I took our dog here for grooming after a recommendation from someone. I have to say, the groomer needs to work on their customer service skills. She never smiled, didn't ask any questions about grooming (I had to offer what we were looking for), and she didn't get to know my dog before basically dragging her away. (My dog cried the whole way back. Definitely made me nervous for how she would be treated when I was gone.) Neither one of the staff members asked for proof of her rabies shot and I had to ask them if they needed that too. It's a requirement that they have it on file for all dogs receiving services. Makes me wonder if they just don't actually check. My dog looks good, so the grooming is fine. My dog's eyes have been watering since she got home though, so I don't know if they got their shampoo in them or if she was sensitive to the products they used. We haven't had this happen before and she's been going to a groomer for 4 years. We'll definitely stick with PetSmart. They are very sweet to her, actually seem excited to see her, they discuss everything with us before we leave and their customer service skills are much better. read more