Had a bad experience here, but the management team seems to be willing to discuss the shortcoming and improve. It's worth giving them a chance.
Overall, this is what I believe must happen to make this place more inviting and help it thrive:
Things the the Sk8 does right
1. The skates are in good shape. They are sanitary and look to be well kept.
2. The floor guard was a good hire; he cares about the kids and adults alike. He wants to help in any way he can.
3. The pricing is reasonable for the most part. I believe admission is a bit high, and their should be another tier for those without skates who are coming in and not renting. This is a business model decision by the owner, though.
4. The arcade is a nice addition to allow those who can not skate for any reason to enjoy themselves still.
5. The floor itself is well kept and smooth. I have been on some very bad concrete skating rinks, this is not one of them.
Things that need work:
1. Show a more direct sign with full dress code, no profanities etc. maybe place this on the counter. Have employees always verify before allowing admission. Make sure everyone, the floor guard, etc, are all checking this dress code and address issues as soon as they're seen; our group made it 30 minutes before anything was said.
2. If a large group comes in, and someone is unstable to skate due to the rentals being unavailable in that size, allow them to watch without full admission. Maybe half admission, after verifying they do not have their own skates.
3. Place a rules poster outside of the door to make sure things are seen before even entering the establishment. Not everyone checks the website.
4. Do not get frazzled with customers as easily. Eventually we were apologized to, which helps. We felt attacked and that was not OK. I feel that it was a heat of the moment thing, but still worth mentioning.
5. Possibly change the music. Rockstar by post Malone may be on the radio, but the topics of the songs seem very inappropriate for the environment that is desired. I know kids like this type of music, but even edited, talking about "popping pills" shouldn't be acceptable. read more