DANG this stuff was expensive!!!! But then again I don't know how much ski stuff is supposed to cost. My son had a ski trip and I was going with him. He was properly dressed. I was sort of properly dressed, but I forgot my gloves and I forgot my boots. I was gonna pop in to see if I can buy some gloves, but I noticed they also had boots. I know winter boots can be expensive. That's a given, but the gloves.. HOLY SMOKES!!! some of the gloves were $70 just for swishy sounding mittens and gloves. I ended up getting a pair. I think they were like 40 bucks but they were on sale. It was hard to find my size because UNFORTUNATELY my dad gave me his big old prizefighting mitts, but I found a pair of mittens just like I wanted. But I understand the high price it's all about demand. This place is conveniently located for people like myself who can't stay organized and remember the things that they need to take on trips. I didn't end up skiing, but I did go tubing. The next trip up I'll make sure I'm prepared but I'm glad that place was there when I needed some gloves. read more

Ski Barn provides rentals and gear for purchase to the entire Wintergreen area. They have kayaks, and ski supplies to name a few. The employees here are nice and welcoming. There is something for everyone here. Every time I'm in the area I stop here. read more

The Ski Barn - Ski & Snowboard Shops Near Me - Roseland, Virginia

I, annoyingly, forgot my ski jacket on the way to go skiing. So, I stopped here in hopes they had something. While they have expensive options, they have inexpensive options too. I was able to get my jacket for only $80 when they are often times $200-300. Thus, I was pleased my mistake didn't cost me too too much. Staff were kind as well. Thanks! read more

Came here to pick up some rentals for some friends.checked in on the computer and ended up taking an hour to get the rentals. They seemed understaffed on the weekend which attributed to the significantly long wait times. Rentals were $50 a person which also was steep for a rental, I think it's only $5 cheaper than on the mountain which I will probably do next time to avoid this wait Staff were definitely stressed out and it showed. Unfortunately not to many spots in the area to rent so you have to come here read more

Good people, good equipment super easy process will definitely go back for any ski needs

Checked in at 9:12. Only had one person working that was handling rentals. Worker stated their only reliable workers come in from 2-10pm

Waited 2 hours to get gear WITH a reservation. Staff was friendly and gear was good, but it was not worth renting here over the resort. Minimal price difference, and it would have gone faster at the resort. Pay the few extra bucks and rent at the resort, ESPECIALLY if you're planning to go during early daytime hours. read more

Great shop, with very helpful and friendly staff. Shipped my cell phone to me when I left it in a rental boot (don't ask).

I went into the store to check on some rental gear. After having been there for 5 minutes lady in dreadlocks came and asked me very rudely what the heck I was doing there even though she was the one who let me in. After reading other reviews I see that other people have had the same experience. I would not recommend people even going inside the store based on my experience. read more

I'm a retail manager for a large National retail chain so I understand the seriousness of being safe during this pandemic, but there's a limit to how intense staff should be towards their customers. The experience was extremely off putting. I was in and out in less than 5 minutes due to how the staff treated the customers inside. Yelling and telling us we're "over saturated", bright neon signs EVERYWHERE telling us not to touch anything, staff members hovering and monitoring our every move. My boyfriend asked if he could throw out an empty coffee cup and they said they didn't have a trash can. Like what? It was way too much. They lost my sale. I was looking forward to buying a helmet, mittens, and a ski jacket. This was such a disappointing experience. If you're going to treat customers that way, please just shut down the retail part of the store. read more

Ski Barn was very accommodating in helping my large group of friends get all of the gear we needed. Despite being very busy with the holiday weekend, all of the employees were welcoming & extremely patient as we sorted through everything. Danielle was especially helpful in getting us all checked out. I'll definitely be using Ski Barn next time I visit Wintergreen! read more

DO NOT RENT FROM THIS PLACE! READ! Hello, I wanted to point out a few experiences we had with your wintergreen store. First, I wanted to point out one thing. The woman who works there with the gray short hair and braids is extremely rude and she needs to work on her customer service skills. Second, we went to pick up our skis the night before our two day rental. It was 430pm. She wouldn't let us take the skis before 5pm unless we also paid for a night rental that evening also. So you are literally going to make me stand in the store for another 30 minutes so I don't have to pay the night rental. It doesn't make sense. You are going to give me the skis at 5pm anyways? What's the damn difference? I paid for the night rental because we had reservations for dinner soon. So I basically got robbed for a night rental for me and my child and I didn't even use it for a night rental. Third, we dropped off our rentals a day early because my son had injured himself skiing. We dropped them off on the first day of the rental at around 3pm. I kindly asked them if it's possibly to get reimbursed for the second day since my son cannot ski no more. I am then told I can have a voucher to rent again. I'm like..... I'm not coming back here skiing again. Can I please get reimbursed nicely again? She says to bad and says give the voucher to a friend or something. There's just no understanding for the customer and no common sense whatsoever. I will never rent from any Ski Barn again and will make it my life's journey to let everyone I know to never rent from you also. The lady with the short gray hair and braids also yelled at my son in the store also. Someone needs to train these people on some customer service skills. I felt bad for the lady who was receiving the return of the skis and snowboard. I think she was extremely embarrassed because of the way the lady with the short gray hair and braids responded to me. Someone needs to go visit this store from upper management and get these people in line. read more

This ski barn in Roseland is wonderful. They stay busy. Thay work hard to keep their establishment very sanitary. They deal with alot of different people on a daily basis. Their customer service skill are great. They try to get you in and rolling so others can come in so everyone can hits the slopes fast. I applaud their efforts. Keep doing what you are doing guys!!! read more

Fantastic service don't listen to the people complaining about employees they are all friendly, just efficient at first they are super busy and need to handle lots of people so they may come off a little abrasive at first but when they are currently helping you they are fun and polite. read more

Could not have been more confusing of a process. The only reason we went was because Wintergreen ran out of rentals so we had to resort to Ski Barn. After standing in the store for 5 minutes someone finally let us know where to go. So we used the computers and got our little slip but no one told us where to go after that so we stood in a line we didn't need to stand in in hindsight. They then told us rentals go to the line to the left and buyers go to the right. So we went to the left and they said no rentals that haven't gotten their rentals go to the far right...... what?? Thankfully we weren't the only confused ones so we had other customers to be clueless with. Finally we figured out how the process works regarding picking rentals out. I told the lady I needed a helmet and after she handed me all my rentals she didn't put a helmet with it. I reminded her I needed one and she threw it on the counter and said have a nice day and laughed. SO that wasn't appreciated and I wish I didn't have to come back. If they fixed their attitudes and hired like 5 more people they'd be fine. read more

Ok. You cannot get better, no nonsense service anywhere! These snowflakes that dis Ski Barn should melt away. We've been stopping by this shop for years and have always had friendly, helpful service and you cannot beat the prices. Try driving up the mountain and see what you'll pay. Honestly, if you want great, clean rentals or straight forward advice on equipment, this is your place. Ask for Niki!!!! read more

Excellent service! Had everything we needed in one stop, ski equipment, helmets and clothes. Staff is very helpful and efficient with COVID restrictions. Would highly recommend for all ski and winter sport needs. read more

Excellent Service! Reservations were full but they still took the time to put something together for my family.

Good prices and friendly people! People need to stop being so sensitive and understand they are dealing with things out of their control. Sent via ezreview.com read more

Highly recommend renting in advance through ski barn before going to ski at wintergreen. Everyone is very very helpful and knowledgeable and will get you in and out with the right equipment. My experience was smooth and i enjoyed renting with ski barn and talking to the employees. Especially working with Nikki, was great and we had to exchange one day to swap skis for a snowboard and she ha no problem helping us and getting us equipped with what we wanted!! Definitely rent through this ski barn if you're thinking ab renting at wintergreen! read more

Got turned away because I didn't have a reservation. At least 4 employees working late Sunday afternoon with no Customers in the store. Called the resort from the parking lot and locked down rentals. It took about 10 minutes. Better price, better equipment, and better service! read more

This is the worst ski store I've ever been too customer service was horrible I was trying to buy a new snowboard along with boots and a jacket but left buying nothing due to the extremely rude staff I go to wintergreen every single year and will never be back to ski barn read more

Came in to check on rental gear and prices. Pleasantly surprised. Even with getting an upgrade on skis cheaper than on the mt. They nicely told me the rental boots would be much better than my old ancients boots I owned Service was great. Felt well taken care of Good prices on warm gloves. And goggles. Will b back read more

Ski barn is a HORRIBLE INSTITUTION at best. I would not wish my experience with them on my worst enemy. They have the meanest staff I have ever met in my entire life. They have no manners, screams at the guests, and are just down right horrible human beings. We had to wait for over an hr and a half for our ski pick up that was supposed to have a reserved time of 3pm. When we were completely understanding we still received sassy remarks from everyone including the manager Nikki. We only got to ski for 3 hours when we paid for 5... They never offered a refund, and apology, or anything. read more

Great morning customer service with Nikki but horrible experience when returning the boards at night with Preston. He was rude to the other employees, threw my snowboard across the room, and cursing in front of customers. However, the pricing was much cheaper than other rental locations, and equipment was in great condition. read more

Have been going to Ski Barn the past 10 years ... came in this weekend and the manager with dreadlocks looked at me while I was trying pants on and said "Girlfriend ... you're going to need the next size up".... completely rude and over the top. I will literally never return or recommend anyone. read more

great service, reasonably priced, super friendly staff. They made renting last minute really simple. Also great to know there is a military discount. Works for vets too! Don't forget to ask. We'll be back next time we ski at wintergreen. read more

Lady with colored hair could be the rudest person i've ever encountered, literally bought a board from store and she felt the need to throw it on the wood claiming that it's not a rental and it does not need to be on the table, AFTER AN EMPLOYEE HAD SET THE BOARD ON THE TABLE, i exaggerate sometimes but literally if you do have to stop at this place avoid that lady AT ALL COSTS SHE WILL COMPLETELY RUIN YOUR DAY, seems like a real nice place that is tarnished by her rudeness and attitude, buying an expensive item makes one think, and when you get scrutinized by the employee makes u a lot less likely to go back in there. Only writing this review in hope of some changes to that horrible lady they consider a staff member read more

I love the manager there. She cares about her customers and their safety to the fullest during these difficult times. Her customer service is greatly appreciated. read more

The woman with dreadlocks was a complete idiot. She was not helpful at all and turned away our business. I asked to rent a snowboard and she stated, "absolutely not." This is unacceptable and disappointing. read more

Absolutely terrible service. Wasn't able to look at gloves without being harassed by the lady with dreadlocks. Really nice clothes.. way too expensive. Better service in Staunton. read more

Nicky and the entire staff are so helpful, they really know their stuff and are so willing to go above and beyond to get you on the right equipment and out in the snow. read more

Definitely coming back, great service and friendly staff! They were very accommodating, our reservations at another ski rental place fell through, I called them and the very kind employee was able to fit us in with no problem. Also, this place is so Covid safe! You can tell they put a lot of effort into the store environment with the floor tape, fitting cubicles all separated by plastic, hand sanitizer etc. A very pleasant, speedy experience! read more

Pretty disappointed in my experience here. Came in town for a weekend get together with friends and elected to not bring my skis since Ski Barn offered demo level skis. I reserved them online, chose the size from the drop down and thought we were good to go... Until I showed up and they didn't have a single demo ski to offer. I dont think they even had a single advanced level ski to offer. Not sold out, just not even something they carry (despite the website). They ended up having a standard basic rental pair for me, far smaller than what I'd reserved. As far as I could tell, they only had two real pairs of rentals of any level available and despite me telling them I was an expert level skier - were renting me the same tier ski that they rent first timers. Furthermore, the ski they ended up giving me wasn't even tuned or waxed and kept grabbing at wetter snow on the hill. Wasn't going to drive back down the mountain road so we waxed it ourselves. Giving them a second star pretty much exclusively for the guy in the overalls who was nice, but I went here to get a better product than renting at the resort and was severely let down. read more

Horrible service. They have two kids in the back working who were running around and one adult trying to stop them instead of working. If you are going to rent skis rent them up at winter green because they are cheaper there and a lot better quality skis and service. read more

Place is terrible. Went in to try to rent a board and the rude workers inside helped none. They did not help me in any way shape or form and turned my business away. Disgusted. Terrible store. read more

Its OK...The first pair they gave me didn't fit that well so i had to come back for a different pair and they seemed pretty unhappy about it. Suggested that I probably just aren't skiing correctly, assumed that I don't know how to ski. So.....they just want to get my money and don't care if i am comfortable in my gear or not?....yea that is never a feeling you want to give to customers. read more

It takes a lot for me to write a bad review, I'm not mad with the products being sold. But the women with the colored hair completely ruined our experience, it was so bad I was in a bad mood when I finally got skiing. All of the other employees were actually very nice and helpful but all she could do was nitpick and make fun of my group of friends as we were buying a new board. If ski barn wants a better experience for customers, she needs to go. read more

Every year I used to just look forward to coming to wintergreen for skiing. Now I can say I also look forward to the stellar custom service and knowledge of rentals I get from Nikki (with blue hair). If you are renting skis or snowboard or clothes, go see Nikki at Ski Barn! read more

First time snow skiing and really glad we reserved out gear online ahead of time. They were super busy when we arrived, but since we had already reserved our gear, we got in and out very quickly. Nikki helped us and was super helpful!! Great customer service and great prices! read more