An absolute nightmare and I would not recommend to anyone whose loved one needs memory care and has…read moreissues with daily living tasks like toileting. My mother stayed there from November 2021 until February 2023. We were promised the world when given a tour - the best food, best care, night motion detectors in case they get up at night, call button watches in case they need help, the works! Everything ended up being a catastrophic failure which was a combination of true neglect, staff turnover, overpromising, and lack of problem solving from upper management. Staff would take hours to answer a call alert. That means if your loved one falls off the toilet and presses their watch or the wall string, they could bleed out and never be helped. The excuse was that assisted living alerts were clogging the phones of memory care staff phones, but they never tried to figure it out, or we were told their phones were dead. I constantly had to go get staff if my Mom needed to be changed, or just end up doing it myself if I couldnt find anyone. If your loved ones medications change or they have a lot of meds, make sure to be on top of the staff. There were countless issues with getting the proper meds were I had to go home and grab backup meds when they werent able to fill critical meds properly. Neglect and lies from the nursing staff. i was called one day to be told my mom had fallen but they went through protocol and she was fine. Much to my horror, the ring camera I had in her room showed the fall, two caregivers helping her up and tossing her back on the bed. The nurse never came to do an exam. My mom clearly was shaken up from the fall as she was barely responsive and all the nurse ended up doing was trying to shove pills down my moms throat as she could barely hold herself up. I am crying as I write this thinking about how neglectful this was. I showed the video to the executive director and it was just a shrug. They terminated the Nurse but nothing else was done or changed with protocol. The food portions were abysmal. if you didnt make it to the diner, which my mom didnt because the stroke she suffered caused her to be fearful of being out in the main room, you would be left with the smallest portions. And despite the fact it was known my Mom had trouble feeding herself, they would just leave the food with her and I would come and just see a cold dinner and her not having eaten. The turnover in staff using outside agencies meant that either staff didnt care about their job or they didnt know the personalities and needs of the residents. There were times staff would sit my mom on the toilet and then say they would be right back and leave here sitting on the toilet for 30 minutes - as a fall risk that was absolutely unacceptable. I could go on and on but it was just absolutely awful. There was no way I could sleep at night or take a day off with so much going wrong all the time. There were attempts to create updated plans for her but they were never followed through due to staff turnover or just lack of follow through. Dont let the nice facade of the building and main lobby fool you when it comes to their memory care. Additionally, multiple management members cursed me out when all I was trying to do was ensure my Mom was getting the care promised.

I enjoy working for BrightStar Care in Elmwood Park. The owners are very kind, super professional,…read more always ready to help. They put all efforts to deliver the best service for customers and to create friendly and supportive work environment for employees. I recommend this place for everyone who is looking for reliable job and excellent home care service.

I was hired to work here for a position on a day shift. I wasn't trained for my position properly…read more Then I was asked to work my position and a whole other position in a different career field. I was asked to work two careers at one time. Then the Administrative Assistant there had no compassion/ consideration for me coming home past 10 pm at night. After, I already disclosed I have a toddler at home to her and management. I was working all shifts within a week not doing the job I was initially hired for. I was never there to do my job I was hired for. I was always working another job that I wasn't hired to do. I submitted a two week notice to this organization. However, when covid 19 broke out I just left. I had my family to take care of.

My father was just discriminated by a nurse for speaking Spanish. They said no service if you speak…read moreSpanish. Also this place has bed bugs and their elevator breaks down and they are expected to walk 4 flighst of stairs. Filing a formal complaint.

Victory Centre is a great community for seniors 65 or better. Offering a wide range of programs and…read moreservices to keep your family safe and give you peace of mind. Community located near shopping centers and restaurants. Public transportation is available too. Staff are caring and attentive to the residents.

Through this agency, my family had the wonderful opportunity to meet a true angel who cares for my…read moreMother with kind hands and a full heart. The agency is terrific to work with. We are more than pleased and grateful to have found Friendly Home Care.

This agency is the absolute best. I have been using them for caregivers since 2005. First for…read moremy Mom, then several aunts, then my Dad and finally my brother-in-law. They understand the issues, circumstances, and personalities and do a fabulous job matching you with the right candidate. The caregivers they provided were very knowledgeable in handling all issues and situations. The caregivers took such wonderful care of everyone and many of them were with us for many years. They became like family and we are still in contact with many of them. While I originally needed caregivers for live-in and long-term, there were times that I needed help for short periods of time. At one time, I needed an additional caregiver to be there for the nights as my aunt wasn't sleeping and on hospice, and the regular caregiver needed to sleep. It was night-to-night since we didn't know how long my aunt was going to live and they were able to provide that for me the same day as requested. With my brother-in-law, he was expected to be released from the hospital-to-home and on hospice. I needed someone immediately and had all the confidence in the world that Elizabeth would provide me with someone without meeting them prior. And again, this was a short term due to him being on hospice. When my great aunt turned 100, she was getting weak and we took her to the doctor and I asked if it was time for hospice and his response was we didn't need hospice. "There is not a hospice in the world that could do a better job caring for her than her wonderful caregiver". When my Mom passed away, my neighbor actually hired my Mom's caregiver after seeing how good she was to my Mom. I have recommended Friendly Domestic to several friends who have used them as well for both live-in and live-out and they all have been as pleased and happy with them as I was. Many of my friends have often called to ask me for their name and number, because someone they know is in need of a caregiver, and they know what a great experience I had with them.

As another reviewer stated, this place is NOT safe. It is a dump, and I was not able to get the…read moreinformation I needed from most of the staff most of the time, who seem extremely unskilled and bored with their jobs. Terrence, the physical therapist, was the one bright light in my whole experience with the joint. My father was there for about three weeks, developed ulcers on his feet which were left untreated, other than bandages slapped on. He had some mysterious event about 36 hours before he was due to be discharged and come home. Now he is back in the hospital. This place seems ripe for at least one lawsuit, and I have NO idea why Loyola / Gottlieb Hospital sent my father there for short term rehab.

Please don't leave a loved one here. Brother was placed here September 17 th of this year. The…read morefirst week he fell twice receiving stitches in the back of his head. Was placed in the hospital two times and then he was found unresponsive Oct 6 th and pronounced dead.

The facilities are wonderful, clean and well kept but the food, oh my God, it just sucks. They…read morecheap out on the food, it is served cold to those dining late, they've stopped serving lunch and have taken away choices so you get what they make. The dietician needs to get the boot, she's like Frau Bucher in Young Frankenstein. If you want your parent to lose weight, they will be put on a starvation diet with the crap served here.

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

Every single thing needs to be done....the people who are responsible for , that these people are…read moretaken care of...however the TASK is too Much!!! I don't have the money/brains to make this happen...,,what can we do....

This is the worst place I have ever been visited. It is hard to believe there is absolutely nothing…read moreredeemable about it. Attention to the patients is nearly nonexistent. There is no rehabilitation in the facility as indicated in the overview. The food is okay but lukewarm at best. Do NOT bring a loved one here.