This business exceeded my expectations. I am a novice when it comes to bike repairs, and I depend on my good biking expert, out of state friend for help. Since returning to New England, I have been worried about being ripped off when going to bike repair stores alone. This is on par to anxiety about going to a mechanic. The man I spoke with (I think the owner?) was very friendly, knowledgeable and honest about the bike problem. He is very trustworthy, and I believed him when he said "I'm the worst salesperson." He fixed the problem without needing to sell me anything, and he explained the issue in a helpful, nonjudgmental manner. I had offered to pay but he declined. I then offered to purchase a hitch rack for my car because I wanted to support an honest company. Well the hitch rack wasn't a good fit for my car (he told me that he wouldn't feel comfortable in me purchasing that item due to safety concerns). I actually even asked about buying a kickstand but was politely told that it's not a good fit for my bike. So I ended up returning home with an intact bike and didn't spend a dime. I am writing this review not because I wasn't charged for his help. I am writing this review because he provided honest feedback and didn't capitalize on my lack of expertise. His prices are fair and pretty similar to prices seen on Amazon. I will be returning to the bike shop in the future and I encourage others to do the same for any and all of their biking needs and wants. read more