I am on vacation and my phone wouldn't turn on. Stopped in to see if they could help and was told…read morehe wouldn't be able to look at it for weeks. Didn't even offer to take a look to see if there was a quick fix, pull the battery out or if it might be user error. So now here I am day 2 of vacation, no phone and even worse, no camera. I get they are busy, but a little kindness could have gone a long way

I took my iPhone 6 in today because it needed a new battery. Josh was at the counter and ready to…read morehelp right away. He put a new battery in while I went on a couple errands. I came back 45 min later and he had my battery replaced and was charging my phone. It works so much better. Thanks Josh! I highly recommend this place for all your computer, iPad, iPhone, smart phone and other electronics needs. Plus its just down the road from Goats on the Roof, so it's very convenient.

Slowest business internet ever. Try to get some support, so painful. I called at 2:45 pm to discuss…read moreout business internet issue, but they were closed! Telus wants us to do everything online, so there are no knowledgeable humans to talk to. I previously switched from Telus mobility because I couldn't use the phone in all areas of my house! There are other more reliable options.

The cell service where I am, just East of downtown Courtenay BC, is TERRIBLE. One bar max and…read moredropped calls. Streaming TV via Pik TV is WORTHLESS. Bugs galore, service outages, unreliable. Walk away now! The only redeeming virtue (Hence 2 stars, not 1) is the customer service, when it's available.

There is a woman who works there. She is rude, unhelpful and nasty. Stay away from that store!!…read moreTerrible experience trying to complete the set-up of my account.

We needed to get a screen replaced on a new model cell phone…read more Blackapple responded back within a couple of hours with a quote and available times when they could do the replacement. Dropped the phone off at the agreed time. The work was completed when they had said it would be and for exactly the price that they had quoted. What more can you ask for? Great service and excellent work.

My iPhone was stolen and I got it back magically, but the screen was very badly damaged. I not…read moreonly got the screen replaced (at Blackapple in Nanaimo) but had it back in operation within a few hours. They were the best price and went above and beyond to change the SIM card, set up the phone for me, etc. If you are looking for a fair price and SERVICE this is the place to go! particularly if you are not that computer savvy - they speak in normal language. :-)

Huge shout out and rave to Jason's Computers, on Bowen Rd. I…read morewas ready to throw my computer out the window, and he fixed it up, put new graphics card and ssd in it and gave me support at home, via text messages (It was booting up to my other hard drives), and all at reasonable prices. Very knowledgeable, easy going guy - highly recommended.

Jason was excellent - helped me figure out what I needed to transition from a very old Microsoft…read moredesktop PC to Apple (to go with my iPad and iPhone). So, I bought a used, refurbished (by him) MacBook Pro, for a reasonable price. At 65+ years old I think you kind of need a "computer guy" that you can trust in your corner, and I think I found him!

Geoff, what would we do without your prompt attention to our questions and help keeping these two…read moreseniors online. Your knowledge and expertise is greatly appreciated as well as your excellent customer service and patience. You are the best!!! The Sisters

Quickly responding, very kind to a person whose technical skills stopped when I learned to use a…read morerotary phone. I appreciate that he can translate computer code words into a language I can understand