Guys and gals…read more... THIS PLACE LEGITIMATELY CHANGED MY LIFE. I moved to Boston from Colorado about a year ago. It was such a challenge to find a primary care doctor and someone to talk to within the city, the transition was hard enough and I just needed help and someone to talk to. When I called Dana Farber, they got me in right away, no problem! Once in, they set you up with the most incredible nurse practitioner who will then evaluate you and set you up with your best fit for you in terms of a therapist. It is the most well-oiled machine. Lastly, shoutout to Komal for being so intentional, gracious and lovely!

If you're looking for help, with any kind of behavioral issue or mental illness, do not go to this…read moreawful disgusting place! The only reason I came here was I was following Doctor Robinson, who was a wonderful therapist and passed away. I stayed because they asked me to anyway, what a nightmare. I got Dr. Marcus who used to work at Carney Hospital. Allegedly he was let go from that place due to something I won't say, but it makes sense why all my prescriptions were confused and called in wrong each and every time. What I'd have to do is go in person because nobody backed him up and put somebody in place to help his patients. I went 2 full days without my medication, and for those who know, our medication needs to be taken, or we could end up in the hospital! Needless to say, it was all my fault not theirs. They accuse me of taking too many? Really? I don't take too many and I did have a reason that's why they were maybe gone, but nobody of her sat down with me and talk to me about my life or what was going on... I would've let them know why but talk to Marcus never knew me... He didn't know where I worked, he didn't know my name, he could care less he was in order taker, and we are the ones who get screwed in the end because we look like junkies if you go to this place you've been warned.

We went to the ER here. Definitely wrongly named. Should be called 'take all the time in the world…read moreroom'. They took 4 hours to have see my sister who was in horrible pain and give her a shot and a prescription which turned out to be useless. The doctor was decent. Everyone was else was either slow or rude. The person who checked us in was rude, our RN stood there and told us all about his ailments. Just all in all a crappy experience

The Emergency Department is the MOST INCOMPETENT bunch of fools I've ever seen. As I sit here…read morewaiting to see the doctor, every person in the corral (nurses station) appear to be doing everything but work. Unless the hospital has put the working tools on cell phones I could be wrong. We have been in the ER since 3PM yesterday and prescribed medications that I've been on for 20+ years have still not been administered. IMHO, Unless you are dead or dying, avoid this place.

This Neuro feedback was very expensive and resulted in no improvement of any aspect of my…read moredaughters brain injury. The Dr spent a lot of time testing in the beginning and showing the results of the tests but there were no plans to retest at the end if 20 sessions. The only thing that was repeated was a very subjective and unreliable survey rating aspects of her symptoms on a scale of 1-5. Dr Ross was sure that my daughters speech had improved when it was clear to all of us that it was no different or even worse that day. This was a huge waste of thousands of dollars.

This is an update to my previous review. I am about 20ish neurofeedback session in. I have found…read morethe fight/flight/freeze responses I had grown so used to lessening, which is what I had hoped for in starting the process. It took my brain a while, so be patient if you don't see instant results. Dr. Ross continues to be engaging and helpful in our discussions and check-ins. It is clear to me she cares about her clients and is passionate about the work she does (as is everyone in the office). The staff are kind and it is clear they care about each other and the clients. The office is a little hard to find if you are using the googlemaps phone app. You should look for the driveway close to the train tracks then go to the left and down. There are designated parking spots.

Please don't bring your loved ones here. Brought my elderly grandmother here during covid due to…read moreher falling and needing rehab. She looked extremely sick every time we FaceTimed her. The entire time she was there it was a hassle getting through to anyone. We were very patient and kind because we understood times were stressful for the staff my grandmother passed away due to negligence (they allowed a cut in her mouth to get infected and never provided proper care for her). On the death certificate they put that the cause of death was covid.....she had been negative for about 3 weeks prior to passing away. Please please do further research before allowing your elderly loved ones who can't speak up for themselves to come here.

Don 't bring your loved ones here ! My wife was there for a brief time and in that time they lost…read moreher $ 1700.00 upper partial denture. My inquiry as too how they planned on resolving this issue has gone unanswered. My wife fell out of a wheel chair, I wasn't notified until days later. She had blisters on her hands that they couldn't explain. Bruises on her legs and arms that were not there when she went in. Her skin was all dry and flaky. Lost her pajama bottoms as well. Basically she came out worse off than when she went in. Very poor quality of care there indeed. Extreme lack of transparency. They should be ashamed of themselves. Oh and I will get my $1700.00 for my wife's lost dentures..... My Attorney will make sure of that.

After reading about a specific therapist who is part of this group, I thought she sounded great for…read morewhat we needed, so gave a call and left a message. A week later, after not hearing from her, I gave another call. Voice mail said leave a message. After not hearing again, a few days later, I called the main number mail box, which it seems is answered by no person, but left a voice mail on the machine. So far, ~ 1 month later no call. I am left wondering if this business is for real and why they bother to post all this information about the therapists and a phone call away advertisement, when no one responds. The one star if for the potiential of something, but really there is nothing to put a star on... No service.

My therapist was nice but their admins and billing team have communication issues. They asked me to…read morepay $30 or otherwise they would cancel my appointment. No bill, no breakdown, nothing on paper. I called gave them my card, the guy is like oh I'll give this info to billing and I asked that they email the receipt for the $30 to my email on file. Guess what they did? They charged my card for $40, not $30, did not send me a receipt and now I got an email saying that my appointment has been cancelled.

The office experience was excellent they actually answer their phones rather than talking to an AI…read moreattendant. They ran my insurance for me and told me exactly what the costs would be. Testing was professional and timely with a very comprehensive report and feedback. I would highly recommend this group that has a number of excellent neuropsychologists and professional staff.

As the owner of Lexington recovery homes, I work with many clients who have needed detox as part of…read moretheir recovery journey. I recently had someone I know well here and was able to see the process up close. I was impressed my the responsiveness of everyone on the team, as well as the kind compassion displayed. Amanda, the Director, responded on weekend and evening hours when needed, and could not have been more accommodating. The technology/ process used at Coleman is very effective at helping someone launch positively into their recovery, even starting the patient on vivatrol before they go home the last day or detox. I highly recommend this center.

Colmans Institute promise me that I would be off Suboxine in 8 days. I didn't believe it. I…read morehesitate to call them for months. Finally I was at my wits end and I called them. They did actually what they said they would do. 8 days later I was completely clean. Please don't hesitate like I did. Just do it. You will not regret. If you want a change in your life. Call them asap please.

We've been using a profoundly helpful SW for couples counseling for 20 years off/on...and for…read morebetter or worse, we're still married. LOL, she sets a good example of different approaches to each partner's communication and psy. issues of compatibility/incompatibility, not as a People's Divorce Court (or stay in troubled marriage, but as a true listener and focus-er!

My son was a client of Riverside. He ran away over the summer. An alert was put out by his…read morehospital. The Riverside therapist misread it and sent me a message assuming he was found at a hospital. I immediately alert authorities. We ran around looking at all hospitals and ultimately another therapist from Boston childrens realized they misread the alert and caused unnecessary stress to a desperate mother. Fast forward to 6 months later after he is found. We're swimming in state services and overwhelmed. Signing countless releases Riverside just added to the noise. The day of my sons 1st appointment since running away 6 months ago i get a phone call from the admin saying his insurance expired. I know his masshealth is fine. I'm at work and can't talk so I thank her to end the call. I guess she wanted more of a response in the moment because she went ahead and told the panicky therapist I had cancelled services. I had recently cancelled a different bundle of services and not this therapist it was a different service. So I get another frantic phone call from the therapist asking if I'm cancelling my sons appointment she needs to be sure that the admin had said I cancelled. I've never seen a provider get involved in hiking disputes and I've never seen a billing dept relay to a provider an appointment is cancelled if the client never canceled the appointment personally. All just disorganized and passive aggressive. In any case this therapist is because the previous therapist moved away and we had to transfer. Before she left she informed me she didn't feel my son was getting much from the services and more than once suggested we end the service. So it's not like he'll be missing much. Usually people get a referral to work with Riverside we once had a therapeutic mentor that had no clue what they were doing and causing my son distress out in the community. I'd find other services I had a very sloppy experience with Riverside

Based on our experience, their business practices are unethical at best, unlawful at worst. Went…read morefor a family issue consultation and they charged our insurance the hourly rate times the people who attended the session (X4), essentially collecting more then $1000 for their hour!!! We only realized that when we started receiving multiple co-pay bills from them for the same session, under the different names of our family members who attended the session. Tried to contact them by phone, email, web form, but no response. Why they are still in business is beyond me....

Would not recommend Sameen. They seem to be highly critical of parents and made a rather poor…read morejoke/cheap shot at my husband's and my expense in front of our son when all we were trying to do was help our child. A few weeks later we met another parent who had the unpleasant experience of being condescendingly spoken to at Sameen. Only after our son left Sameen did we find out that they also criticized several decisions we made as parents in front of not only our son but also his group. This is not helpful or supportive behavior...and we paid for this. If you are looking for help we would highly recommend the ARMS program at Mass General where they are very helpful, supportive and understanding to not only the young adult in trouble but also the parents who love, care and are desperate to get help for their children.

Horrible. Anyone giving 5 stars are either employees or…read morefriends/family of owners/employees. Doctors with 1 star ratings. One doctor gave me an antidepressant for fibromyalgia. I never should have been given this poison. She had no idea about my other meds. Terrible therapists. The only good one became ill and have to stop working. I'm pretty sure it was caused by the poor ventilation system and brand new carpeting in her office. Stay away from Charles River!

When I lost my last therapist to another practice, I was dreading not only the search for a new…read moreone, but the process of starting all over again in therapy from square one. My fears were all completely misplaced by Charles River Counseling. Jen, the receptionist, is super sweet and upbeat. She is always willing to help and go the extra mile to help clients feel comfortable. I really think that how you are treated by the office staff makes a huge difference in how an office is viewed. Pamela Bourque, the therapist that I chose, is a great listener, and offers a different perspective on issues that are extremely helpful. She is open-minded to alternative lifestyles, and really seems to hear me and want to support me to help me work through my (rather complex) issues. They also offer Doctors to help with psych meds management services, which is also a big bonus for me. Overall, I am really pleased that I have found Charles River Counseling Center.