The staff is really nice and helpful. When I started taking film pictures I would bring my camera in every time I had a problem with it and someone always helped me out. I have never gotten a blank roll back here. read more

Every time I go to a Shutterbug store, no matter the location, I come away happy. They are helping an aspiring photographer learn her camera, tools, and how to shoot a more beautiful picture... every. Single. Time! I never feel like 'I should have known that.' A Big Thank You to this business! read more

The customer service I received from Levi was above and beyond! I really did not know what I was doing when I got there and he helped me without treating me like I was an inconvenience. Also the store is super easy to find with available parking. I highly recommend! read more

I had a problem with my camera and the lady helped me and was very pleasant with me. She found the problem and made excellent recommendations. She was very knowledgeable about the various products she showed me. I would recommend them to my friends. read more

Ok, so these guys saved my life twice in the same day. I initially went in for a charger, but figured I'd ask about lighting equipment for a beginner while I was there. Sean was super helpful and saved me so much research time with his recommendations and thorough explanations. (Hero moment #1). Literally 2 hours later, I break the lense on my camera like an idiot. I went back, and they hooked me up with a GREAT deal on a lense almost identical to mine. (Hero moment #2). Saved my whole vacation. Rad place, rad dudes! read more

I've had a camera around my neck since before G. Gordon Liddy took his stroll through the Watergate hotel. My old Nikon workhorses stand like sentinels on my bookshelves in silent testament to the technology of past decades. My Vietnam era Nikon F, my sturdy Nikons FM and FM2. But "F" stands for film, and though some might find the notion of film pure and romantic, It reminds me of endless bracketing, thermometers, timers, mixing nasty chemicals, dodging, burning and stumbling around the darkroom. I shot my FM2 well into the digital age, but I finally made the switch to digital. I'm not a professional photographer, so I don't need professional gear. But I'm not a novice either, and I expect my camera system to deliver the images I envision in my minds eye. I don't need a store full of $8,000 cameras, and a condescending staff, but on the other hand, I need more than a point-n-shoot and a staff of kids trying out their first job. The Shutterbug caters nicely to my needs and style. They carry Nikon DSLR gear appropriate for a hobbyist - I shoot Nikon so It's the only name I look for, but the other fine offerings are there as well. The staff is friendly and helpful and have a basic knowledge of the systems they offer. read more

When I asked my husband where we should register for our wedding, he said the Apple Store and a camera store. Veto. Now that we're married, he wanted to buy a lens. We waited a bit to get some help and after talking to these fellas, I know why. The first guy we spoke with had been working at the store for 22 years. When my husband asked to see a wide angle lens for his Nikon, they showed him the Sigma lens he wanted and another one he never heard of, Tokina. So the first guy got called away, but the next guy who helped us really knew a lot about the lens... he told us that he had one and then showed us some photos he took using the lens... at a wedding... where a woman was drinking from a keg. Since we had never heard about the manufacturer, he gave us the whole history of the company. He also let my husband put it on his camera and try it out for a bit in the store. It's really great when people are really passionate about their jobs. The best part was when he was telling us about filters. He said that even if we don't buy one there (it's day one and we are nearing our tax exemption limit), that my husband should really think about getting one to protect his lens. See, and that just shows me that he cares more about the customer and not his commission (actually, I don't know if he makes commission, but you know what I mean). That alone would make me drive the six hours to come back and get more camera equipment from him. read more

Luke and the staff at Shutterbug were so helpful in getting me help with my camera. I would leave 10 stars if I could...support this business! They're fantastic! read more

I bought my first DSLR from The Shutterbug about 3 years ago. When I purchased it, they were helpful and attentive. Time seems to have changed that, however, as my recent trips (and calls) to the store have yielded less-than-palatable results. The biggest thing I see going downhill is education. The staff at this location, in spite of the higher-end gear stocked in the store, seems to be lacking in knowledge about their higher-end products. While company-wide, The Shutterbug may focus on consumer-grade products, I expect more from a store that stocks high-end gear. Last time I called and asked the difference between two brands of teleconverter, the guy on the phone couldn't tell me. I told him I had been looking at both the brand name lens and the 3rd party. In spite of not knowing the difference, he told me to, "Definitely go with the brand name." You want to recommend one product over another when you can't tell me the difference? Somehow, I wouldn't be shocked if the nearly $400 difference in price had something to do with it. Thanks, but no thanks. I'll start looking somewhere where they know what they're talking about. read more

I've been there 4 times now to get rolls of film developed. The service has been absolutely terrible every time I go. They act like I'm bothering them. Also, it's way too expensive.Drugstores with a one-hour photo can develop circles around this place for half the price. I solemnly vow to never go back there. Terribly cheesy name, too. I usually don't go to places with terribly cheesy names. read more

I was actually walking down Broadway towards another shop, Groupon in hand, when I was did a double-take as I passed by The Shutterbug. A local camera store! Taking an extra second or two to convince myself to go and "just browse", I decided to cross the street and do that. Just browse. I walked into the store & was greeted immediately by a friendly salesman. I did a quick scan (my version of "just browsing") when he asked if there was anything he could help me with. Our conversation went like this: "Can I help you?" "Uh, no. I'm just browsing... Oh, but wait. Do you have the Nikon SB-700?" "I believe we do have that in stock." Goes behind counter & lo and behold, they had it. "Hmmm... You guys don't charge tax here, do you?" "No, not unless you want to pay it." Funny, but not in a condescending way. I like that. Since this was next item on my expensive hobby shopping list, I knew the going price for this. I did the quick math and realized it was the same as buying it online at some Amazonian place. Hey, I like supporting the small biz (disclaimer: as long as it doesn't put a bigger dent in my wallet). "I'll take it... Hey, do you also carry Pocket Wizards?" Long story short, they do carry, Pocket Wizards, but I exercised restraint. Another quick glance around the shop made it clear they had all your camera needs here. I hustled my way out after buying for fear of more items find its way on to my credit card. In less than 10 minutes a happy new owner of a speedlight. Cross that item off my list. Considering that I was in Portland for a conference/mini-vacation, I call this a souvenir purchase. I had a good, albeit brief experience at this store. The staff was courteous & knowledgeable. If I lived in the area, I would probably frequent this camera store. The next time I am going to be in Portland, I will make sure that I have my photography shopping list. Souvenir purchases for myself, after all. read more

I was in Portland on vacation and had forgotten the charger for my camera. According to two different shops the chargers are impossible to get as are spare batteries. Mike at Shutterbug volunteered that he would be happy to use a charger from the same model to charge my battery for me at no cost. This type of service is hard to find these days and is why everyone should make sure to frequent their local camera shops. I will definitely be back. read more

I'm a strong believer in spending my money with local businesses when it makes sense, and the staff won me over. I went in shopping for a new camera, something better than a point-and-shoot. I had done quite a bit of research into mirrorless and DSLRs and been discussing features, options and our budget with my wife (who has more photography experience than I do, but is not a fan of shopping for tech). I had a couple of ideas, but very little hands-on information. David Carrilo (sales person) and Jon Gilbert (store manager) were both, over the course of two days' visits, very helpful, patient, professional and knowledgeable in determining what i was looking for, how I planned to use the camera, what my options were, how best to use the various features, and in both letting me fiddle with some cameras and showing me the hardware. The took the time to listen to my rambling questions, providing very competent, patient and appropriate to my lack of knowledge answers (they didn't go too far over my head). While I wound up making a purchase elsewhere (a deal that was too good to pass up, and having been somewhat out-voted by my wife (who is much less prone to the whims of new gadget purchases than I am), I was very pleased with the professionalism, knowledge, courtesy and service at The Shutterbug from David and Jay. I went back to let them know to take a camera off hold for me, and purchased a number of accessories (that I had price checked online and elsewhere and found them competitively priced on), helped by another very courteous, friendly and knowledgeable salesperson (I didn't catch his name). I will definitely go back for service and maintenance (though I have no experience with the quality of their service department, they have set my expectations pretty high) and for accessories and future purchases. read more

My original review for The Shutterbug was not good for a variety of reasons. However, I recently spoke with the manager, who apologized and admitted to screwing up. Not just that, he comped me for a couple items I needed for my camera in recognition of their mistakes. Apparently they were going through a transition in software/systems and ordering has not been tip-top. FORGIVEN. Any business that admits they sucked it up and is willing to make amends is back in my book (and out of the black book). I plan on returning for my future camera needs. read more

I walked in the store And was Not greeted. They had 4 employees behind the counter. I had to ask for help developing my film I on the kodak computer. I was In a hurry and I asked for help to mover through the process. The employee suggested that she was not interested in "showing" me but "teaching" me the process. I explained I was in a hurry and I needed help. She suggested that I come back later. I went to a competitor and was helped like they wanted my business. read more

Have been using shutterbug for a while , after about a year there have been a few times where i have received somebody else's scans and my photos have gone to somebody else. if they are personal, beware that they may end up in somebody else's hands. after this happening a few times , i decided to purchase a scanner and do that on my own. would still use for developing and the Kodak printer is handy for short notice prints. Also have been there multiple times to pick up a roll of film that has not been in stock and have purchased a nintento camera that did not advance file read more

Do NOT go here for camera repair. Why? * Takes forever * Terrible attitude and customer service * Charged for my repair which will take 6+ weeks the day I initiated it. But when asked for a receipt now to expense it for work, just flat out refused. Blamed their "system". A common tactic at convenience stores and fast food restaurants. read more

I bought some equipment for time-lapse control of my camera. It was 3rd party, not a Canon unit. This made me feel a bit wary, but ok. The Shutterbug guys insisted it would be great. Getting home, before cracking the box, I just had to search the internet on the part. Low and behold, it didn't work properly with my camera, and the models it did work with had incredible poor reviews about it as well. Well, it's ok. I'll just return it. NOPE! Shutterbug, and an unopened package, WONT TAKE RETURNS. They gave me store credit. Not only are they uneducated, they will sell you the wrong products then won't take them back. Personally, they will NEVER get my business again and I'll be reporting them to the Better Business Bureau regarding their return policy. read more

Stopped in to get my passport photos. The two gentlemen behind the counter were so kind. Service was quick. I can't emphasize how extremely nice the young man who took my photo was. Overall great experience. I will come back for future needs. Thank you. read more

I called The Shutterbug to ask if they processed pushed film. Unfortunately, they couldn't. However, they were gracious enough to give me some options to help me make the best decision. Thanks! read more

A new manager for the store (which I erroneously called "mom & pop"--they have 12 locations and have been in business more than 40+ years, so while it is still family-owned, they are substantially larger than a typical mom & pop type of store) reached out to me as a follow up to my review from 13 months ago. He conveyed the store's (or his) policy of making things right for the customer and has offered to do that for me. Since my passport is good for a while I'm unlikely to go back but I felt like it is worth mentioning in this venue. Pay attention to the date on the reviews and defer to those more recent than my original review to see if he's improved the service at the store. read more

It's not every day that you get selected to shoot professional-grade photos at a beauty pageant, so when I was hired for one in Clackamas County, the Shutterbug was my first stop. The staff is very knowledgeable and will have you on the way to taking the very best photos you can. It's all about quality with their film cameras, so don't worry about things getting pixelated, tessellated, or nebulized. I also learned that this is THE place for baby passport photos. Thank you Shutterbug! read more

Shutterbug is the shit!! I always get my film developed and they are always super helpful! I went in today to get film developed and one of the rolls got caught up in the machine and destroyed. I wasn't upset at all because the roll had come out blank BUT not only did they give me a free replacement roll THEY ALSO DIDNT CHARGE ME FOR THE DEVELOPMENT and they offered to take a look at my camera to see why the roll came out blank. 10/10 customer service, couldn't think of many camera shops that would do that. Would highly recommend. read more

Nice place to buy. I have came to there 4 times. They have too many interesting stuff. And the seller are so friendly I planed to buy some more lens and tripod on next month. Although at there again. read more

Yeah! Literally the only shop I could find open on a Sunday to get my sensor cleaned. I had tried and tried to blow this piece of dust off to no avail, only to decide I needed to take it in for a cleaning. This shop dust blew it first to check and what do you know, apparently it was actually only a really stubborn piece of dust after all that picked today to fall off. No cleaning needed (and no fee). Cool! This review is to say thank you for checking before charging me. read more

kyle is so nice and knowledgeable!!! he helped configure my film camera and answered all my questions :o) 10/10 recommend!!

That's RIGHT THIS SHOP AND THESE PEEEPS ARE EXACTLY THAT AS GOOD AS IT CAN EVER GET. Great service, great attitude and the best i saw in the film industry I am a DP and a Cameraman and would suggest this shop any time to any one who is visiting Portland. BTW Thank you guys for charging my battery when i was left without my charger:) SO kind of you. read more

This place is great, and the people who work here are super friendly! I had bad customer service experiences at another local photo store, but when I went to Shutterbug, everyone I interacted with with very friendly, and helpful! They also carry BW film, which is what I needed! read more

My go-to place for getting my 35mm film developed. Affordable, quick, and great quality. They can do same day developing usually, which is rad when I'm extra impatient. And you can get just prints or just on a disc or both. Couldn't ask for a better place! read more

The staff here are the best!! I bought my first film camera here and everyone made it so easy, and I love my point and shoot :) they are one of the, if not the only, shop in portland that develops photos same day or next day. And the pictures always come out looking perfect. I can't hype them up enough, if you're into film or photography in general check out this shutterbug! read more

Always very helpful and will take time to make sure each customer leaves happy! Luke has always helped me when I come in and he's . They are punctual and efficient! read more

If anyone is needing baby passport photos save yourself the stress and go the shutterbug! It is really not an easy task to get a 6 month old to pose for a passport photo but Mike helped us and he pulled it off. I have the passport so I can attest that they did a great job that met the standards of the consulate. Thank you Shutterbug! PS. they have also done a great job with posters and birth anouncements for me in the past. read more

I LOVE Kyle, he is by far the best camera specialist I know if you're looking for someone who will get you what you need AND make you laugh along the way. Gotta hand it to them for keeping the shop perfectly stocked and our film rolls processed within 24HRs. Love their new film additions. read more

This small shop (which may be one of several locations) is great. My favorite part of their store is the used gear case all the way to the east side of the building. It's not blue moon, but it always has great deals. Today I picked up a mint portrait lens for my zenit slr for 15 dollars. When I bought my used D100 here a few months ago, they were nice enough to mail me the manual and other information that had gotten lost when I bought it. read more

My partner had had a decent experience with The Shutterbug for international passport photos several months ago. They cost him about 12 bucks. I wanted to provide repeat business for my own international passport photos. The experience started out great. The girl who took my photo was super nice and she even had me and my partner approve of my photo before sending us off for coffee while it processed. I had prefaced our encounter by telling her that the photos were international but that US specs were fine per the consulate. When I returned, she wasn't around; someone else rang me up. After running my card, I realized I'd been charged double. I inquired about this error. The guy who rang me up told me that this was the cost for international photos. I explained that these were to be done per US specs and that my partner had international photos here half that cost anyway. Another guy behind the counter chimed in in his coworker's defense that any sort of "photoshopping" they had to do was extra (but double?????) Not wanting to create a conflict or cause distress to these folks, I blinked, shrugged, thanked them and left. Getting my passport is already expensive as it is, let alone having to be charged double for my photos. I made mental note to reach out to the manager. Meanwhile, I finished my application up, getting my photos notarized and signed on the back and so on. As I gathered up all my documents, I realized that that the photos were cut crooked, which puts my application at risk for rejection (and, frankly, is just sh*tty and stupid and unacceptable). However, I had already waited so long to get my stuff for this together and I needed to get this application out asap. I emailed the manager(?) Mazda requesting a full refund, as I was not only charged too much, but charged for poor quality and had had a bad experience altogether. Mazda gets a star all on their own for the swift response and easy-going encounter (which was unfortunately not parallel to my in-person experience). When I went into the store to obtain my refund, the gentleman at the counter (the "photoshop" guy) acted like I intentionally stepped on a puppy's paw or something, so offended at my apparent audacity. I told him that Mazda had invited me to get a full refund for my crooked photos for which I'd been charged double. He offered to redo them. I told him that they were already notarized; he said "so they worked for you?" I told him that I'm concerned that they might be rejected, but that I'd already completed my application. He proceeds and refunds me half of what I paid; I bring this up to him. He's all, "but they worked for you, right?" I calmly reiterate that Mazda approved a full refund for the poor quality product and negative customer service experience. He then becomes even more aloof and cold toward me, as though this was personal to him, or as though my request for a quality product for a legal document at a fair price was egregious. I made everything so easy for him, and had done so at my first visit: did all the work on the back end discreetly with their manager (instead of in-store) and didn't pull a Pretty Woman about it when I returned. Regardless of my grace and chillness about it, he was nasty toward me anyway. No apologies, no attempt at recovery whatsoever. It was upsetting to be treated so badly, especially in response to escalating a prior negative experience. I have little expectation for anyone servicing me in any context and personally reject "customer is always right" ideology. Portlanders in particular won't even stand up straight for you as a customer, let alone bend over backwards. And that's fine, but this sucked. You should still be respectful and give people the time of day. In short, won't be back. Go to Walgreens. At least you can get lipstick and snacks there. read more

The photos themselves turned out great and I have no complaints about that. I utilized their online ordering to submit my photos. When submitting the photos the first time, it said there was an error and the order was cancelled. On the second attempt, the photos were submitted with no problems. However, unbeknownst to me, both orders processed and I ended up with twice the number of photos and twice the bill. Which, since I was ordering large prints was rather expensive. I do not intend to go back to shutterbug when I need photos printed in the future. read more

The people working at the Sutterbug are generally prompt, helpful, knowledgeable. I've bought camera lenses with them, as well as prints and other accessories. Usually well stocked, and at reasonable prices. Once I got to the store and they had just closed, but they still allowed me to come in and buy what I needed. read more

This place saved my vacation. I came 2500 miles without my camera battery. Pro Photo said they had one but after going there it was not the right one. You guys had it and it was a Panasonic and not some off brad Pro tried to sell. And, the price was half what Pro wanted. Vacation saved. Thank you. read more

What a great store and only a block from my hotel. I was in Portland on business and I purchased a Canon 7x from Michael. He was kind enough to put a hold on the camera for me for a few days until I came into town. The store is very nice, super clean, and has a nice selection of cameras to choose from. I highly recommend this store. read more

Stopped by here to shop for a video camera. They were very patient with my lack of expertise, answered all my questions, and provided really solid advice on the options available. I felt they were very knowledgeable and trustworthy -- they really seemed to want to sell the product that was best for me, instead of up-selling me on a higher priced product. I ended up with a Sony camera which, as they advised, takes fantastic photos and video. I'm very pleased. I also bought a tripod from them. They took the time to take them out of the box and set them up so I could select from the different models, and advised me on the least expensive model that had the features I wanted. Again, good service. I also purchased an international warranty (being from Canada, figured it was a good idea). They didn't have any in stock, but they scanned an emailed me the document when I got home, and the original was sent in the mail. Solid follow up, and great customer experience. I'd definitely return to The Shutterbug. They gave WAY better service than the camera stores I visited here in Vancouver Canada before my trip to the US. read more