I haven't been into a Bath & Body Works in a few years now, but my mother was looking for a…read moreparticular Apple scent. There are a vast variety of scents of lotions and sprays all over. To me, it was hard to focus just on one, even when you spray the little card to sample the smell. There was only one person working. She was at the cash register so we waited until she was done to get some assistance. Before we could even approach her after she was done checking people out, she came and asked two other customers if they needed help and then us, as well. She took us over to the scents that had apple in it and was super helpful. I appreciated that great customer service and it made our experience wonderful.

Sometimes you meet people that just full you with joy . This is the staff at Grapevine Mill Mall …read more I was really have a hard day but Brandon and Billy and staff made me smile . The store was clean and very organized. Thanks for being more than Bath And Body Works employees.

Miss Monica is so kind. She was helpful to me in purchasing my vanilla body cream. But on a bigger…read morelevel, she gave me a water bottle after seeing how hot I was from running in the Texas heat. Such a kind act! Thank you Miss Monica!

I was today years old when I realized of you end up getting crappy scents you can return them!!! I…read moream still mucking through winter caramel and cocoa scents that I got as gifts and I absolutely hate. I went today to get a refresh and found out I can exchange all the Christmas gift scents that I don't like!! Plus if you light a candle and don't like it, you can return that too! I honestly had no idea they had such a good policy. The staff was super helpful and friendly too. I normally buy online but I may have to start going in person!

First of all, I have nothing negative to say about this particular store. In fact, I like the…read morelocation even more since they left the mall. Not that I have anything against the mall, I just think its easier to get in and out here. The 3 star rating comes from the fact that my opinion of Bath and Body Works as a brand has eroded over time. Long gone are the days when I could consistently find the scents that I had become attached to because everything is temporary now. "Out with the old and in with the new" seems to be their primary concern. The scents disappear so quickly that by the time I run out of something I can't find it again. But my favorite products being discontinued isn't my biggest beef. What's worse is the sticker shock I get every time I come here. Some of their lotions now cost nearly $20 and travel size items can be over $10. Of course there's always a sale happening or a coupon available, but even after the mathematical trickery disguised as discounts are applied, the prices are still nowhere near bargain territory. As long as my loyalty, however slight, outweighs my discontent, I'll keep buying their stuff for holidays and special occasions. The rest of the time though, I'll get bath and body products from places like Walmart or Target for a fraction of the price.

Because of my experience at the Grapevine Mills location, I had almost given up on Bath and Body…read moreWorks. However, Shane at the Lewisville store has redeemed the store name. He is an exemplary employee. He was helpful and honest and completely professional. I will definitely be buying all of my bodycare and candles at this store from this point on.

I really enjoy this location, the customer service is pleasant, and there's always someone to help…read more I like to make my purchases online; that way, I am not tempted by the sales or things that may stand out and make me want to dig into my change. Even with the increasing prices, because they have so many sales, I am far from having complaints about the cost. I will rave about their scent beads, they're heavenly!! When on sale, I plan to stock up, for sure!

This location is where I do my online order pickups! I should probably apply cause I promise you…read moreI'm here almost once a week! Ha. The team is efficient, the store is always clean, and although it's in a strip mall it always has parking available nearby! I love it. Also - sidenote - Be kind to the team it's the holidays and I visited last night and there were some feisty characters in there. They always do a wonderful job! And I love this location. Gift giving season is here! Xoxo.

The staff at this location were very helpful, greeted immediately and assisted with making sure I…read moreknew the sales in store and on their app.

I called to see if you had the scent I wanted and was put on hold to check and was told yes so I…read moredrove for 40 minutes to pick up only. Total waste of time as they don't have the scent and made we wait as they called the other Irving location to ask if I called the other store in error. I showed her my phone to verify I called their store 45 minutes ago. I won't return this location again.

I experienced great customer service the two times I stopped at this location. It's a typical Bath…read moreand Body Works with all the amazing, feel good smells. You can't leave the store empty handed when they always have some type of sale going on! Plus, they email you coupons weekly so don't forget to sign up! Also, make sure you stop by and get yourself a candle with the connecting store to warm up your house! :)

I just left this location just know when u walk in if u r black u will not be greeted or asked if u…read moreneed any help I counted 5 employees and the manager was also their they were all standing around chatting with each other as soon as a caucasian person walked in they were immediately greeted yelp this location is very racist left there walked into Victoria Secrets and was greeted as soon as I walked into the store.

My wife and daughter wanted to stop in for some candles and scented sprays. They always tell me…read morethere is a sale but this many get this many free. I think that Sale goes on all year round just so wives can justify buying more to their husbands. I do like the scented soaps that my wife gets. Candles are good also, I think we have a cabinet with 100 in it. I do not know why we have to buy more, but here we are.

Pay twenty five dollars for this candle and this what happens when i fire up the glass explore it…read morein pieces

We were not greeted at the door which is not surprising lol. You would assume as much money people…read morespend here customer service would be A1.. I see that's something they still need to work on. An associate did come over and assisted us. She was very pleasant and polite. She was very helpful with the explanation of some of the newer fragrances they had. The store smelled good as usual like vanilla. It was well displayed and decorated. I found everything I wanted and more. I would definitely come back if need be. I usually order online. Patty checked us out and she was such a gem. Made sure we found everything we need and was satisfied with our shopping experience. What woman does not like a steal I mean great deal lol...

By far my favorite BBW location. Have never had an issue here and the costumer service is excellent.read more

Love that I was able to stop in here today and grab a few items that I needed and the big bonus was…read moreas they have their huge annual sale going on! I was able to get some of my favorite items and they brought back some old school stuff and even had items from Christmas, which I did pick up because I love that smell even though we are in the summertime! I look forward to always checking my app to see if I have any cool rewards and I always make sure to go when they have sale! I also love that they are getting their men's selection together with more and more cool items that smell so cool and so delicious for the men! It's always worth it here every time I try on a few of this nuisance that they have at least smell like a new woman and tell me about it. I love it From the sanitizer to the candles to all of their plug-ins that they have to all of their stuff to now wash clothes with is absolutely lovely. I will say that it's always nice to be greeted by a Bath and Bodyworks employee upon arrival and so glad that they are always willing to help but do not get too pushy with Items to purchase! It's the perfect balance of a little girl treat and or guy treat and to know that you're stocked up until the next time

I was pleasantly Surprised walking into this bath and Bodyworks. The Irving mall itself is not a…read morenice mall but I was blown away by this bath and Bodyworks. It is definitely a newer store in the aesthetics of the store were beautiful. We were greeted right away with hand sanitizer which was nice given the times and all of the employees were very pleasant and friendly. I wish could remember the name of the associate who helped us because she brought us over to the wallflowers and asked what specific scents we like and then gave us recommendations. I have never had this type of service at Bath and body Works and working in retail myself it is really great to see.

Great experience in this store! Helpful staff who were very friendly…read more I was also impressed by the great selection of boots. Pretty decent clothing and Jean selection too. Rock&Roll Denim, Cinch, Ariat, and Wrangler are all on sale for buy 2 pairs get 1 pair free, huge value!!!

Service was very unwelcoming never coming back to this location.... Oliver was nice but became…read moresuper rude and looked annoyed