to modify movement to not whack each other in the head. The workouts and the coaching are good but doesn't compare to some of the other triangle gyms. Front staff is friendly and upbeat. Biggest disappointment is in the manager. I called several times like 5x in one week to discuss a miscommunication and she never called me back. I haven't written off OTF but I don't think I'll return to MacGregor based on the manager refusing to call me back and offer a solution to her staffs miscommunication.

Gym for the baby boomers who are KICKIN' IT! music level just right, people look at you with kind…read moreeyes and lots of encouragement. there's still some hard body ppl over 50! Swim pool is saline and perfect temp. Love lap swimming. Water group exercises very popular. Spending my $ here & staying/getting healthy so much better than visiting MD's, etc. Sunday meditation at 10 is free and you don't have to be a member to join in.

I have throughly enjoyed learning and practicing pilates with Roxann and her crew over the past 8…read moremonths! I have leaned valuable techniques that truly encompass the art of Pilates. All the instructors have value add and each have contributed to my overall growth. the studio is intimate, clean, and exactly what I was searching for. If you are looking for a fantastic studio that truly has a vast knowledge of Pilates then give this studio a try!

I absolutely love Pilates The Form. They are the best and I highly recommend Kali. She is attentive…read moreto each clients needs and will customize your workout to deliver the best results.

This gym is the BOMB! I love doing small group sessions where the trainers are always watching and…read morecorrectly form if necessary. Such a warm and family type atmosphere. I came from a very large gym where group classes were huge and there was little to no personal interaction/correction.....this is so much better. Worth every penny!

While this gym just recently opened, it's very obvious the trainers care and want you to succeed…read more Classes are actually a small group (no more than 4) and are tailored to where you are in your fitness journey. Personal training and solo workouts are also options. Monthly check-ins are recommended each month to re-evaluate your fitness needs and accomplishments. I look forward to working with everyone here to meet my fitness goals.

I have been a member of CrossFit Brave for over 4 years, and it has become such an important part…read moreof my life. The class structure, the coaching, and the facilities have helped me improve my overall health and fitness significant. The big different with Brave, though, is the community. I've made some wonderful friends here, people who challenge me to be the best version of myself and keep showing up every day.

Great coaching staff! Members that make you feel included and like a team. They also offer a 1…read moremonth free trial, which is great for trying CrossFit for the first time or getting back into working out.