Wonderful staff, beautiful grounds and units, and perfect location across the street from a…read moreshopping center! :)

First, I do want to say that I appreciate management ultimately working with us and following…read morethrough with our lease termination. We're happy with how everything worked out in the end, and I genuinely appreciate that they were willing to work with us. That said, I still wanted to leave a review because I think it's important for future tenants to know about our experience, especially since our former unit, 363, will soon be available. The apartment itself is very nice, but unfortunately, the issues we experienced during our stay ultimately led us to decide to break our lease. When we moved in, the apartment was given to us extremely dirty and required a lot of cleaning before we could really settle in. A cleaning company was eventually sent out, which we appreciated, but our frustration was that we had to bring the condition of the apartment to management's attention in the first place. Given the condition the apartment was in when we received the keys, it honestly did not seem like the unit had been properly walked through or inspected before our move-in. We also dealt with several maintenance issues throughout our stay. Management was upfront with us about being short-staffed, which I completely understood. My biggest frustration wasn't necessarily the staffing. It was the lack of communication and follow-through. There were times maintenance was scheduled and no one showed up, and we often had to reach out ourselves for updates. We also repeatedly had weed smoke coming into our apartment from a neighboring unit's balcony, even though this is a smoke-free community and smoking is not permitted on the property or on balconies. Management eventually told us they had figured out where it was coming from and dealt with it, but unfortunately, we continued smelling it afterward. By that point, we had already broken our lease and were in the process of moving, so we decided not to keep bringing it up since it felt like we were constantly nagging management at this point. Toward the end of our stay, we also noticed some slight leaking from the A/C. We didn't pursue the issue further since we were already moving out, but neighbors in our building told us that A/C leaking was a recurring issue, which is definitely something I would ask about before signing. Overall, I would encourage anyone considering renting here to look beyond the appearance of the apartment and ask questions about maintenance, communication, smoking enforcement, and any history of A/C or water issues. Just because the apartment is nice doesn't necessarily mean everything else about the living experience will be. These are things I wish we had known before signing. Again, I do appreciate management, specifically Rachelle, for working with us during our lease termination. We left with no hard feelings and really just want to give others a heads up about our experience.

I have viewed every type of appartment here and they are all gorgeous. Their website has a really…read moreawesome 3-D viewing tour you should check out. They did a really good job with it. The bedrooms have really nice plush carpeting, but the hallways and kitchens are mostly hardwood. They all have a humongous stacked washer dryer. The appliances are just so so but all in all this place is pretty nice. I have to mention a standout employee at the office, Donna. She is exceptional at what she does.

I moved in last month. Everyone from the managers to the maintenance crew has been wonderful. If I…read moreneed some things fixed they're on it immediately. All of my neighbors are nice, many offered to help me while moving. The neighborhood feels very safe and the grounds are tidy. I love it here and hope to stay for a long time.

Overall, an average experience. With how nice the facilities are, I had hoped that the management…read morewould match. However, selective enforcement of lease terms has made it clear to me that you can really do whatever you want without fear of repercussions, thereby allowing behaviors prohibited in the lease. One example of this is large commercial vehicles parked on property, even when the lease clearly states that you are not to park commercial vehicles on property. However, the property management has decided that if the vehicle is your "primary vehicle" you're exempt from this term! So good news, if you want to live here but are concerned with your commercial, don't fret! Management will turn a blind eye. Further, while a non-smoking complex on paper, I have encountered multiple residents smoking on-property, be it cigarettes or something else. In fact, on more that one occasion I have caught someone "hotboxing" their car in the spaces near mine. And when I've called security, by the time they arrive the smoker is gone and there's nothing they can do. I have no complaints on the apartment. It's nice (though you are certainly paying for the elevated nature) and I feel safe enough. I am just disappointed in the way management refuses to enforce their own lease terms, thereby lowering my quality of life while residing here.

After living here for several months now, I will update this review to say simply that the grounds…read moreare beautiful, Kevin and Luis do a great job, and it's generally a peaceful place to live, unless you have to deal with Becca or Maurace for anything at all. Apparently those two think unlawful entry is a way to conduct business around here - captured by my ring camera - and when I told her she did not have permission to enter my home, she kicked me out of the office. I would absolutely not recommend anyone move here.

This has been a great apartment complex to live in. The Manager, Jenna, is wonderful to work with…read more I personally have experience with her, Jenna's patience, kindness and professionalism is truly appreciated. The apartments are nice, maintenance staff are respectful and responsive. I've also had good experience with the leasing consultants. Thank you Jenna and the Mountain Shadows staff.

Our personal experience from that housing facility was awful. We lived there for 3(three) years…read more The manager, Jenna, is only good for public relations, she doesn't know how to do her job properly, and this is one of the reasons that the apartments are "overpriced huts". All the times that we had some problems, she confirmed that they would fix the problems, but in reality, they did not have done proper repairs and maintenance for the simple reason that they did not care. They are there only to collect the rent fees. The maintenance staff is quick to come "to fix any problem" but in reality, they put "band aids" so there is accumulation and increase of the problems. The apartment that we lived in, had signs of mold and silverfish, and any time that we mentioned this problem to maintenance personnel and more specifically to Jorge he said to us to clean the walls with cleaning solutions against the mold, and to throw away the silverfish from the light of the ceiling. If this is not ridiculous, disrespectful and unprofessional, the neglect of maintenance of the building is for sure. The result was two times, the dirty water from the washing machines from the apartments vertically above us to run and to fill in our apartment from the washing machine drain pipe. Water filled the floor and of course these things happened after hours, we had to wait for maintenance to arrive to do something to fix it. Meanwhile our home became flooded with dirty water. In addition, there was mold in many parts of the apartment that we were trying to clean. Both me and my wife are asthmatic, we mentioned this problem to manager Jenna, but "fall on deaf ears". The bathroom was another issue, constantly problems with the sink and the toilet. We were lucky compared to some other neighbors who had sewer back up in their apartment. As regards the external broad area of the housing community, every night there were visits of transients, dealers, and "dumpster-divers", In simple words, it is an overpriced dumpster. Stay far away and save your money.

I really want to give Kiyomi a big THANK YOU! From the…read moremoment I walked into the office she's been such a HUGE help! I am a very picky detailed person. I took two tours one myself and the other with my husband. She was so helpful and tired to give us everything we wanted in the apartment. I constantly emailed her with questions and she always replied quickly. Very great to work with! I also had a great experience with Ashley, she was quick, friendly, and super nice to work with. again having soooo many questions and constantly changing our mind about things they were always happy to help! It was such an easy process!

Just overall the place has gone downhill since we moved in 4 years ago. Laundry facilities if…read moremachines worked, was old and always dirty. Tenants were slobs leaving clothes everywhere. They say they were a no smoking place, but in the last 6 months you can see cigarette butts everywhere. Clearly rules meant nothing. The "onsite" security I saw 1 time in for years. The new landscaping they put in was horribly done. The staff in the office seemed clueless all the time. Or too busy to get off their personal cell phone calls. However the maintenance guys were all great & helpful. The less than desirable tenants that have moved in and the recent increase in law enforcement on site making the place seem ghetto was the final thing to make us move. For the amount of money they charge, they need to do some serious updating and put in stackable washer & dryers in the units. We couldn't be happier to be out of there.

I have finally found my forever home. I say that like I just moved in. We moved in 9 years ago…read more And what a God send to be able to move in here. We have seen alot of managers come and GO. Our current management staff is steller. No more band-aid on repairs to break again very soon. Maintainence and repairs are completed correctly or replaced. Our office staff are considerate and very informative as to any and all events that might effect our every day living. The grounds are landscaped for us all to enjoy. Take a walk and smell the roses. We love living in a peaceful enviroment. Thank you Copeland Creek/Reliant Property

Great community nice clean and quiet. I feel very safe plus I'm close to so many stores and the…read morebuses

We've been living at Americana Apartments for a little over 2 years and are very satisfied with the…read morequick response we get from the manager Alicia and Fernando who does the maintenance , whenever we need anything. They're very friendly, helpful and responsive with any questions or concerns we may have. The landscaping is well kept and the complex has been recently renovated with fresh paint and new windows/sliding doors. Overall a nice place to live.

The rent I'm paying is not comparable to other places because Americana doesn't have any of the…read moreamenities that others provide and tenants have to pay for all utilities and shared costs. This has been an issue since they started installing washer and dryers only for the new two bedroom units (most of us don't have this benefit). The rest of us will end up picking up some of that tab since the water bill is allocated equally. I've noticed a huge increase in my bill from the company they contract that bill back all costs (literally everything, including fees and trash). There's a shared laundry room where the rest of us will pay at the machines. It's inequitable. Be prepared to pay much higher costs than other places. The gym is nonexistent... it has been closed for the past two years and it's now a completely empty space used for the occasional maintenance storage.

Park Club Apts on East Cotati is another FPI Management spot. Their lease offer application was…read morechallenging & lease contract was 64+ pages at The Lenox in Rohnert Park were the units are larger along with a steeper rent. Oh well, piss & moan all you want about the Park Club management cuz it's about the same here except the SMART station is not exactly next door.

Great complex, very safe, management very nice and professional. Sadly had to relocate due to a…read morework transfer. Would highly recommend living here!

I've lived in this complex for a few years now and am incredibly thankful for the ENTIRE team that…read moreruns this property, they all work so well together to make it a great place for residents. Jazmin is so sweet and does everything in her power to help you! I'm very appreciative of everything she does!!!:) Brian is so nice, and very helpful in the case billing issues or questions come up. Pedro is such a kind soul, he will always wave/ say hi as you pass by and such a dedicated/ hard worker!! Alex has amazing work ethic and kind spirit about him, definitely does everything he can to help residents and is sure to stop and say hi! Fernando I swear is always smiling which is bound to brighten your day, and he'll go out of his way to help those around him when needed. All in all yes there was a lot of staff turnover and issues that come with inconsistent staffing, but this current team has/ does work hard to help resolve any prior issues and genuinely do their best for each resident... They are all always so sweet/ cheerful despite how busy they are all the time, it's a a lot to juggle. Thank you!:) To future Lenox tenants, when reading other reviews don't hold these folks accountable for prior managements errors/ lack of follow through... trust me when I say I have witnessed them take things for terrible to wonderful!

CHARLIE girl you were fantastic!! From start to finish. She was helpful and efficient. From showing…read moreme the apartments to answering all my questions. She went over and above to make sure I was comfortable and confident in the whole process. What to expect and different charges to expect. She's the best!! Thank you so much :)