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    The Ross Center

    2.0 (4 reviews)
    Closed • Closed

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    2 years ago

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    Jenna Duffy, MSW, LCSW - Jenna Duffy, MSW, LCSW

    Jenna Duffy, MSW, LCSW

    4.4(5 reviews)
    2.0 mi

    I attended sessions with Jenna for about 4 years during a really tough time in my life and we…read moreclicked automatically. I wanted someone who would be upfront with me, challenge me to be better and to really care. She did that for me. Whenever I thought I was good to move on she was understanding. Very great in what she does and i am very grateful for her!

    I decided to get a therapist for my daughter who has been dealing with a lot. Ms. Duffy was…read morerecommended, and I liked what I read when I researched her, so I reached out to schedule an appointment. In the beginning, we were going every week, but my daughter was not engaging, so Ms. Duffy recommended to change it to once a month so my daughter would not hate therapy when she got older. It made sense because therapy doesn't work unless the person seeking therapy is open and willing to accept the help. We went once a month until Ms. Duffy said every two months. I thought that was a gap but agreed. In March, Ms. Duffy emails me to ask what time we had decided to meet. I am someone who lives by my calendar. I gave her the time that she had told us, and she responded thanks. A lot has been going on, so I was happy that my daughter was going to her therapy session. A couple of weeks prior, I had sent Ms. Duffy an email with updates and some recommendations. She did respond, and not once mentioned anything wrong with the upcoming therapy session. The day comes, and I found it weird how many people were in the waiting room. Well, seems Ms. Duffy had double booked us. On top of that, she nonchalantly (this is a nice way of saying that she had this "I don't give a damn" attitude) says that I canceled the appointment. I said that never occurred. She responds, "Well I don't have you all down anymore." Everywhere I have called has a 3-6 month waiting list, so this was something that was really needed. My daughter was disappointed, and I was trying to keep my calm. A therapist behaving this way. I wrote her this email, and I hope that she never does this to anyone again: It seems you took it upon yourself to cancel the appointment or you made a mistake with scheduling. You emailed me in March to ask what date and time we were meeting, and I responded. What is frustrating is the nonchalant attitude you had about the mishap. You have a more important job than I do being that you are dealing with human lives. I deal with computers that are not as important and if I would have done what you did with a client, I would have been fired. More and more I am losing faith in therapists, and you just added to that. I really hope that next time, when you make a scheduling mistake, you do not assume, and make sure to follow up instead of just deciding upon yourself to cancel a therapy appointment that is needed We really were looking forward to the session. Here is an article that might help you: http://drkkolmes.com/2009/08/10/when-therapists-make-mistakes/

    The Ross Center - psychiatrists - Updated October 2026

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