Dont DO IT!! These people are so unprofessional. This was my daughters dream venue and despite the early warning signs we kept the wedding at this place. When my children 1st booked, after taking the money their representative Iris called and asked could we cancel or change our date because she realized she double booked for our wedding date. Who knew that would be the beginning of the venue being the biggest stress factor in planning the wedding. My kids dealt with 1 person (Iris the entire time) , they made all of the payments, paid for additional time to have the venue all day for decor and everything. All along the way they nickled and dimed them so bad but the week of the wedding "THEY SHOWED OUT." Iris was out sick and Bessa came on the scene, she was unfamiliar with many of the promises made by Iris, she was cold, nasty and was happily unwilling to accommodate us. During the week of the wedding Bessa, gave our planner the run around, wanted to provide linens of their choice vs what was agreed upon, demanded a $1500 security deposit that Iris never mentioned, and demanded that it be paid in person instead of over the phone considering that they inconvenienced us so much already. Many of the demands being made also came threats to cancel the event THE WEEK OF THE WEDDING. I was so hurt to hear that they were giving my kids such a hard time after they paid so much money to have the wedding there so I joined the last minute call they scheduled and it was evident that the money being paid was welcome but we weren't. On the wedding day, they stated everything in the full kitchen was plugged in. It indeed was not a full kitchen, they have a warmer not an oven and it wasnt plugged in which caused all of the guests to be served late 9 pm to be exact because they had a hard time heating the food. They promised a bathroom attendant, there was no bathroom attendant present, the bathroom was smelly and the only paper towels they had was a giant toilet paper roll tossed on the counter. There was a miscellaneous woman present just walking around looking at people, sitting behind the DJ booth and everything. We could feel that we weren't welcome. When my daughter who i 5ft threw the bouquet it got caught in tapped the chandelier before falling behind her for her friends to catch...well the next day they called and said they would not return the security deposit because of the chandelier. I cant imagine how many people they rip off by stealing security deposits from the bride tossing the bouquets and tapping that low hanging chandelier. My kids told them they were near by and wanted to see the damages they were claiming, they said they could come but when they got there they refused to let them in the gate, told them through the microphone outside that they would send photos of the damage and that they had to make an appointment. Zooming in on photos from the rest of the night that chandelier is in tact and they definitely stole the security deposit. My kids went on their honeymoon and they still haven't sent images of the so called damages and never did return the security deposit. I really do not believe that they treat all of their customers this way it genuinely feels like they just treat their black customers any kind of way. If i could give them zero stars I would. Dont get drawn into it being pretty, its beautiful but spend your money where you will be treated with care and respect. read more