I bought a miniKobo on December 19, 2012 for a Christmas gift for our foster daughter.She was thrilled and eagerly used her gift card to purchase a book. Within 4 days past Christmas the miniKobo froze - completely. I took it back to the Spruce Grove Staples store and explained the receipt was lost. At first the girl at customer service said, "No problem, do you remember when you bought it?" I said it was within a week prior to Christmas. She said they would track the purchase through their records. I gave her the interac card number and then waited. To make a long story short, they claimed they could not find the transaction and just looked at me. I spoke with another employee who not only had heard of this issue with mini-Kobos but she also tried to reset it from their computers - no luck. I looked back at the customer service rep and said, "So without a receipt you're telling me I'm screwed?" She replied, "Pretty much, yep." Then she deliberately turned away from me and eagerly began serving other customers while I gathered up my useless miniKobo and left.....angry!
I was treated rudely (with the exception of the young girl who tried to reset the unit) and left upset with a useless miniKobo that I had purchased there for a Christmas gift! I am UNHAPPY! read more