I just wrote a very negative review about the Resorts World Casino…read more And how the dealers that I was dealing with didn't really know what they are doing. When I went back to the Mohegan Sun Casino and was talking about my Resorts World experience I was told that Mohegan Sun Casino gave Resorts World about 200 dealers. That was great to hear. I just didn't have one of the experienced dealers. But this is a good sign

Wow, where do I begin?…read more First off, I wanted to give RWNYC a fair shot to earn my business after my prior experiences with Resorts World have been incredibly bad at their Catskills property (see prior Yelp reviews) and their Vegas location (poor guest service, unaffordable food, etc.). So even though I knew poker was not ready yet at RWNYC, I headed over to check out the new spot, get a new players card, and play some craps in their new table games section. When I arrived on property, there were cones set up in weird configurations to direct traffic, along with human traffic directors who were more concerned with their conversations than how to get cars into the parking garage. One person flagged me forward while a colleague of his flagged someone else, causing both of us to jam our breaks to avoid a collision. Nice. The garage smells like pee. Yay. The elevators smell like pee. Yay. I asked a security guard to point me towards the rewards club desk. He said "we don't have one of those." Nice. I went to another security guard on another floor, who pointed me in the right direction. At the player's club desk, I presented My ID and a top tier card from another casino in order to get tier matched. "Oh we don't tier match here," was the response. Pretty sure every casino offers a tier match if you are a player with enough tier credits - they want to steal players from each other's casinos, the only way to do that is to offer perks. I asked if there was a VIP Host I could talk to, they told me the Host Office is on the top floor, so off I went. The top floor had no VIP Host office, so I was pointed to the Credit office, where I had a conversation with a gentleman, presented my ID, my top level card from a rival casino, and showed him my rewards app for that card so he could see I was not faking this. He told me he did not have the authority to offer a tier match, but he could have his boss accept a phone call from that casino to confirm I am in fact a top level player, and it would be up to me to call that casino to ask them to call their rival casino to get the confirmation, after which Resorts World would assign me a tier based on how I was betting at their craps tables. What?!?! That is not how a tier match works. So the gentleman brought me to a kiosk where I was issued a bottom level card and it came with $10 free play for slots. I took my card over to the craps pit and saw two tables open. One had 7 players out of 12 spaces available and the minimum was $100!!!! Holy crap! On a Monday??? The other table had 3 players and the minimum was $200!!! How do you expect people to play on tables with minimums so high? So I rolled my eyes, laughed, and walked to a slot machine to use my $10 free play. Nope - not available to use on my card. Tried three other machines, same result - unavailable. So I threw my card in the trash and walked back to my car. Sorry Resorts World - you lost my business before I could bet a single penny. Bye!

We stayed 2 nights, Overall great service and good location…read moreif you are planning to visit Time Square and surroundings. Rooms very clean and comfortable. 100% recommend

Enjoy lunch with my daughter at Margaritaville. We went for drinks and loaded nachos and loaded…read morepotatoes.

So excited. I just signed up. Lovely big long beach. Nice property. I went to check it out and they…read moreare in the midst of getting ready and it was a rainy day. But everyone was lovely and they have lots of new updates for their 10th anniversary year. It's time for me to get out more and make some new friends so hoping this will be the ticket. Have finally made the decision to join a beach club. Looking forward to this summer!

One Saturday night after work I wasn't sure what I was going to do, I didn't have my son. I checked…read morewith my friend from church before going out to see if he needed media ministry help. Most of the time he isn't at the church after 5 on a Saturday but I like to check sometimes. Another friend wanted to come here to see streetfighter the rolling stones tribute band. I'm not overly crazy about the rolling stones but I'm open to checking out stuff I'm not too familiar with and getting exposed to new things. So I told my friend I'd go with her. I think they are open to the public after a certain time so if you aren't a member you can still stroll on in. Smart move on their part because they'll get extra business that way. I wasn't too much of a fan of the band playing but it was really nice to be on the beach hearing some music that part was pretty awesome. I walked down to the beach area to check it out. My friend wanted to eat and I didn't have a lot of money so we shared a pizza. She picked the toppings. Many times I'm a people pleaser. I just don't want to get into an argument and will comply with the wishes of others pretty easily if I am okay with it so I let her pick the toppings. Overall it was a nice experience being here and I would come here again especially if they had a band I like better than the rolling stones tribute band.

In town for business and play and had the most indelible experience at New York Marriott at the…read moreBrooklyn Bridge. I visit NYC at least once a year and lodge in Manhattan. This trip my conference was in Brooklyn so we said why not...turned out to be our best decision! We arrived early and Jeff assisted us at the reservation desk. Jeff said he would try to get us checked in early if possible. Just as I headed to the ladies room to change into workout clothes to hit the Brooklyn Bridge, Jeff said our room was ready! I loved the charm of the hotel, a genuine nod to the character and nature of Brooklyn which was nice. The hotel was steps from the Brooklyn Bridge and I got the opportunity to walk the bridge every day. The entire staff, everyone we encountered was kind and helpful. It took a couple days to familiarize myself with the hotel and by day three, I knew my way around. The staff remembered me and would greet and ask how my stay/trip was each time. To all the amazing people we met, thank you. My husband and I have moved our hotel business to the Marriott, and we are looking into the vacations packages. Such an incredible time, I'd stay again in a heartbeat. Special thank you to: Jeff Candis Beverly Alisa Leonard Alma Raphaela Oppong Lydia Diara Nick Diallo Derrick

The rooms were clean and overall the staff was friendly…read more Other things to note: -There's an automatic $30 destination fee per day. You can use it as a credit for the restaurant/bar. -There are free vouchers you can pick up at the front desk for citibike or brooklyn ferry passes. Only 4 permited per day for the ferry (so essentially 4 one ways or 2 roundtrip). -The M Club lounge is not open all day. It is ONLY available to access during the set meal times M-F (6a-10a and 530p-10p). Also in my opinion, it's probably better to just use your $30 credit and get the hot grab and go breakfast from the restaurant/coffee bar instead of going to the M lounge for breakfast. Better options and tastier.

I had a fantastic stay at the Ace Hotel - Brooklyn. It is super well situated on the A/C lines in…read moreBrooklyn, so access to JFK and Manhattan is super straightforward. All of the staff at Ace were kind, welcoming, and incredibly helpful with my questions. The vibe of the hotel was very hipster (coworking in the lobby, DJs at night in the lobby), which made for a unique experience. The rooms, while smaller, were very well appointed and comfortable. The products in the bathroom were lovely, the bed/pillows were very comfortable. If I have the opportunity to stay in Brooklyn again, Ace will be at the top of my list for sure!

Shinny bar. Not so shinny staff. I went to the bar/restaurant for a few drinks. A few seconds after…read moremy 4th drink, a woman bumped into me and spilled half on me. A rude woman who did little to correct her mistake. Now I'm wet. I went to the bar to ask if they'd replace the drink. The bartender immediately said "no go ask the manager." Well alrighty! I find the manager and he proceeds to re-explain the situation as "so you want us to buy you a drink? It's not our fault or responsibility." We're adults. I never placed blame. A peculiar thing to say considering I just bought the drink and I'm in your establishment. Felt pretty short tbh. Not sure why I was expecting a different tone. He eventually just offers me a shot. I don't particularly like shots so I kindly slid the remainder of the spilled drink and declined the shot, suggesting that Managment show the next customer a little more grace and respect in tone. Obviously an establishment isn't responsible for spilled drinks and don't have to be kind at all. I get that. But I guess that's what separates a great establishment from a mediocre one just selling drinks and not an experience. Good luck to them.

Really unique glamping experience in NYC with amazing waterfront views. The tents are comfortable…read moreand the setting feels like a true escape from the city. A few downsides. It is expensive, service at the restaurant was slow, and there was a party boat going late into the night which made it less quiet than expected. We stayed out when they first opened and loved it so much but then didn't have any issues with boats, and also the price was half the cost then which makes much more sense for the experience. Still a fun and memorable stay, just not quite as relaxing as it could be.

I am beyond frustrated with Collective Retreats. I booked a stay for my birthday tomorrow at the…read moreGovernors Island location, but they unilaterally cancelled all my April reservations without a single word of notice or explanation. To do this just 24 hours before a scheduled trip--especially for a birthday celebration--is incredibly unprofessional and disrespectful. My entire birthday plan has been ruined due to their lack of communication and poor management. I strongly advise everyone to be cautious when booking here. They clearly do not value their customers' time or special occasions. I am still waiting for a proper explanation and compensation for this mess

Thank you so much to the wonderful lady at the front desk for her kindness and great service! She…read morewent out of her way to help me, and I really appreciated it. The Best Western Plus is lucky to have her on the team.

I definitely recommend this location. Everything was cleaned, including shampoo, soap, and towels…read more Aside from the fact that I brought my own, it's there in case. The location is clean and in a nice area. The best part is that I forgot my jacket in the closet and had to travel back home. They kept my item in their office until it was picked up. Knowing that they didn't lie about my forgotten item made the entire experience even better, good ethics!

Annie gave us a nice tour when we arrived, the pool looked amazing and peaceful. I asked her for a…read morecharger for my phone and she immediately took the one off the desk and handed it to me, thank you Annie! Really appreciated seeing her smiling face and she knew our names. The Waldorf A and Aman also addressed us by name in past visits. The bed was really comfortable, appreciated the his and hers closets in the corner room, was thrilled to have champagne and other treats waiting for us upon coming home each night. Always help with our car and doors. Clean. Loved the buttons in the room to call for laundry, and other service needs. Would have liked the Cut to be open for lounge eats and drinks for guests as we peeked in a couple times and it was always full. Plenty of assistance and privacy. Housekeeping was always touching up our room and it was appointed nicely. Thanks so much for the plentiful spring water daily as we requested before checking in.

In NYC for a friend's birthday weekend, I did not complain when she shared that we'd be staying at…read morethe Four Seasons... her treat! Three of us had two rooms... the birthday girl had her own room, rightly so, but they connected, which was awesome! During our three night stay, we enjoyed the comfortable beds, fabulous amenities, friendly staff (for the most part), and room service on several occasions. I did utilize the gym a couple of times, which was great. I will share that I do not recommend the spa here - it's nothing special and the prices are pretty insane... This is a splurge but if you can swing it (or have a friend that can), I highly recommend it!

We decided to choose this hotel as it was next to Times Square and seemed like a nice boutique…read morestyle hotel. The staff was extremely friendly and accommodating. The rooms were comfortable overall and had a decent amount of space. The bathrooms were nice and spacious. The common area was very comforting and inviting. They have snacks that are available 24/7 which was great when wanting a quick bite. The free breakfast in the morning was also delicious. We would absolutely recommend this hotel if looking for a more personal experience and friendly staff. We would return again.

I had a reservation booked more than six months in advance for a stay at the Casablanca Marriott…read moreHotel as part of a larger international trip that included Morocco and Egypt. Unfortunately, due to geopolitical instability impacting our return route through Amman and the broader Persian Gulf region, our travel plans became unworkable. I contacted multiple hotels involved in our itinerary, and every one of them demonstrated professionalism and understanding by waiving cancellation fees given the circumstances--including other Marriott properties and the Ritz-Carlton. This property, however, took a completely different approach. I spoke with Samir in the reservations department. He refused to provide any refund. We went back and forth multiple times, and each time he introduced a new justification. At one point, he claimed the U.S. State Department had not advised against travel to the Persian Gulf and that any warning had expired on March 31. I provided evidence that there was no expiration date, yet he continued to deny the request. I also explained that other Marriott properties and Ritz-Carlton locations had already issued full refunds under the same circumstances. Despite this, he continued to refuse any accommodation. Only after I told him I would be leaving a review about my experience did he offer a future credit. That is not a practical solution when I have no certainty of returning to Morocco. I then requested that a manager follow up with me. No one ever did. Communication stopped entirely. This response reflects a lack of flexibility, accountability, and basic customer consideration--especially when compared to how other properties under the Marriott International brand handled the exact same situation. As a result, I had to absorb the financial loss and cancel the reservation. Based on this experience, I recommend considering alternative accommodations that demonstrate greater responsiveness and professionalism when dealing with legitimate, unforeseen global disruptions.

In all honesty I would give this place two stars, but what it does have going for it is an ideal…read morelocation, cheap over night parking, good wifi, and really nice staff. Breakfast is included when you book a room and the rooms are clean and relatively inexpensive. Now for the issues. The breakfast is pretty limited when it comes to the hot options. They serve eggs and some meat every morning. The rooms are not refreshed every day and this is not even something you can request. This is confusing to me because you're a hotel? And finally there is only one very narrow elevator for the whole building. Which would be fine since I don't believe the hotel is that big, however if you are trying to fit two people in, bags and all, forget about it. I'd still stay here. The value is good and it's in the heart of Bay Ridge which is a nice area.

The man at the front desk was very unwelcoming, I'm not talking about the young man with dreads, he…read morewas very helpful and welcoming. But the man of Indian/South Asian descent was very rude and unwelcoming, he says they had no availability at first, then goes to say that he does have a room but it's "too expensive". How rude? Who are you to decide what a guest can afford? Not to mention his horrible hygiene! He smelled horribly, I hope management can speak with him on that! I was across the side counter and it felt like I was in his pit! Other than him, the hotel is not too bad, bang for your buck!