1. What the Pup

1. What the Pup

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Twin Falls, ID

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What the Pup

5.0 (4 reviews)

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2 years ago

Did an amazing job on Mr T's nails!!! he's old and grouchy but they were so gentle and fast at What the Pup!!!

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PetSmart

PetSmart

(14 reviews)

The worst petsmart I've ever been to! Do NOT take your dogs here for grooming. To start, they…read moreshaved my dogs tail (toy poodle) completely off. I'm still finding scabs from where they cut him. When I went to pick up my dogs, they handed me two receipts. I paid & went home. I get a call 20 minutes later saying I need to come back to pay for one of my dogs. Apparently, they gave me the wrong invoice & it was all my fault. I tried explaining to the lady that it's not my issue they handed me the wrong invoice & that i was not coming back for HER mistake. She got extremely rude with me & blocked me in their system. Mind you, I take my dogs to petsmart every 8 weeks to get their hair cut. I buy all their food, treats & toys there. I have NEVER had an experience like this before. I travel the country full time so I go to new petsmarts every time. DO NOT GO HERE.

I already filed a complaint and a review of this place. NEVER AGAIN! I'll just make a long story…read moreshort, my Australian Shepard had mats behind her ears and needed a bath and brush with sanitary trim, paws cleaned out, and nail clip. The *Lead Groom* poo pooed my complaint and what she said was a load of crap. I used to run my own grooming shop. Now I'm almost 70 and we just moved and then got in a car accident which is why I wanted her groomed. I couldn't. She is a sweet unusually laid back Aussie. She loves people and will cooperate if she is spoken to . I paid for other services and she STILL HAD EAR MATS, RAZOR BURNS ON HER PAW PADS, NO SANITARY TRIM, and her nails need filing smooth. Find a real groomer don't bring your pets here. Also the bucket and mop for pee clean ups was black water. Really?

What the Pup - groomer - Updated July 2026

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