As I right this review I am saddened because previously I loved cabinet outlet I worked with them…read moreon projects in the past , in total spent over 11k without issue, however, recently I worked with Mauricio at cabinet outlet ,
1. He did a bate a switch on my order, text me pics of my cabinets I ordered , My husband then went in person and they installed completely different cabinets.
2. He showed up late for two schedule appts we rescheduled , then his crew decided to go have lunch an show up a third time late while my husband is waiting for over an hour.
3. Instead of coming out properly measuring . He decided to cut out all my plumbing without even asking if we planed to replace or keep existing.
The cabinets measurements were off. None of my contractors could read his plans . He was never available to clarify .
4. I hired a plumber he referred , he then ask me to pay him in advance via Money gram . I did. Then his referred plumber reinstalled plumbing, immediately after it started leaking!!
Mauricio comes across kind of lazy , doesn't return phone calls . And he sounds like he's falling asleep when you talk to him.
This company overall is a great place to buy cabinets unfortunately some of the staff they have working there, are not very professional.
Hey .... Everyone makes a mistake every once in awhile, However, if you due make a mistake , own it! Correct it! And keep it moving. Don't refer people to customers that are not trust worthy . Cabinet Warehouses name and reputation is on the line , when you referred bad vendors!! Also, Measuring is very important ! If you don't bother! the look is never going to turn out right.
Anywho , hope this is helpful , my advise if you get bad service there report it to a manager And save yourself a lot if time and headache don't ask Mauricio!!! . It's a great store ! They just need to clean house.!
