The establishment known as "The Rock" in Chase City Virginia has absolutely hit ROCK BOTTOM. The address is 215 E. 5th Street Chase City Va 23924.
Not going out often I decided to go out and enjoy what I thought was going to be a fried hot wing night but the night ended in the fryer.
I placed my order at 8:35pm. I specifically asked the young lady at the counter if their fryers were still on and still serving fried wings for $.99. She assured me that they were still cooking wings and taking orders. I noticed there was no one in the building except for myself and staff. Thats when the real joke started.
Instead of doing her job, like managing her staff, making sure the restaurant was clean, making sure that everything was in working order the owner/manager decided to sit down with her friend in front of myself, a paying customer, to eat, stuffing her face with chicken wings.
Mind you I placed my order at 8:35pm but instead of preparing food for a paying customer first, the staff decided to put their own orders in ahead of mine. I sat and watched staff and the owner eating while I waited till 9:50pm for my order.
I was so upset because as I'm watching the owner and her employees eat, I'm also watching a roach run on their dirty floors that looked like they hadn't been cleaned since the day they opened. I sat there steaming while the owner sat and gossiped about other customers' and staff's personal business in very negative ways. She and her manager on duty talked about ways to get more customers by placing "fake Facebook events" so when the customers came in asking about the event, she would say, "It was posted as a mistake for a future event". And she said all of this RIGHT IN FRONT OF ME!..
9:45pm rolls around so I asked about my order. I was told they got a lot of phone orders yet their phone never rang and no one came in to pick anything up except staff. After waiting all week for these "famous wings" I was furious that staff was done eating yet my food was just coming out.
At that point I had had enough and decided to confront the owner asking why the chicken was so dry and why the skin was beyond overcooked. I asked her if they double dipped the wings and she admitted they did. She also claims it takes "30 minutes or longer to fry small chicken wings". As I own one of the largest restaurants in the state of Florida, I know that is definitely not the case. Also as an owner of a restaurant, if a customer waits over an hour for a handful of chicken wings, that dinner should be comped with a very sincere apology, WITHOUT THE CUSTOMER HAVING TO ASK. The owner of this place only said sorry when I asked her for more than the measly 10% discount. She wouldn't take responsibility or accountability for her lack of leadership, for her lack of cleanliness, or her lack of honesty. She was clearly more interested in stuffing her face and talking badly about other people that frequent her establishment, than taking care of the one customer that sat and waited for over an hour. What her tiny brain is lacking in that big tortoise head of hers is a clear understanding of how a business should be run. A business cannot operate without customers, so after you burn a few customers, word spreads quickly, especially when that customer records the entire conversation. if you're a loyal / local customer, assume that you are being talked about behind your back 100%.
I forgot to mention, and I have this on a recording too, of the owner complaining about people calling the police on the establishment because they were open and serving alcohol past serving hours and that they've had many complaints about that type of behavior which is completely unprofessional.
For a $30 meal, she should have refunded me at least for the wings. The 10% discount was more insulting than no discount at all, insinuating i'm that cheaply appeased. The owner of "The Rock" has put herself between a rock and a hard place so to speak. I plan on posting quite a few reviews on all my social media accounts that exceed 1 million followers to let the world know to avoid this place. I have a lot of phone calls to make tomorrow to several different agencies. They will absolutely love to hear the tape I recorded not to mention my encounter with the owner and all her lame excuses. Bottom line is that this place did not deserve one red cent I ended up paying them (when order was placed) since they wouldn't make any money otherwise. read more