The staff is superb. The massage was one of the most most relaxing ever..and the facial. HEAVEN.. They also offer yoga on the lawn overlooking the surfers below. It is truly a chic beach getaway. read more

I discovered the spa today when I scheduled an appointment with Dorothy. She is such an amazing massage therapist! The experience was incredible from walking in and putting my bag in a specific locker to my phenomenal massage and then enjoying the amenities. It's the ultimate zen experience I think it's fairly reasonably priced and it's so worth it. The staff is extremely well trained like a fine tuned machine. A+ experience. read more

My wife and I enjoyed one night earlier this week. The stay was a gift from Our daughter and we totally enjoyed ourselves. The staff were very friendly and helpful. The room was amazing. The landscaping and amazing views were gorgeous. We celebrated our 46th wedding anniversary and my wife's birthday. So spoons so blessed. read more

See all

Service was good. Environment was good. Nice clean place. Service was Awsome. Pretty cooo place

I wish I could leave zero stars. Absolutely terrible, mortifying experience. We were meant to have 12:15 spa reservations for our anniversary couples massage. The front desk told us we're good to go with our reservations. The morning of our massage we get a phone call from the spa that the 12:15 reservations were not "solidified" and the only time available is 3:45 when we're supposed to check out at 4. We get a call from the spa manager CAROL. This is where the mortifying, humiliating and degrading part comes in. Not only were we not given what was promised and we were not accommodated in ANY way but on top of that CAROL called us with the most aggressive tone, telling us that she's just calling to call back and not to do anything for us or to provide us with service/ accommodations. She was rude and hung up the phone on us. The ritz had gone down. Save yourself the money and headache and go to the montage or one of the many other surrounding resorts that actually live up to their name and provide you with the top notch service you deserve for the money you're paying. Too bad - we will never come back here again. Carol should not be allowed to talk to any human, she's the worst employee I've encountered at a hotel. read more

10/10 experience. I'm pretty surprised by the bad reviews! I've been to a lot of spas and this was one of the better ones. Staff is very friendly and professional. I had the most amazing custom massage and the therapist took her time understanding what I wanted. I also had a facial and my skin glowed for days afterward. Yes, the facilities are smaller than what you would see in Vegas, etc. but I felt they did a good job with pacing out the appointments so they weren't overcrowded. Everything was clean. I'd be back. read more

I went to The Ritz-Carlton Spa, Laguna Niguel for a manicure and pedicure. I knew going in that I would be paying more for this service. I expected, for the price, to get a top quality manicure and pedicure. I paid over $150 (not including the tip) for a simple manicure/pedicure. The nail technician was terrible. I have received a superior manicure/pedicure at the local nail salon for less then half this cost. You would think that the The Ritz-Carlton Spa would want to have the best, most qualified personnel to take care of their clients. Evidently they do not. Do not go to The Ritz-Carlton Spa, Laguna Niguel for a manicure/pedicure. read more

I came to treat myself to a birthday spa experience. I've always ever gone to regular massage places, and decided I wanted a more luxury experience. I got the California Dreamin hour long massage with heather and she was literally amazing, 10 minutes into massage it was already one of the best massages I ever had. She asked all the right questions and just knew what she was doing. I felt very cared for, afterwards I hung around the lounge, sauna and steam room, ate some fruit and nuts, took a nice steamy shower, and left feeling amazing. To top it off Olivia made my birthday extra special by making skincare and restaurant recommendations and gave me a small birthday gift from the resort which really was the cherry on top for me. Yes it was expensive, but it was worth every penny for me. I really needed to feel cared for and your team did that today thank you read more

The Ritz-Carlton - Day Spas Near Me - Dana Point, California

Nice facial BUT there is nothing else in the spa available other than a small sauna. Six chairs in the ladies lounge and that's it other than a shower. Hmmm. Wouldn't call this a spa at all. No whirlpool or resting rooms to read. Bring your own magazine too. Very disappointing. read more

The Ritz-Carlton - This is it if you want to spend time at the spa. Yep 6 chairs in a basic room - Day Spas Near Me - Dana Point, California

Nice spa with great personalized service. We got a massage and it was professional and made us feel wonderful! The spa was small as there is only one vanity spot and b one hairdryer. Lacks some additional amenities. The sauna and steam room were well kept. Jacuzzi is outside. read more

The Ritz-Carlton - Day Spas Near Me - Dana Point, California

See all

My experience was less than impressive! The spa is small and outdated. The sauna is small, located near the toilets when flushed are very loud. The lounge area is also very small and not very inviting. If you're not a guest of the hotel then you don't get access to the pool area, which in contrast is very large and beautiful. This spa needs a total renovation! The massage was average but it was a birthday gift. read more

Went to have a relaxing massage as a birthday gift from my daughter. The massage was great . 5 stars. I had planned on relaxing afterwards in a quiet steam and sauna. This never happened. There were 2 other patrons who had their own very loud hairdryers going for the entire 45 minutes as I was was trying to have my peace. The dryers could not be unheard. I should have mentioned on leaving, but, everyone was so very nice. Not sure how they could remedy this happening. read more

Yes the location is great, beautiful views and friendly people. But, I don't know what's happening with this hotel, went there for lunch with a friend at their poolside restaurant, we could not get any service, had to ask 3 times is there was a waitress for this table? and then we were overcharged. When we were done eating we sat with dirty dishes in front of us for over 20minutes. Service was so slow it was ridiculous. It was a Monday at 2pm, not a real busy time, they'd better start training these college kids a little better. My margarita was $15.75, which didn't surprise me since it's a resort but it came in a pretty small glass. After lunch we went to sit on a lounge chair but all of the empty ones had dirty towels on them that had not been picked up. We went to the restroom and the trashcan was overflowing with trash, sickening. I'm not a picky person but if were paying top dollars I think the service should be way better and they should keep the place clean. Also, there was a little girl with a dog sitting on the edge of the pool and she was dunking him in the water, a lot of people are allergic to dog hairs. I just had lunch so I can't rate the rooms, again, it is worth walking through for the amazing views, just don't eat there, at least for lunch. read more

Beautiful hotel, incredible views and lovely spa. Only downside is the very small space in changing (locker area) and offering of a single vanity. read more

The service was great. But, what bothers me is the deceptive pricing. The therapist asks if you want certain oil, but, she doesn't say that it costs extra. In all the other spas, I have never been charged extra for the oil. So, this time, it cost me an extra $70 for me and my daughter. I realize that if you go to the Ritz Carlton, cost should not matter and that may be true for many people. I wanted to treat my daughter for the day and I thought this would be a special treat. read more

Really disappointing. My husband and I came for a one night stay to celebrate our anniversary. The morning we were leaving the hotel, we had a couples massage booked. Our messages were at 9:30AM, so we checked in at 9AM. We got changed into our robes and were waiting in the lounge. We got notified at 9:15 that they could only do one massage because one of the employees was not going to make it in. They did offer to do one massage and the other person could have a facial, both at 9:30. We said ok. At 9:30 they came back and said they were mistaken, they couldn't do the facial till 10:45. We explained earlier that we had an appointment at one out of town, so we couldn't push our appointments back. So we had to decline. After we got dressed, they said they could do a facial instead at 10:15. At this point we were already dressed and we're getting frustrated and we're going to be on a time crunch, so we declined. The experience was super disappointing. If they had cancelled at a decent time, we could have slept in or enjoyed breakfast at one of the restaurants. Since we THOUGHT we were going to have our massages, we just grabbed a quick bite beforehand. We really wanted to do the couples massage because we we're celebrating our anniversary and it's also difficult to get a night out since we have three small children. read more

Collin & Erin made the trip great! Thank you read more

The Ritz-Carlton - Day Spas Near Me - Dana Point, California

This spa is definitely lacking. Very small space and doesn't give a super relaxing feeling. There is only one vanity area so If multiple ladies are trying to get ready after enjoying their time at the spa.. they have to wait. Steam room & sauna were also both very small. No indoor jacuzzi available, guests have to exit the spa and go outside to the pool jacuzzi. Also, staff constantly remind you that they close at 5pm, which in my opinion is very unprofessional to do + the spa should at least be open a bit later as typically guests are on vacation and may want to relax/unwind at the spa at a time that is closer to bedtime. 2 stars for being a clean facility! read more

Nathalie the guest relations coordinator was extremely helpful in booking a motherhood massage for my wife on our babymoon at their spa. Upon arrival we were warmly welcomed and given a tour of the spa, along wirh their amenities. My wife mentioned her masseuse Debra was amazing! I was extremely impressed with the level of attentiveness and customer service Mike gave. He always went out of his way to ensure other guests and I were taken care, along with anticipating our needs. At the end of our visit we were truly appreciative of the parting gift and personalized card, welcoming our soon to be baby. I can't say enough about this spa and our stay here to the Ritz! read more

Excellent customer service and they have hot teas and fresh fruit and a nutty snack mix while you are in the lounge. The Sauna is wonderful and they have a great fitness center that looks out over the ocean.. Well worth the extra cost instead of your other cheaper massage chains. Highly recommended! read more

I have been to the spa a few times now and every time I am there I say I should come back more often. The spa is lovely. I have only had massages here and they have been absolutely wonderful. The hotel itself is in a great location overlooking the ocean, so when you are done with your treatments you can enjoy the beautiful view. It is a bit pricey, but it is the Ritz Carlton and it is worth every penny. read more

Had a 1 hour massage here during our stay. It's more expensive compared to places like massage envy etc, however the massage was better and the use of the spa makes it worthwhile. I would recommend. read more

This is a beautiful resort. You can see and experience the attention to detail every where ! What a special place to celebrate a birthday. Every person we interacted with provided outstanding service and attention. Even though it was bad weather, the views were still breathtaking and the room was truly luxurious. Loved all the meals , outstanding food and excellent service. This resort is what the Ritz trademark is all about !! read more

The ritz should get a new basketball ball court the rim is so jacked up and it's tilting and it's not even a basketball court they used the same court as tennis read more

My friend and I just went for a girls get away. This was our second time. The first time was wonderful but our masseuses were both chatty. This time was perfect! We had Cristian and Bridget and could not have been more relaxed and received the perfect touch on our treatments! Highly recommended. The only thing I'd do differently is try to go when it isn't very crowded so that your before and after time feel a bit more drawn out! Can't wait for the next one! read more

My facial was ok, but I was rushed to get up and out when she finished. Most of the time at resort spas they let you relax a few minutes and then you can collect your things. Was her name Coco? I can't remember. read more

We recently moved to Dana Point and thought why not check out the closest spa to us? So I called and asked if there was any availability for 3, 60 minute facials. The really nice lady who answered said she had 1 60 minute facial and 2 30 minute facials available. I said great no problem we will take it, but is it ok if we hang out at the pool and grab a bite to eat for an hour before. She said typically you would have to have 3 60 minute services booked but since we did not have availability no problem. We arrive at the Ritz and go to check into the spa as advised prior to heading to the pool. The gentleman who first greeted us couldn't find all 3 reservations and seemed extremely confused. He went to the back and got the spa manager, Stela Tasu to come out and assist him finding our appointments in the computer. At this point there were a few other customers waiting to be assisted in the lobby. Immediately Stela was annoyed to be looking up our reservations. She looked at my brother Arshene and his girlfriend and asked repeatedly which one was Arshene? Clearly being my brother is a guy I introduced her to each of them and she seemed extremely irritated the other customers in the lobby noticed her rude demeanor. After realizing our appointments were about an hour away, I mentioned to her we would be going over to the pool to wait. She said NO that is against our policy, you do not have 3, 60 minute appointments. At this point the other customers began to stare. I kindly explained to her the lady on the phone said it would be ok and she replied well its not and proceeded to recite the policy and how busy the pool is during the summer and it is ONLY for hotel guests unless we have 3, 60 minute treatments. At this point she was berating us in front of everyone. And although it was embarrassing I politely said we can not control was approved prior to us booking and please allow us to go to the pool for an hour. Her response, "Fine." At this point the customer next to us looked embarrassed for us. And although our treatments were amazing, especially mine by Sherri we could not shake how demeaning Stela Tasu was to us. Our treatments were over $600.00, we spent $100.00 grabbing a bite at the pool, and another $100.00 upstairs grabbing apps afterwards. I would imagine being local we would be considered to be a valuable customer. I am shocked and disappointed Stela felt it was ok to treat us so unprofessionally. read more