Window World's 3 point customer service pledge is:…read more 1. Tell the customer anything to make the sell! 2. Blame the customer when they indicate they are experiencing mold and window seal problems! 3. Tell the customer his problem is not mold, but then advise the customer to purchase a mold cleaner! I previously had a great experience with Window World in New Jersey, this is why I decided to purchase 20 windows from them in Baton Rouge. I have pictures of the mold, showed it to them and they are going to tell me my windows are dirty, when I'm commonly known by family and friends to be a neat (clean) freak!, To their credit, they are replacing 1 of the windows with seal failure, but it is going to take them ~ 4 to 6 weeks. However, they continue to treat me as an idiot about the mold problems (when I've been around residential construction and maintenance all my life, and) when all I want is for them to do is to provide the customer service as stated they would when I purchased these windows.

What prompted us to replace our windows in the first place was the rotted sills on all 4 of our…read morefront-facing windows. We obtained quotes from 4 different companies and had all of them include replacement of the rotted sills with a non-rot composite material. This was written into our contract with Window World, and we paid extra for it. Monday, Sept 19th, the day of installation, the site crew had no knowledge of or experience in replacing sills. The crew leader told us that Window World does not do that because that is carpentry work. We said no, it is right written here in our contract. We argue back and forth. Finally, the crew leader gets the project manager, Brandon on the phone. Brandon reiterated that Window World does not replace sills and especially not for the price we were charged. We reach out to Larry Foreman, our sales rep who said yes they do; in fact, they do it all the time, but that there was nothing he could do to help us as he is not allowed to engage any further at this point. So basically, the sales rep who pitched us on the stellar craftsmanship and installation of Window World was utterly useless once he got his cut and now won't even make a phone call on our behalf. Nice. The area Quality Assurance guy named Josh happened to stop by to look at the windows and affirmed that yes, they are supposed to replace the rotted sills with non-rot composite material, and that Window World does this all the time. Of the 12 windows being replaced, only the 4 in the front needed the sills replaced. Two of those 4 had already been ripped out and replaced, above rotted sills, prior to knowing whether the sills would be done. It was then determined that another crew would have to return on Friday, Sept. 23rd, four days later, to uninstall those 2 windows, replace the 4 sills, reinstall the 2 windows while also replacing the other 2 remaining windows. On Friday, Sept. 23rd, a different crew showed up having no knowledge of the sills and were unprepared to complete the project. We instructed them that if they were not prepared to complete everything in our contract, don't even start. We were then rescheduled again for Saturday, Sept. 24th. The crew texted us pictures of the composite material from Home Depot for approval. Based on the sales rep's pitch and your own Quality Assurance guy's affirmation that Window World replaces sills "all the time," how does Window World continue to send us crews that do not know the process or materials? They show up with the thinnest PVC planks, NOT composite wood. Because it is so thin, the crew did not know what to do because their manager had instructed them that they could not double it up or glue planks together. To rid ourselves of this disastrous Window World experience and their unqualified installation crews, we acquiesced to using treated lumber for the sills. This was not what we were promised by our sales rep. This is not what we asked for. This is not what the QA guy told us we should be expected. But this is unfortunately what we ended up with. Disgusted. The window installation was sub-par. We spent about 16-18 hours over the next week cleaning up the mess they left behind. Plastic shards and shavings are all over the place. Black smudged fingerprints are all over the white interiors. There are streaks of glue all over the glass. There are massive heaps of messy black caulk all over the place. In having to uninstall and reinstall 2 of our front windows, they damaged the surrounding molding and inside sills, which need to be patched or replaced now. All 12 windows are very sloppy looking up close, nothing like the bright clean window we were shown by your sales rep. Your installers must have spent a fortune on caulk based on all the tubes they had to use to cover up their mistakes. It looks atrocious! We have at least a dozen pictures to demonstrate.

Singleton windows was great to work with! Team is respectful and provided exactly what I needed…read more Recommended to my friends and family!

From the owner: Singleton Windows & Doors has been servicing the greater New Orleans area since 2016. We operate…read morewith the upmost integrity and focus on customer satisfaction. We offer new window and door installation. Call today for an estimate! We look forward to working with you!

Had our windows replaced yesterday. Literally EVERYTHING went about as great as possible from start…read moreto finish. Starting with our first visit from Aaron, he was very professional, informative, detailed, and friendly. He explained everything well and offered his guidance for anything we needed. Yesterday, Jerson and his crew showed up on time and looking professional. He walked through the house looking at the job, and then immediately went to work. These guys (3 in the crew) worked efficiently and were very pleasant to deal with. At the end of the job, I was very impressed with the clean up they performed before leaving. Jerson took the time to explain how everything worked & what to do in case we had any issues with our windows. Overall, just a fantastic experience with Relief Windows from start to finish.

The crew came out on time and changed a 95" window in under 3 hours. The window is high quality and…read morewas worth the price due for such a large size.

Worked with Trent to finally get some bahama shudders installed to keep the afternoon sun out of…read moreour living room. He was easy to work with, offered suggestions on colors to match the exterior of the house and was able to get the job done quickly. Would recommend.

Okay..these guys rock. locally owned, operated and manufactured and best prices for colonial and…read moreroll down shutters. Adding to that great customer service both in the office and when on the jobsite. Had other companies come out and give me quotes and all I can is yucky feeling. Keep up the good work to this company

Amazing!! Bruno was timely and did a great job replacing my windows around the house! He had fair…read morepricing and was an overall pleasure to work with!!

From the owner: that BST Constrution LLC Windows, And Siding ! Give us a call today to receive a free estimate on…read morereplacement windows, or siding. And remodeling We offer quality products and installation at a reasonable price. We are licensed with the State of Louisiana and Insured. Call (504) 353-5898

I trust this company and their installers professionalism. Very friendly. Fair prices. Had a very…read moregood experience with having a shattered glass in a wood & steel door replaced.

From the owner: Specializing in: - Shower Doors & Enclosures…read more- Windows - Mirrors - Windows-Repair, Replacement & Installation

This business used to have great initial service but terrible follow up and service. The local…read morebranch is bow corporate run and they do a FANTASTIC job from Start to Finish. So now you have the perfect balance of product and service. If you ever wonder why Pella is pricey; the proof is in the product. Thank you Jenna and crew!

Lies, lies, and more lies. I made it very clear to the sales team I needed a delivery date of 8…read moreweeks and they guaranteed this delivery time SEVERAL times prior to my purchase. After 16 weeks I received my first shipment of windows, and I'm still missing 4 windows at 20 weeks later, without any specific delivery date on the missing items. I have a massive pile of siding in the front lawn because we cannot finish the home, warped plywood floors, and molded drywall in my new construction because we cannot keep the rain out of the home, but hey at least they made the sale. At this point I'm going to try to get out of the remainder of the contract so I can try to order similar looking windows through another vendor. Make sure you get a delivery time in your contract - but you can guarantee they won't put it in writing. nightmare..