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    The Pugh Group

    4.9 (50 reviews)
    Closed 8:00 am - 8:00 pm

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    Buyer's agent

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    Page 1 of 2

    Ask the Community - The Pugh Group

    Review Highlights - The Pugh Group

    In the end, you like so many of us, will find Jon not only as your realtor but your friend.

    Mentioned in 38 reviews

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    Lily Campbell - First Team Real Estate

    Lily Campbell - First Team Real Estate

    (126 reviews)

    We had an outstanding experience working with Lily and Lanh on the sale of our home…read more I am very selective in who I work with and conducted an intensive search and analysis of the market, pricing, and overall strategy before choosing a team. Based on my research, Lily and her team stood out as one of the top teams in Orange County, and that was exactly how they performed. What stood out immediately was that Lily's recommended listing price and overall approach were fully aligned with my own analysis. That gave me a high level of confidence from the start. I come from an engineering and project management background and regularly manage multi million dollar projects in my professional work, so I pay close attention to how people plan, communicate, and execute. Lily and Lanh performed strongly in all three areas. I also appreciated that Lily personally took the time to meet with me alongside Lanh and walked through the entire process clearly and directly. Given her level of experience and the volume of higher value transactions she handles, I did not expect that level of direct involvement, especially for a deal of this size. That level of attention gave me a lot of confidence throughout the process. Lanh was very responsive and hands on throughout the transaction. He handled the day to day coordination, kept everything on track, and made sure communication was always clear and timely. Lily mentioned early on that Lanh is one of the top performers on her team, and that was clearly reflected in his execution. That level of follow through made a big difference in keeping the process smooth. Throughout the transaction, they managed everything at a high level, from staging and marketing to negotiations and escrow, keeping the process organized, efficient, and under control. There was an appraisal challenge during the transaction, which is outside of anyone's control, but they handled it professionally and kept everything moving forward without creating unnecessary stress or noise. They also navigated the final negotiation very well and were able to secure a better outcome than expected without overpromising along the way. That speaks to both experience and discipline. This was my first time selling a home, although I have purchased multiple properties in the past. Even with that experience, they made the entire selling process feel smooth, well managed, and straightforward from start to finish. I have experience with multiple investments and properties, and I only work with top tier professionals. I can confidently say Lily and Lanh are among the best in Orange County right now. If you want a team that understands strategy, executes well, and can manage a deal properly from start to finish, I highly recommend them.

    Lily and her team helped us sell our family home in Fountain Valley. Our parents purchased the…read morehouse back in 1970. It was a difficult decision to sell it, but after an initial meeting with Lily and her team, we were confident that our family home was in good hands. She helped us get the house ready to sell, staged it for us, and within a few days of listing it, we had received 16 offers! She priced the home right! Once we accepted an offer, Lily helped negotiate the terms and contingencies to our satisfaction. The entire process could not have gone smoother! We are thrilled that our family home is now in the hands of a young family that we hope will make a lifetime's worth of memories like we were able to!

    Khoi Le - Torelli Realty

    Khoi Le - Torelli Realty

    (109 reviews)

    After my first conversation with Khoi, I canceled the rest of my interviews with other agents!…read more Navigating the OC market is intimidating, especially when you're starting with zero knowledge. Khoi met every "silly" question with respect and thoughtful answers. He eases the typical first-time buyer nerves by empowering you with knowledge that gives you confidence to make well informed decisions. Beyond this, I appreciated: - Honesty: Khoi cares to find a house that fits your goals and never pressured an offer. He steered me away from unideal locations and helped me "grade" listings. This helped me calibrate as I didn't know initially what is considered "good". - Personability: Khoi's natural friendliness and level of professionalism is a winning edge in an area like OC, where multiple offers are common. While structuring an offer you are comfortable with, he remains a great partner a listing agent would want to work with. - Elite Network: As someone who jokes "trust no [fish]" (but also follows this), I independently vetted his recommendations for lenders, inspectors, etc. via multiple methods. Each connection proved to be top-tier and available quickly, which made for a seamless, quick close. I've already told Khoi that he will hear from me long after closing, as I'll be poking him with more questions as I journey through this new chapter. I am very grateful for this experience and highly encourage anyone to take the leap. (PS if you are paranoid like me, and sus from too many good reviews, just have that convo! I am so glad I did.)

    if you need help in buying your new house, i recommend that you work with this agent. He's got the…read moreexpertize , knowledge and skills that will make the deal great and favorable to you.

    Heritage Coast Homes - Office building

    Heritage Coast Homes

    (30 reviews)

    Heritage Coast is absolutely exceptional! As a little context, this was our first home purchase and…read morewe knew absolutely nothing and had no idea the roller coaster we we're about to embark on! We had an opportunity to purchase and jumped on it and everything happend so fast from viewing to acceptance to closing. Heather was on it to guide us every single step of the way. She walked us through every part of the process, advocated for us when needed, helped us understand expectations and timelines, and otherwise handled everything flawlessly. We are beyond grateful for the opporuntiy to share this big life moment with her and her team and will only use Heritage Coast in the future. Highly recommended and very grateful for her expertise and tenacity to land us our dream home. Thank you again Heather!

    Highly recommended. Working with Heather and Whitney has been an A+ experience…read more Heather & Whitney at Heritage Coast Homes helped us sell our house AND purchase our new home in late 2024. Both transactions were handled with the highest level of professionalism, transparency, & honesty. They understand the local real estate market and bring strong negotiation skills to the table. Selling: Heather and Whitney went above & beyond to prepare & stage our house for sale. The professional photography was outstanding & helped our property stand out on flyers & real estate listing sites. The open houses they held generated a lot of interest from local buyers & agents. Throughout the process they kept us informed & looped in, explaining each step. We received multiple offers, our house was sold for above asking price, & we closed escrow on time. Buying: Heather & Whitney helped us buy our new home in a new neighborhood. Clear communication throughout the process, including home inspection and removal of contingencies. Overall, a very easy and seamless transaction. Heather & Whitney care about their clients. The entire process for both transactions felt very customer-first.

    The Pugh Group - realestateagents - Updated May 2026

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