Absolute worst and dirtiest spa I've worked at! They never washed their blankets until I started and insisted they do, which spreads disease and they could have bed bugs. They never once washed the linens under the bottom sheet which gets touched with a dirty bolster and when they adjust the table height every massage. The Timpanogos room never got mopped and has salt scrub all over the floor, and is over 85 degrees during couples massage often, and you can hear people slamming their weights in the gym right outside the door because half the spa is upstairs by a gym and you have to walk naked in your robe past people working out and down an elevator filled with kids going to the pool, which is very awkward. Also, in room 1 you can hear kids yelling in the pool downstairs during your massage, and in room 6 there is a big generator that is so loud under the floor that the room vibrates sometimes. Michelle Myclynn is the spa director and I tried to tell her about a couple of the major issues and she interrupted me and told me not to bother her until a month later because she knew there were lots of issues but 2 months later we still only had 3 bottles of essential oils and 2 were rancid smelling and weird, for all the therapists to use. We completely ran out of oil and lotion so I had to find body lotion in a random closet and use that. No one cleaned the floors so I slid all over because they were covered in oil and grime that I couldn't get off because they had been dirty so long. They don't have enough bolsters or stools for all the rooms and many of them are losing the vinyl covering which means they are absorbing oils and germs and can't be sanitized or wiped off and pieces of vinyl fall all over the floor and table after each use. They are the most chaotic organization I have worked for. HR does little to resolve issues and just defends their directors and the GM doesn't respond to phone calls and it takes weeks to get even a few minutes to talk to him, and does not resolve issues. Michelle just started again 3 months ago and writes up a final notice to anyone who is smart enough to see and point out the issues there because she feels threatened that her lack of attention to the needs of the spa will be brought to light. She made the entire LMT staff quit or fired the rest when she was the spa director here years ago. She lies and over-generalizes about things that she creates about anyone who stands up to her and then gets the rest of the staff to back her up because the scheduling is unfair and they don't give new people hardly any massages so that the current LMTs don't lose work. They only give undesirable massages to new associates. Michelle refuses to explain why she books unfair. Michelle makes claims about how much money her LMTs make, how some do 11 massages a day, and how you can get raises, but it is just a dishonest way to get new people to cover shifts that only get 0-1 appointments per day because no one else wants to come on the weekdays when it is slow. The girls there give weak light massages and one of them sat on a stool 90% of the massage and just worked on your shoulders. They cut your time short and the basic massage is only 50 minutes anyways, but in order to have time to get you up and down the elevator, change sheets, and get the next guest, and have time to use the restroom and drink a protein shake (since some work up to 12 hours with no break, reducing the quality) they frequently only give you 45 minutes. They serve left over buffet food to the associates that is often gross and often gave my associates and I food poisoning. The sheets were rancid and when I sent the blankets to be washed they came back still greasy and dirty. I wonder if to save costs if they didn't even wash them and just sent them back folded, so I bought my own soap and poured it on them to force them to have to wash the blue soap off them. Much of their equipment is broken, like towel warmers, electric table height adjusters, massage tables, lamps, etc. The CD music in the Timp room is not spa music (fast, has a beat or weird lyrics). They started offering discounts to get people in, but LMTs now also take a cut in their pay due to the discount. read more