Surprisingly helpful. Decided to walk in asking if I could reduce my monthly mobile bill and walked…read moreout paying significantly less. I did waste an hour but am happy with the results. Never hurts to ask!

WIND is awesome!…read more WIND is a new Canadian cell phone company that has just been launched in Edmonton. They created the company based on surveys by Canadians that told them what Canadians hated about their cell phone companies. WIND has NO CONTRACTS! If you like them, stay on, if not, go elsewhere. No strings attached. How beautiful is that?! They also have cheap plans! You can call all other WIND phones, and anywhere in Canada with unlimited texting - day and night - all for $45! There's unlimited minutes and long distance! My favourite thing about WIND is that they are not owned by Rogers, Telus, or Bell. All of the other small cell phones (like Koodo) are owned by one of these companies. But not WIND! They use their own towers so the reception isn't the best yet, but it's getting better every day. The staff are very knowledgeable about their stuff. They are so helpful. AND, you can get a 3G touch screen phone for $130. I love WIND!

WIND is a new cell phone service provider that has a motto which states they don't have a gazillion…read morephones, just a few great ones, with no contracts. That is very true. They have very few phones to choose from, about 5 but they aren't bad choices at all. The phones are sold with no contract and for a cheaper price than you would find at Bell or Telus or Rogers. I am looking into switching over but the only reason I won't just yet it is because they are a brand new company so the reception isn't the best. They also offer some great plans that aren't very complicating and they allow you to add-on around those. If this company plays its cards right it will get tons of business. Most people hate the concept of contracts and the BS all the major companies make you deal with.

Had an annoying problem with my pro and could not figure out how to get rid of it. Walked in the…read morestore and somebody from the front area told me to turn it on and he looked at and gave me directions on how to remove it. Worked like a charm. 5 minutes. Also had a swipe up, down, left, right problem with my new phone and he showed me where to swipe. Learned something else again. Thank you to the staff for their patience and knowledge.

It was an Apple store much like any other. But the staff lacked knowledge and failed to ask enough…read morequestions. I wanted a block to plug in charging cords. Told him what I have and he gave me a block and it was WRONG! Had he asked questions or anything. Just maybe I would not have to bother about going back to a store! Disappointing. I should not have to think, only trust.

Ultimately the screen protector does it job…read more I've had used this company's screen protectors over the last year, and I may say that they do protect you're phone from substantial drops. But sometimes from even falling off the couch don't be surprised to see a chip on the edge of the protector. I've yet to have any of these protectors from here last me more than a month, I also have a Otterbox wallet case always on. So pretty annoying when you randomly find a nice crack in it. The initial price is a little more expensive than normal, but also 10$ for replacement, but that's where they get you, give you a Semi- quality protector well knowing you'll be coming back soon cause the quality and the 10$ replacement fee. Compared to buying another new one for 30-50$ else where. From all the times I've went and got it replaced I surely could have found one that doesn't break nearly easy. I've tried their normal protectors, Edge to edge, Privacy. All still seem to get a nice crack easily.

I had my iphone screen replaced twice at this location. Both times, the work was very good!! I…read morerecommend this store to anyone looking for a screen repair. They offer seriously competitive pricing (Apple was such a rip-off!!) and the technical expertise is on par. Highly recommend.

Wow, never thought I would be writing such a happy review on a phone kiosk in the mall…read more The sales person Steven that helped us out was absolutely freaking fantastic! Amazing service, super helpful, fast, and easy to understand. If you have any question about an upgrade on your phone plan, if you're like us and you needed new phones but didn't want the hassle this is the place to go! He covered everything with us simply and helpfully! A well worth stop in the mall for great service and help.

Shaz (one of the location's managers) needs training in customer service, particularly listening…read more Having wasted several hours being sent away with a "come back with the documentation from Geek Squad and we can help you", and returning just to be sent back to them for service, I wouldn't go here again. The only upside to the experience is that one of the managers at a different Best Buy had pity on the run-around given by this location and fulfilled my warranty replacement need. Bottom line: as they put it "we're only salesmen -- we don't know how to do anything."

*There are multiple Best Buy Mobile locations at West Ed. This is for the one on the lower floor…read morenear the water park and food court.* I'm not sure if any mobile phone store can be rated above two stars. Sales reps who only sort of know what they're talking about (though even that is a stretch), trying to sell expensive warranties and other accessories that are marked up by 1000% and no, that is not a typo. One thousand percent. Ever since the Canadian government limited cell phone contracts to 2 years, the big 3 (Rogers, Telus and Bell) have been running tight ships with little in negotiations even for a loyal 10+ year customer like myself. My wife was on an existing 3 year contract when the 2 year max was regulated. As a result, she was able to get an upgrade earlier than the end date so that was welcome news. We were at West Ed and happened to walk by the Best Buy Mobile kiosk near the main food court. She was interested in the Samsung Galaxy S4 and what do you know, it says $0 when the provider had it for $99. Of course when we inquired we were notified that it was only $0 for new activations. Surprise, surprise. A classic case of bait and switch. Well, we were there anyway so let's find out what it will cost to upgrade. Basically... they quoted the phone price. I asked if there was a hardware upgrade fee of $25 like the provider. They said no. I was pleasantly surprised but still wary that it would come up. I was thinking, wow, great to go through these guys as we don't have to pay this scam! Later on the fee did come up and they had no idea why. Seriously? It's only a bogus fee that all the providers charge their customers (again, of course new activations wouldn't be paying for it). Thinking that the provider can't do much for us, we proceed with the sale. We sat through the sales rep's warranty presentation, which was $12.99 a month for the duration of the 2 year contract totaling $311.76. OMG what a rip!! I don't like to be rude and cut them off, plus it gives the sales person a chance to practice their pitch so we continue to pretend to listen, but of course we say no. The rep said OK and proceeded with the sale. Then another employee, maybe her boss, came and gave another spiel. *ROLL EYES* By this time I've lost interest in what he's saying and I don't even pretend to listen anymore. I guess my wife is nicer than me as I can see she's still nodding. I'm looking off in the distance. He continues to talk blah blah blah blah blah. Our answer is remains the same. At the end of the day this maybe wasn't the best idea to go through a middle man for cell phones. I have always gone through my provider but at the same time I feel like this is a way to stick it to them. If they're not going to throw me any bones then I'll go through the middle man which they likely have to pay out a commission to them. The middle man will pretend to be your friend and make you feel like it's beneficial to go through them. At the end of the day you're damned if you do and damned if you don't in this lose-lose situation.

If I could give zero stars, I would. Do not get your phone screen repaired/replaced here. This…read morewas the first time i've ever needed to repair a cell phone and wow, what an experience. I had my iPhone screen replaced at mobilFIX and within 12 hours, the new screen literally cracked in my hand as I was texting...I did NOT drop the phone. I returned to the store the next day and the gentleman refused to replace the defective screen, unless I paid another $130 (the cost I had already paid to replace it). He hid behind the company policy that the store was not responsible for the damaged screen. Over and over he stated the store's policy. I replied that I understood it was the policy, but the policy will always go against the consumer (because mobilFIX can always say, "Well, you must have dropped it. It wasn't defective...and even if it was a defective screen, that's not our fault.") I said, "Let me get this straight. If I pay another $130 to have this defective screen replaced, then I walk fifteen feet out of the store and screen cracks in my hand while I am out of your line-of-sight, you will tell me I probably dropped the phone and it's not your responsibility?" His reply: "Yes." It's a real shame when stores lack the courage to take responsibility and stand behind what they sell. It's even a bigger shame when it's a local, 3-store mom 'n pop operation. Btw, he offered a discount to replace the defective screen: $115 instead of $130. Beyond insulting.

I came into Mobil Fix for a screensaver for my Samsung A5. The guy at the counter was quite…read morefriendly and got me what I needed right away. I walked in at 4:00 and the whole transaction from start to finish took me all of five minutes. The price was right for tempered glass but I am deducting from the rating a bit because the only one they had doesn't perfectly match the shape of the phone due the 2017 A5 model's rounded edges. I didn't get to see the package it was in and it made me wonder if it was the one intended for the older A5 and not the 2017 model. I have heard really good things about the work they do on fixing phones so I would visit again for that but I might be more hesitant to come back for another piece of phone protection or an accessory.