I finally see what some of the negative reviews are on about here. We took my sister-in-law and her kids here today and I'm just amazed that what is effectively an arcade with amenities like restaurants could be so clueless about children.
After checking out a few games, the kids were peckish, so we tried to go to their "quick service" food spot -- The Shed. It was closed, so our only option was the more expensive Three10. We went over there and found a number of other families waiting in line to be seated. It was here we were told that The Shed was closed because it wasn't felt they would be busy enough to warrant it being open (this was a Saturday afternoon on a smokey day in August and, remember, there were already a number of families who has unsuccessfully tried to eat there. During our time in the restaurant, TEN MORE tables of families would be seated after trying first to eat at the more affordable/faster Shed).
First, they tried to seat us at the Three10 bar... we had a 5 year old, a 4 year old and and a toddler with us. Not only was this kind of inappropriate, the seating would have made it impossible with a toddler. Then, they attempted to seat us at a large, high-top table. I pointed out that if one of the children fell, it would be a disaster, and the hostess ignored me. It took my sister-in-law having to bluntly explain that we couldn't sit there before we were offered a booth and eventually a booster seat.
Our server was absolutely new and didn't really want to be there, and it became obvious that he was ignoring our table, as we would see him making very wide berths and avoiding eye contact with us. We weren't the only people this was happening to and other families were starting to get visibly upset about first being funneled into the more expensive sit-down restaurant, (kids meals are $12 here and were not great) then receiving poor service because eventually the floor manager started making pre-emptive visits to larger tables to make sure things were alright. After waiting 20 minutes for our bill, we eventually just went to the bar to pay, but were told we'd have to wait for our server. While we were trying to just run the card and get out of there, he mentioned that the kids get free dessert... try getting out of there once the kids here that. We got the doughnuts to go, but being "gourmet" doughnuts, they took 10 minutes to package up... again, not the most kid-friendly option here. It was a shame after talking up how great The Rec Room had been on previous visits.
As for the gaming area, it would be nice if they had more high-top tables for adults to leave their empty cups, (or more staff keeping the area clean). I found myself constantly moving empty alcohol glasses from next to the joysticks and such on gaming consoles or picking them up off the ground from next to the games. There always seems to be an abundance of staff walking around, but I don't really know what they do if I'm the one cleaning and keeping the kids safe... read more