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    The Spott

    5.0 (1 review)
    Closed 1:00 pm - 6:00 PM

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    4 years ago

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    Oak Street Health

    Oak Street Health

    2.0(1 review)
    1.3 mi
    Established in 2012
    Available by appointment

    I thought this was going to be a great place to take my mom for geriatric care. We went here for…read morealmost a year. The NP was very nice and seemed caring. I wrote her a letter asking for help with a prescription but she never called me about it. I went into the office to ask for help with it a month later and was assured she would call me. She never did. There is absolutely no follow thru when requests are made. I tried to find out the results of a urine test and no one would get back with me. They referred her for several tests but didn't use the right diagnostic codes so her insurance would not cover them so they didn't happen. Any time you call you go thru a call center which is frustrating. Messages either aren't sent to the provider or the provider does not follow thru and return calls. I received a call from the manager about this and he said to call him if there is a problem. I tried that but he was already gone for the day at 5:15. I'm taking her back to her previous PCP who isn't a geriatric specialist, but at least he returns calls and has an educated staff so multiple phone calls are not made. I would not take my family member to this place again.

    From the owner: Now accepting new patients. We specialize in caring for older adults. Our doctors take the time to…read morelisten, understand your needs, and help you achieve your health goals. Oak Street Health is a network of primary care doctors for adults on Medicare. Book an appointment at our Kalamazoo clinic today.

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    Oak Street Health
    Oak Street Health
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    Bronson Outpatient Testing and Diagnostics - Tristan said he wasn't sure what he was supposed to do with this.

    Bronson Outpatient Testing and Diagnostics

    2.5(4 reviews)
    1.9 mi

    I have labwork every 3 to 6 months. Regular as clockwork, a consequence of the wild and salacious…read morelife I never led. I find my experiences at the Outpatient Lab at the hospital nearly the same each and every time: I always aim to avoid peak times, e.g., first thing Monday morning, lunch hours. I just hate waiting. And since the remodeling - which turned a big not very private space into a bunch of private rooms - I find the blood draws go quickly. Each time, the interaction with the employee who confirms demographics and insurance is impersonal at best and at worst sour and constipated. When I have had many more cordial interactions with people who work at the local Secretary of State offices, it says something about how certain Bronson employees are trained. I suppose those whose job is to squeeze money from patients for a for profit hospital have it bad. It shows. In contract, the interaction with the phlebotomist is always top notch. My youngest brother and my parents, all in the medical field, could draw blood with their eyes closed. I heard stories about phlebotomists who were insensitive dolts who poked needles into arms for the purpose of getting the biggest, purplish bruises, but I have yet to run into one at Bronson. The phlebotomists ask about my comfort and are sensitive to not cause pain, they are careful about maintaining a sterile environment, and they do their job capably.

    The woman that checks you in is a delight. She's personable, professional and thorough! She goes…read morethe extra mile. The lab technicians are to. Nice facility.

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    The Spott - laboratorytesting - Updated May 2026

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