Dear Cameraq Solutions Team,…read more I am writing to express my disappointment with the way I was treated during a recent phone call with your store. I was attempting to place an order for a camera and was told it had to be completed through your website. I followed the instructions given by your employee, but the order would not go through. Instead of offering helpful guidance, the young man I spoke with became impatient, used inappropriate language, and spoke to me in a way that was both disrespectful and insulting--implying that I was incapable and suggesting I find someone else to help me. To make matters worse, I later discovered that the issue was not user error at all, but rather a limitation in your system--it appears you cannot bill an order to one state while shipping it to another. That is something your staff should be aware of and able to communicate clearly and professionally. Experiences like this are exactly why customers hesitate to support local, small businesses. Courtesy, patience, and basic respect go a long way, and unfortunately, none of those were demonstrated in this interaction. I hope you take this feedback seriously and ensure better training and customer service in the future. Sincerely,

I originally went in sniffing around for a used camera and boy do they have a selection. In…read moreconversation then about my 40 year old Nikon that had been damaged I discovered they do repair work as well. I came back with my camera and felt good about leaving it with them for an estimate. They were able to source parts quicker than I expected and suggested some other age related maintenance it needed and came back with an estimate which I found more than reasonable. As well as a surprising time frame to complete. 2-3 weeks later as promised I got notice it was done. Went in to pick it up and am feeling emotional because my camera which I purchased new in 1985 is once again beautiful!

Very good repair shop, excellent service, a large selection of hard to find analog film equipment…read moreand acceptable prices. They are the standard in the area for camera repair and service.

Good folks. solid place for vintage camera repairs and used equipment…read more Knowledgeable technicians. Not that easy to find but comfortable when you are inside. Recommend, even though they couldn't fix the camera model, I was interested in having looked at. Still worth a trip.

They did a great job getting me squared away with hands-on knowledge and understanding of one of…read morethe latest technology cameras. A long time, Photographer, but I was still bouncing around, looking for the right feeling on which unit to pick. After spending a couple of days going to different shops, I found some good folks at another one of their locations. The next day, I was planning to return to one of those locations when I found this one downtown. Really liked the folks there and they put various models in my hands and we're able to speak intelligently about them and answer all my questions even though I have a high level of knowledge. Ended up buying a very high-end unit and spending a lot of money because I like the folks here. Good job

My go-to spot for developing film! The team is extremely kind and very knowledgeable when it comes…read moreto everything photography. And they were so patient and helpful when I was starting out with shooting film. They get the job done and my film scans will take (at most!) 48 hours, sometimes same day. Lots of great camera, film, and accessories at this location too, at great prices!

I hope i do not get anyone to come for me but my experience was just underwhelming. I was hoping to…read morejust get quick and easy service but unfortunately i was treated with the opposite, mind you i was only there to buy a couple rolls of 35mm film. I just was getting bounced around from employee to employee and by the time i finally got an employee to help me out they didnt really seem too interested on assisting me on the film i wanted so decided to just buy a couple but was planning to get a good bunch since i am in town for work. I do understand to an extent because they were busy but like i said i just wanted some 35mm rolls from their decent selections. My purchase should've been quick and simple but unfortunately i got to miss out on the reason why Shutterbug is #1 on portland's film store list.

I've dropped off film here a few times. The staff is always very kind, I get scans back the next…read moreday every time, and it's not insanely expensive (like some other local options). I'm also newer to film and they've never made me feel silly for not knowing the exact terms or things I'm asking for. I'll keep going here as long as Portland keeps them around! ty.

Dann Wunderfurn is the Canon connection at Pro Photo Supply and did not disappoint. I was a little…read morehesitant as a long time customer of this place ( hey George and D. Hunt) I did not buy this Canon from them but I had question that I needed a real live person to walk me through. Dann didn't blink in eye when I confessed this fact. His customer service was above and beyond. He listened closely to my questions and didn't waste any time going down a rabbit hole of things I wasn't ready to learn about. Dann is a true asset to Pro Photo Supply and I know if I need anything else answered I can reach out and ask. What a relief! Denyce, Something Blue Photography

The reason this is a 2 star instead of a 1 star review is because the employee at the camera store…read morewho walked me to the curb to point out the printing lab was a gem. However, the employee in the photo lab was rude and dismissing. I had a print I needed for Christmas. For context, the print is a drawing my finance made for my mom commemorating my brother who died 2 weeks ago. I showed him the picture and he dismissively told me it couldn't be done by Christmas. When I said I would have to look elsewhere, given how important this gift is to me, he stared at me blankly and with a sarcastic tone told me "Good luck..." just a reminder to people to be kind, especially during the holidays...you don't know what other people, including potential customers, are going through. FYI to this jerk. I did have luck elsewhere.

Great prices, good service, no scratches on the film processed; this business is a gem in this…read moreoverly digitally saturated world for the analog creative type! Did I mention that they are magicians with B/W?

Great lab, super service and a real treasure to have in PDX!!!…read more I always look forward to working with Greg and his crew!

Very professional and easy to work with! The dynamic duo of Robin and Derrick Ollar took time to…read morehear about our vision for the end product of the photo shoot. They arrived to our location with all the necessary equipment to achieve all the different vignettes we discussed. They efficiently went through our wish list and produced gorgeous portraits and candid shots for my business website.

From the owner: -Family and Children's Photography. -High School Senior…read morePhotography. -Business Head Shots and Executive Portraits.

Very great customer service and they handled my old family videos with care. Fast response time…read morethank you!!

I have been working with Rachel for several months digitizing photos which date back several…read moredecades. I had attempted to complete the project on my own but it soon became overwhelming and I realized the quality of the product would have been mediocre unless I invested in expensive equipment. She is fast, efficient, and dedicated to getting the best result. She uses top of the line equipment which have made even the old black and white photos appear sharper and more detailed. And she is very generous with her time, often making instructional videos to help me define the organization of my online photo library.