I enjoy working for BrightStar Care in Elmwood Park. The owners are very kind, super professional,…read more always ready to help. They put all efforts to deliver the best service for customers and to create friendly and supportive work environment for employees. I recommend this place for everyone who is looking for reliable job and excellent home care service.

I was hired to work here for a position on a day shift. I wasn't trained for my position properly…read more Then I was asked to work my position and a whole other position in a different career field. I was asked to work two careers at one time. Then the Administrative Assistant there had no compassion/ consideration for me coming home past 10 pm at night. After, I already disclosed I have a toddler at home to her and management. I was working all shifts within a week not doing the job I was initially hired for. I was never there to do my job I was hired for. I was always working another job that I wasn't hired to do. I submitted a two week notice to this organization. However, when covid 19 broke out I just left. I had my family to take care of.

Last week, I met with Lisa, the Sales Manager, regarding placement options for my father. That…read moreinitial meeting, as well as a subsequent visit with my father, went smoothly. A nurse was then scheduled to conduct an assessment on Monday afternoon to determine whether independent or assisted living would be most appropriate. While I could not be present in person due to work obligations, I called in during the assessment to ensure I could provide support. My father answered the nurse's questions to the best of his ability, and there were no indications of issues at that time. Following the assessment, Lisa informed me that an internal review would be conducted. Today, after sending a brief follow-up text to Lisa, I received a call from your Assistant Director. During this call, I was shocked by the tone and manner in which I was addressed. I was told, in a very agitated and dismissive way, that my father would be better suited for another facility, with no further explanation. When I pressed politely for clarification, I was refused any details, spoken to in a disrespectful and aggressive manner, and ultimately hung up on. This behavior is unacceptable from any staff member, let alone someone in a leadership position. My questions were reasonable: I simply wanted to understand why there had been a sudden change after positive earlier interactions. Instead, I was treated with hostility and given no professional courtesy. I am deeply concerned that the treatment my father and I received may have been influenced by bias. As an African American family, it is difficult not to draw this conclusion when no substantive explanation was provided for such abrupt and disrespectful behavior. While I understand if their team ultimately determines that Brookdale Oak Park is not the right fit for my father, there is no justification for unprofessional and dismissive treatment. Families seeking care for their loved ones deserve transparent communication, respect, and courtesy.

A few years ago I grew increasingly worried about my mom's safety at home and started to…read morecontemplate senior and assisted living options and dreading having the tough conversation with her. My mom was averse to anything that had the word senior in it already. A serious health event accelerated my plans and I had no choice, but to force the decision and move her to Brookdale. Much of the up front decision-making was done by me. Of the options in the area, I preferred the layout, amenities and that there were both independent and assisted living options. I had tons of questions and they answered all of them, they also visited my mom in the hospital to talk about Brookdale and introduce themselves. My mom didn't like being there, to say she was downright disagreeable her first few weeks is being generous. Over time she slowly adjusted. When Covid hit, I was terrified and relieved all at once. Terrified because senior living communities were getting hit hard, relieved because I knew there would people to help her no matter what. They had strict protocols and regular updates, which I'm sure every family member greatly appreciated. When we had issues getting PPE for her medical condition, they were able to help us out. They even had staff on hand that could facilitate virtual meetings. Not seeing her for months at a time was hard, but they did their best. Over time, my mom came to adore members of the staff and they were saying great things about her (even though I knew she could be quite difficult). I'm not going to dress it up, senior living isn't cheap and assisted living is stupid expensive. Seriously, like make you nauseous every time you get the bill expensive. That said, the peace of mind knowing that she was safe and looked after was priceless. Even as my mom's health declined and she moved into hospice (they do that too), the staff was kind, compassionate, and informative.

The entire team at Victory Centre went out of their way to accommodate my father's move in…read moredeadline. The staff is very devoted and experienced in handling move in in a timely and extremely professional fashion. Thus far, we are very pleased with this community and would highly recommend it.

My father was just discriminated by a nurse for speaking Spanish. They said no service if you speak…read moreSpanish. Also this place has bed bugs and their elevator breaks down and they are expected to walk 4 flighst of stairs. Filing a formal complaint.

My husband is nonambulatory after a stroke. I noticed this organization was highly rated so we gave…read moreit a try. It's been 5 weeks now and we couldn't be happier. We have a terrific caregive/cna, Igor. Very competent and amiable. He is gentle with Scott, never rushes and always explains what he's doing. He's never late and hasn't missed a day. Very laid back company, no 20 page contract to sign. They are in the business because they care. John Fitzgerald and Scott Myers

Through this agency, my family had the wonderful opportunity to meet a true angel who cares for my…read moreMother with kind hands and a full heart. The agency is terrific to work with. We are more than pleased and grateful to have found Friendly Home Care.

As another reviewer stated, this place is NOT safe. It is a dump, and I was not able to get the…read moreinformation I needed from most of the staff most of the time, who seem extremely unskilled and bored with their jobs. Terrence, the physical therapist, was the one bright light in my whole experience with the joint. My father was there for about three weeks, developed ulcers on his feet which were left untreated, other than bandages slapped on. He had some mysterious event about 36 hours before he was due to be discharged and come home. Now he is back in the hospital. This place seems ripe for at least one lawsuit, and I have NO idea why Loyola / Gottlieb Hospital sent my father there for short term rehab.

Please don't leave a loved one here. Brother was placed here September 17 th of this year. The…read morefirst week he fell twice receiving stitches in the back of his head. Was placed in the hospital two times and then he was found unresponsive Oct 6 th and pronounced dead.

The facilities are wonderful, clean and well kept but the food, oh my God, it just sucks. They…read morecheap out on the food, it is served cold to those dining late, they've stopped serving lunch and have taken away choices so you get what they make. The dietician needs to get the boot, she's like Frau Bucher in Young Frankenstein. If you want your parent to lose weight, they will be put on a starvation diet with the crap served here.

I couldn't have asked for better advice, understanding and options on care than I received from…read moreElderwerks personnel. Barbara was always on top of the choices I could make and where to find the best services. I have never received such great assistance. When you are dealing with a person who needs memory care the path is not always a straight line. Barbara could respond to all of the dilemmas and point me in the right direction. She was so understanding. Her counsel was the best I could have wished for. If you need help call Elderwerks. They are GREAT!

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

If you care about your loved one's safety, dignity, or medical care, do not bring them to this…read morefacility. What we witnessed was neglectful, unprofessional, and dangerous. When my brother was discharged from the hospital, facilities were carefully screened because of the severity of his injuries and the level of care he required. Bria was fully aware of his condition and assured us they could meet his needs. That could not have been further from the truth. The two days he spent there were the worst of his life. Upon admission, they did not have the nutritional formula he was prescribed. They did not have his pain medication available, and instead of delaying admission or providing a safe alternative, they borrowed oxycodone from another patient while waiting to stock his medication. This alone is extremely concerning. My brother had a hole in his esophagus and a history of aspiration from vomiting. Despite this, he was overfed, which caused him to vomit repeatedly throughout the night. When he asked the CNA for anti-nausea medication, he was told the doctor was not in the building and they could not bother him overnight. When my brother pressed the call button for help, a CNA entered the room and told him to "shut the f up" and stop pressing the button**. His wound care was completely inadequate. Staff only changed the top dressing and ignored deeper wound care instructions. Two days later, he was sent back to the hospital with an infection. The wound care physician there was visibly upset and stated the wounds were not cared for according to the medical orders. Medication administration was also unsafe. His pain medications were not given on schedule and were administered whenever staff felt like it, despite his severe wounds and documented pain needs. When I called for assistance, a CNA responded holding an energy drink, smelling of cigarettes, and asked if we could wait because she was on a smoke break. This experience occurred in November 2025, and even now, just thinking about what my brother went through causes me anxiety. No patient or family should ever endure this level of neglect. If this is how they treated my 38-year-old brother, I can only imagine how they would treat your elderly loved ones.

Every single thing needs to be done....the people who are responsible for , that these people are…read moretaken care of...however the TASK is too Much!!! I don't have the money/brains to make this happen...,,what can we do....