Very expensive, inexperienced grooming staff. Extremely judgemental. I went in for an emergency groom. My long haired dog had been on antibiotics and got diarrhea. It stuck to his hair and caused a rash very quickly. He is a rare breed with a very specific coat and the staff kept telling me they had worked on the same breed several times. Which is not the case there are only two breeders in the US who sell these puppies. I took him to the veterinarian and it turned out he had a systemic yeast infection causing all of his problems. I had taken him to the veterinarian 3 weeks before, and none of these problems that the groomers were shaming me on were present. They charged me a huge amount to barely do anything. I would have turned them down on the price if I wasn't absolutely desperate to get him a sanitary shave to keep the diarrhea from continuing to hurt him. The assumptions they made from care, shampoo, prior grooming methods to general treatment of my sweet dog were very nasty and cruel. read more