Marketing makes wonderful promises that were not kept for our loved one. The medical care she…read morereceived resultedin a raging infection for which she was hospitalized after less than two months at the facility. LPN runs medical staff, not a Registered Nurse. The medical group they use sends only a Physician's Assistant to see residents, not an MD. Cleanliness in apartment as well as personal hygiene was a problem. Was charged for maximum level of care but the staff seems to not now what that means, I was told by one of the caregivers they got no explanation of what maximum care level meant. Very disappointed, it is a beautiful newer faility but I feel they are weak in the health care they provide. In my opinion, find a facility that has a better focus on residents health.

The age do not want to do their job the nurses are not nice with the residents and they're not…read moreprofessional they hold conversations in a hallway talking about others

Went to Twin Lakes a few weeks ago to check out a retirement/senior care facility for my…read moremother-in-law. It is very impressive in looks and staff. They are expanding, too. It's surprising to find out that it is a not-for-profit facility which means that once you are in they will keep you even if you run out of money. A lot of thought has been put into everything there and can give you some peace of mind.

Recently had a family member in the Grace Center. The nurses and staff were phenomenal. During the…read moreCOVID-19 where visitors were not allowed these folks did such a great job of taking time for a call or assisting with FaceTime calls. The staff was so busy on top of the stress they must have felt for their care and safety as this virus continued but they were wonderful and always did what was needed and necessary for their staff, patients and visitors. Thank you

From the owner: Mason Christian Village is located in Mason, Ohio, which was voted the 7th best place to live in…read morethe Country in 2013! Owned by the Christian Benevolent Association (CBA), our non-profit community offers a full continuum of care featuring spacious Garden Homes and Garden Apartments. Enjoy your active lifestyle while feeling secure in knowing that if you ever need assistance, you have priority access to our Medicare 5-star rated health care services. Mason Christian Village was also voted Best of the North Nursing Facility 2013-2014! Call today for your personal tour and to learn more!

When my mother said that it was time to move from her home of 47 years and relocate closer to my…read morefamily, I jumped at the chance to show her The Barrington of West Chester. She fell in love with it - and we couldn't say enough nice things about her experience there. The staff really cares about the residents - and they work very hard to make sure that everyone who lives there is comfortable and has a good time. My mother's move to The Barrington was a great move for all of us.

We contacted Collier to help my uncle with his meds and monitor his vital signs after he had…read moreseveral strokes, but fell through the cracks of Ohio's dumb rules for Medicaid programs that provide such nursing services. So we needed private nursing services. And Collier meet our needs! I honestly believe Collier helped keep him alive. They came every week, no matter what, to fill his med box per physician's orders and make sure his blood pressure was stable. They also reported his blood pressure readings to his PCP. One time, his blood pressure was too high and his med doses had to be adjusted. This intervention may have saved him from another stroke. I cannot say enough good things about Collier!

From the owner: Proudly Serving Those Who Expect the Best!…read more Since 1976 Collier Nursing Services in Montgomery, OH Has Been A Locally Owned And Operated Company. In Aug, 2020, we have become part of the Home Care Assistance family! We Have Competent, Caring, Qualified Fully Trained Personnel That Come To You. We Provide Private Duty Nursing, Home Health Aides, Visiting Nurses, Live-In Companions, In-Home Blood Draws, In-Home Infusion Therapy, And More. We Are Fully Licensed And Insured. We Are On Call 24/7. Call Us Today.

They only deserve one star and that's is bc of my night nurse at the time James. He did things…read morewithout asking. Most everyone was rude and harsh. The ambulance drivers that drive the small ambulances don't buckle you in correctly and most of them don't speak English so you could be going anywhere. I almost went through the windshield because of one driver who had pot in the cup holder next to him. Office workers were the rudest meanest ppl I have ever dealt with.

My mom was sent here twice for her rehabilitation post-knee surgery. The first time, she was…read moretreated well, and was kept for 6 weeks. She underwent various types of rehabilitation, met with a physical therapist, and had follow-up visits with a nurse when she was home. The second time was a complete 180 from the first time. This time, she had no therapist, and instead was paired with a "coordinator." The coordinator did not listen to a word my mom said, dismissed her complaints, and discontinued her treatment after 2 weeks, sending her home early. She had no follow-up visits with the physical therapist, and was given no at-home exercises to do upon discharge. Unfortunately, she was directed to Brookwood after she had a heart attack in 2018. She underwent a quadruple bypass surgery with atrial fibrillation ablation. She had spent 3 weeks in the hospital pre-surgery in order to ensure her protein and blood sugar levels were at appropriate levels, and ready her for surgery. Despite being discharged in such a delicate state, Brookwood discharged her home after 2 weeks against her surgeon's orders. Repeated calls to Brookwood from Bethesda North Hospital, the surgeon, Dr. O'Keefe, and myself went unheeded. I'm shocked this place has not been shut down or investigated by the Health Department. My father is currently a patient there, and tells stories of his laundry not being done on a weekly basis, of him only being given one shower per week (he is entitled to 2-3, according to Brookwood's administration), and of no waitstaff in the bistro where the residents dine. Brookwood has the temerity to charge $3,337/month for this (lack of) service, and we just learned that they intend to increase this amount by $335/month despite telling my family that the monthly charges only increase every 3 years (my father has been a resident since 2018). Considering that Brookwood can't perform the services it already offers, I'm not sure what their justification is for increasing the monthly rent.

Would not recommend!! Facility is old and dirty; poor care; scant documentation of anything;…read morefrequent falls with poor care of resulting wounds; we left for another facility

My mom suffered another injury induced by staff. CEO took injury photo off her wall so venders…read morecould not see. Yes, that is what he said. Mom told me to put another photo back up. Same CEO who gave his facility a five star rating. That is a scam review. Dirty long term care room and disgusting bathroom. Incompetent, conflicted and lazy staff. First Care Conference in over two years. Yeah, supposed to be quarterly.