What else can I say! When my pregnant wife called in to ask about radiation in the water from the…read moredisaster in Japan she was told that they would look into it and asked her to call them back the following week. When she called the next week there was no more information. When I looked at their website for more information about it, there is no water news since 2007?!? When I look at the Facebook page, they seem to give it as much attention. I called in again and noboby seemed to know what I was talking about or seemed to care at all. As far as I can tell these people have no idea what they are doing and the other good water companies are excited to have them as competition. I can't imagine why... We went with Old Victoria water because they test the water and have a better delivery service.

I just became a customer. My first delivery was perfect. It arrived as scheduled. I reordered and…read morethis time the delivery came one day ahead and I am left with 14 bottles. 7 full and 7 empty because they arrived the day before they were supposed to. There is no way of contacting the local delivery company. Each call is handled by a Florida call centre. Over the holidays my place was chock full of bottles with guest asking what is going on. After reading all the reviews complaining about delivery service I am so disappointed. What is wrong with the owner? Has he no business skills? All your customers are cancelling on you and you make no effort to improve your service. What a shame.

Probably the worst customer service I have ever experienced. The people in the call centre were…read morevery friendly and tried to be helpful however the Richmond BC service group are absolutley the worst. Three dates they were supposed to show up to pick up a watercooler and leftover bottles from our business when it closed down. Each date they no showed. I made it very clear that I had to drive an hour to meet them there. 6 hours of my time wasted. Nov 26 2025 the service person finally shows up and does not say one single work to me. He was upset because I asked for a one hour advanced call and when he called he said he would be there in 45 minutes. I told him I needed the one hour to drive there. One would think that the Richmond BC Service Manager would reach out to aoplogize but nothing. Brutal service.

I am extremely pleased with the service they provide. They email me in advance if my delivery,…read moreaccommodate when I don't need water and have been super friendly. Compared to other options, these guys care!

Great customer service calling into them - very polite, professional and on the ball. Unlike…read moreCanadian Springs. :(

These guys are the best! We ran out of water because of an unknown leak under our building and they…read morewere there within 45 minutes filling our holding tank. Great service!

These guys are great. We woke up to no water -- no toilets, no showers, no coffee! Texted Island…read moreSweetwater and Dave was here in an hour to fill our tank. Really nice guy. They get their water from Roche Harbor and it tastes good. Also, $100 less than the guys I bought from last time.

My roof cleaning would not have been doable without the water delivery. The delivery was on time…read moreand exactly as needed as they coordinated with the other contractor. A great find!

From the owner: We provide transportation of Potable drinking water from one of the public utilities to your home…read moreholding tank, your swimming pool or hot tub, to commercial job sites, and other areas not listed. We are available for normal business hours but also offer after hours emergency response as well.

Best water I've ever had!! So clean and fresh. The man helping us was so sweet and even wrote us a…read moremap of directions when we asked about a nearby burrito place. Great service!! Water here is exceptional

This family owned business truly cares and has been our sole water supplier for three years. They…read moreare on time, best price and caring staff. Thank you Teresa! Highly recommend!

From the owner: Your Water Hauling Specialist. We deliver large and small loads of Bulk Potable water to all of…read moreGreater Victoria and surrounding municipalities as well as the Gulf Islands.