Wow this was a great experience and definitely glad I gave the salon a second chance. This time I…read morewas greeted again by a smiling face and offered a snack or beverage and told my stylist would be with me shortly and I could have a seat while I waited if I liked. Haley I believe and had a wonderful shampoo and conditioner followed by a great looking haircut that we discussed and agreed on. I have a follow up in 6 weeks for a trim

I had a wonderful experience here! My stylist was Kari. She is incredibly knowledgeable and…read moreexperienced--she guided me to the exact right products for my hair type. I absolutely love my new haircut and style. Highly recommend this place and her!!

My first time at this salon, I saw Katie Borges and she was amazing! The salon was also great…read more Everyone was very friendly. I have had bad experiences with hair salons in the past but this exceeded by expectations. Worth the price!

Amazing!!! Metropolis is the BEST- from the minute you walk in the door you will experience the…read moremost delightful people who will take every step necessary to make your experience perfect!! Shay Wallace is a master stylist!!

First time guest! Delightful experience…read more Incredible, mind blowing massage paired with an luxurious facial. Wow was I impressed. Columbia does not have many noteworthy spa locations so my fingers and toes were crossed for OCCO and they did not disappoint. All the staff I interacted with was really lovely. I had a less than 10 minute wait time for my services and the teams hand walked me between professional which was really lovely. They even carried my stuff, just that golden touch! I went on a Monday night, during the time of Covid. Highly recommend. Fantastic service and zero wait time. Both massage therapist and cosmetologist were not talkative and I was actually able to relax. Lovely little waiting room with treats and drinks. It was winter but it looks like they are mindful and provided lots of seasonal items as well. The pedicure/manicure area also looked lovely, even though I did not use this service. I would come back for it though. They have a card on file and it makes it so much easier at check out when all you want to do is relax and not have to dig in your purse. The only thing better would be if they would let you pay first before the service so you could just float out the front door. It really was a great time and I am a spa snob. I was just so thankful to have found this place. I'll be back, OCCO!

I would NOT recommend anyone go to this establishment…read more This was one of the most frustrating and disappointing experiences I have ever had as a paying customer. I booked a 60-minute massage and was required to pay 50% of the cost upfront to secure my appointment. My appointment was scheduled for 3:45 PM, and I arrived at 3:40 PM -- FIVE MINUTES EARLY. I have proof of my arrival time. Despite arriving early, I stood at an empty front desk for approximately 5 minutes before anyone even acknowledged me. When someone finally came out, I was actually asked if I had told them I was going to be late. I was there before my appointment time. My massage did not begin until approximately 4:10 PM, meaning the appointment started roughly 25 minutes late. The massage ended promptly at 4:45 PM, and I have proof of the time I left. Based on those times, I received only approximately 35 minutes of massage time for a service I booked and paid for as a full 60-minute massage. To be very clear: I was not late. I arrived early. I did not cause this delay. Yet I was the one who lost a significant portion of the service I paid for. And unfortunately, this wasn't even the first warning. One of my girlfriends had previously gone here and specifically told me to watch the clock because she booked a 90-minute massage and only received approximately 55 minutes. I now understand exactly what she was talking about. I booked this massage because I was already in pain, and after waiting for my appointment to begin, I received significantly less than the 60 minutes I paid for and walked out STILL HURTING. I find this completely unacceptable. If you're going to require customers to pay 50% upfront, then you should have enough respect for those customers to actually provide the service they paid for. Your scheduling issues should not become the customer's loss of time and money. And before anyone tries to dispute my timeline, I have documentation showing that I arrived at 3:40 PM and documentation showing that I left at 4:45 PM. I will be submitting that proof along with this review. I cannot prove the exact moment the massage began, but I can say that it did not begin until approximately 4:10 PM, and the massage ended promptly at 4:45 PM. This was not what I paid for. I left feeling ripped off, disregarded, and still in pain. Customers should not have to arrive early, wait for an establishment to get their appointment started, and then lose a substantial amount of the service they paid for. I would absolutely NOT recommend this establishment to anyone. If you decide to go anyway, watch the clock and document everything.

Just spoke to Zach/Zac/Zack (unsure of how to spell his name) but he was so unbelievably kind on…read morethe phone when talking about the possibility of an appointment! I'm DEFINITELY going to head in first opportunity I get. If this is the kindness I get on the phone, can't wait to be in the store.

A gift given by my daughter and a gift in itself. What a spa experience I had here. First time…read moredoing a massage and loved it! I was greeted at the front by professional and friendly staff. Shown the way to the changing room and where I could wait after. I was so comfortable changing into my robe and placing my belongings in one of the lockers. I proceeded to wait and have some tea. I was called by my massage therapist a bit later. I had a 60 minute massage and loved it. So relaxing and peaceful. The lights the smells the quietness of the space. Afterwords I did a body shower changed and enjoyed another tea before leaving. Wow! Just amazing. The ambiance of the whole place what can I say! I truly recommend this place and hope to come back sooner than later. Thank you.

Great hair salon. First time here and Jessica was AMAZING. Just make sure you bring cash to tip…read morebecause they do not accept it on credit cards. Will be coming here forever. Excellent customer service! Thank you

Nikita gave me the worst hair cut I've had overall in years and hands down the worst ever for…read moresomeone who is supposed to understand curls. She did nothing to cut to my curl pattern at all and scoffed when I asked her to use thinning shears behind my ears. When it was dry and still WAY too bulky, she just started whacking away with scissors. I didn't complain at the time because I know that sometimes a curly cut needs time to settle, but it's just gone from bad to worse and she cut it too short to even get it fixed so I'm stuck.

I couldn't get in with Louise or Angie... so I decided to…read morelet Dani cut my hair. I'm really a chicken to try new cuts I went in wanting an undercut. Still with a bob. (Look up Chloe brown on YouTube.) Dani took her time and explained everything she did. Making sure I felt comfortable. The end result was awesome! I loved it. So it feels really good to know I know have three ladies at SHear indulgence who I know I can trust. If you're looking for a salon. THIS IS YOUR GO TO!!!! Give it a chance. You will not be disappointed

Beware! Lacks customer service, my first and only time there wasn't a friendly welcoming…read moreenvironment. I noticed when I got home that ear had been nicked, she was very rough. I will never return. The cut is odd I'm finding different length pieces - not from layers.

I had an awesome first visit with Ashley. I was nervous about highlighting my hair due to a past…read moreway too blonde experience at another hair salon a few years back. Ashley listened to me and gave me a cut and color that I absolutely adore. She also gave me tips on how to strengthen my hair and recommended products that will work well with my thin hair. She even let me move my car when I realized my meter was up in the middle of the appointment! The salon is clean, trendy, and they offer you beverages. The staff is friendly and makes you feel welcome. Although my experience was great, the final price was a bit of a shock to me (a college student). However, a great haircut and color is hard to come by and I'm so grateful for my new look!

I hate to downgrade this place place because it is still a great salon with a great vibe, but I…read morehave to dock it a star because my stylist, Lauren, is no longer there. I did give the place a try after she left and was able to get a cut from the owner, who was a great person and had just wrapped up a really nice cut on the customer before me. Unfortunately, his approach doesn't quite work for my wash-and-go curly hair (I add some product, but am too low maintenance/sleep in too much in the morning to have time and energy to do anything more). I really enjoyed the experience and like their new location off Main St, but I will probably try to find a new place that can accomodate me and my curls a bit better.

Great service, everyone here is so welcoming! I'm here just visiting but I would definitely come…read moreback again if need be Ask for Jaynes!

I go and see Brittany Miller to do my hair she is professional and easy to talk to does a great job…read moreevery time

Moving from my long time stylist in Colorado to South Carolina I was nervous about finding a new…read moresalon to take care of me & my teen daughter. I was fortunate to not only find a hair stylist but also an aesthetician (who provided sugar waxing services). This salon is the epitome of luxury, pampered, high quality services & products! Call a head of time, they are in high demand!!

I am new to Columbia and went to Ashley's Alley per the recommendation of a co-worker. I saw Keri,…read moreand I'm so glad that I did. She took my seriously outdated hairstyle (if you could even call it that) and updated it with a fabulous new look. She asked questions and listened to my answers, but also used her professional knowledge and talent to make my hair look better than I thought possible. She also told me how she was styling it so that I can recreate the look at home. For once, I feel like I have a cute hairstyle that I can maintain until my next appointment! The salon itself is beautiful. I was a little confused when I walked in and there was no receptionist. However, after watching people come in and out for a few minutes, I decided that the lack of a receptionist really worked well there. It felt more like clients were walking into someone's living room rather than a hair salon. The artwork was gorgeous, if you're into that sort of thing, and the location is perfect for anyone who lives or works in Columbia. Overall, a very pleasant experience.

Cline's Salone is AMAZING. Everyone is welcoming, friendly and professional. Tammy listened to what…read moreI wanted and the results were better than expected. The salon is clean, relaxing and the entire experience is top tier! I couldn't be happier w/ my new cut :)

Since Taylor moved to Greenville, I now see Janet & she's great! She knows what she's doing and is…read morefriendly and easy to talk to. She takes her time and makes what you want come to fruition. The checkin process is always pleasant and welcoming and I couldn't be happier with Cline's as my go to salon.