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The Sherwood Press

5.0 (1 review)
Closed • 10:00 am - 4:00 pm

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Office Depot

Office Depot

(30 reviews)

$$

You want a guarantee your print job will turn out the way you'd like? I have confidence after my…read moreexperience that, if you deal with the right people at this store, you'll get exactly what you need. Initially, I was completely unimpressed with the customer service provided when I picked up my online printing order. The final product was grainy and pixelated, and the pixelation had not been apparent in the online preview of my print job. When I picked up my very large, poster-sized print, I made it very, VERY clear that I was not satisfied with the final product, which was already paid for. The associate helping me, who was apparently the printing department manager, was NOT helpful and displayed a complete lack of understanding when it comes to customer service. She listened to me express (very politely) my frustrations with the product I was picking up, looked me in the eye while I told her I was dissatisfied, and LET ME LEAVE, having paid for the print job online the day prior, without offering any compensation or apologizing for anything. I told them I realized the file size may not have been as large as it needed to be; the issue may have been with my lack of understanding in the first place. My issue was not with their services per-se, but with the complete lack of customer service I initially received. That being said, after sending a comment/complaint to the Office Depot website, I received an email and a personal phone call from the store's General Manager, Kenneth Johnson. I have NOTHING BUT AMAZING THINGS to say about this man and his customer-service-centered mindset. He knows how to treat his customers and knows how to ensure they'll come back. He offered me a refund, and --more importantly to me--an apology. So, all-in-all, although my initial experience here was not what I had expected, this store's GM blew my socks off with his customer service skills. Seriously, take your business here and if your job or purchase requires any special attention, ask for Kenneth!! Although my experience at this Office Depot started out negatively, I am giving this business 5 stars because of the EXCELLENT customer service I received after expressing dissatisfaction with my initial experience.

Print department was very helpful and accommodating. Deborah was especially helpful going out of…read moreher way to help.

The Sherwood Press - copyshops - Updated November 2026

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