We recently purchased a home in Anaheim Hills. Valerie and her staff at Torelli Realty were knowledgable, organized and available. They are pro's. We were very well represented throughout the entire process. We will be purchasing our next home from her. Highly recommend. read more

Ryan and his team were amazing! Spot on with their estimates and recommendations. Sold our property with in a week with several competing buyers. Always responds to questions and messages in a timely manor. He is the person to use when selling a property. Highly recommended! read more

This is so interesting! You were so clueless about the transaction that you don't even know that I was the person putting the money for the transaction and not the flipper. You are telling me that I was bullying a person. Get your facts right. You don't know what you are talking about. The fact is that you should be on top of your clients advising them every step of way. If you really care, you would it support or inform about any weird situation. That demonstrated your careless attitude. In regards to the deposits, the rules establish very clearly that when you put a deposit with inspection contingencies then there should not be problem releasing that deposit if contingencies were not removed. I spoke to the seller personally and she felt that way because she was clueless too about the transaction. When she requested a meeting with all the realtors to clarify the situation you just decided not to show up for a meeting. She was willing to release the deposit. The fact is that when your client needed the support to get this done, you ghost out. Escrow, the judge in court that favor us to get the deposit back and California real estate laws are available for any facts information Valerie. Note: I'm happy that the seller ended selling her property for even a higher price that what we offered. How do I know that? Because I spoke to her after the mess and we kept a good relationship. Good luck defending that. read more

The WORST and most unprofessional realty group ever. They will litter all over your property and treat you like dog poop. Whoever answers the phone speaks with such disrespect and foul language it's a shame. They will never maintain or obtain good clients with the way they treat people. They hang up on you if you ever try to call and correct the situation. They lack any time of communication skills or professionalism. I do not recommend. Retreat and run. This company is a joke read more

Giving 1 star is difficult. Will be brief,. I should have listened to others-but noticed their signs were all over the neighborhood and they were the realtors. Valerie and Darcy feel as if their your best friends and end up being the worst people you've met in your life due to greed, lies, and scams. Put our house on the market at $995k knowing the comps were $870k however, convinced us the other houses were flips and cheaply done. NOT THE CASE.... Greedy, lying, and dishonest people just to get a listing ..... THEY KNEW OUR HOUSE WOULDN'T APPRAISE AT THAT PRICE !!!! They know how to play the game. Really long story short.... Remember when you call and leave someone a voicemail make sure TO HANG UP !!! Oops, Valerie forgot to do that.... !!!! Turns out her real opinion of us came out while talking with someone in her car forgetting she's being recorded...., her statement was "it's not like there wealthy people, he's just a lineman." Really ? I don't care who I am, who are you to talk about our personal income, jobs, and finances to someone when all our information is to be confidential ??? You crossed the line..... The voicemail message has been saved for anyone who would like to hear it..... read more

Torelli Realty listed the house I bought. When I viewed the house, the previous owners were still living there. They listed it as having no pets ever, yet when we closed on the house there was years and years of cat hair in the carpet. The carpet guy said he would have to come back twice to get most of it. Aside from that, the previous owners left the garage full of garbage. Cardboard, tile, paint, particle board, pottery, all things that were trash and not what was around the house when we walked through. Torelli Realty said they would have a dumpster dropped off free of charge, but they never delivered. The agent, Greg, stopped answering his phone and email. I ended up needing to hire a service to get rid of all the stuff, costing me $500. I emailed Greg, had my agent email Greg, and he actually replied once that he would reimburse, but never did. Extremely distrustful and rude to be like that, they're in it for the money and they don't care about the customer. Don't be fooled by their canned/lame headshot photos and tag lines! read more

After interviewing a few potential agents to help us list our families home, we selected Ryan Knapp from Torelli to represent us and I'm glad we did! From the get-go, he was interested in learning about the house, the situation, and goals. He helped us prep, price, and get the house on the market quickly. We had offers within a week, and quickly went into escrow. Home inspections revealed some curveballs and we had to locate an alternative buyer, but that only took another week. Timelines won't always be this fast, but what I appreciated was Ryan's proactive work, high levels of communication (text / phone / email), and straightforward dealings. I recommend Ryan for anyone that is interested in buying or selling in the greater Mesa Verde market as he knows the area well, and will go to work for you. read more

We really wanted to stay in the Glendora, San Dimas, La Verne area where we grew up and where most my clients were. Kate Markert came highly referred to us and told us exactly how she can help us and put no pressure on us hiring her. Kate starting sending us listings in the area we desired. Many of them she would send, she would also take the time and in the email explain why she thought this would be a good house for us, the pros, the cons and what we could do to the house in order for it to fit our need. She seem to have done a lot of research on many of the listings she had sent our way and gave us some detailed information about many of them. This had been going on for months, yet we really never officially hired her. She just starting working and it was really obvious she wanted to help us find that first home. The day come when we finally got pre approved and it was enough to stay in our desired area. However we were not in a huge rush to find the home. We were about to get married the following month, planning our own destination wedding was stressful enough on top running a business. We thought it couldn't hurt to look at a few open houses anyhow, but definitely wasn't trying to buy at this time. Until we walked into this house Kate sent us a beautiful, perfect home on a culdesac w/ a pool, RV parking, solar, and everything we were looking for in a first home. Me and my fiancé both knew this was the house, we called Kate and asked her opinion as well as many other questions. Mind you this is late on a Sunday at the end of A long weekend of OPEN HOUSE. We were told 70-80 people came through and many were interested and the house would sell fast. We decided to put an offer on the house. We would be foolish not to. This is where Kate really excelled: She immediately on a Sunday evening got to work. She contacted all involved parties and started preparing an offer letter as well as assisting us in a personal letter that we would write to the sellers. She got busy and stood up late Sunday night and by early Monday morning the offer letter was already prepared. She suggested to us exactly how much to offer and let us every step of the way because we were new to this and didn't really know exactly what we were doing. She seem to know the right words to use with the selling agents and how to not be too pushy yet have an aggressive offer. On Tuesday our offer was accepted. But we were limited on time because we're leaving in just a few weeks to go out of state to get married for at least a week. Followed by a 10 day honeymoon out of the country. So this whole transaction was time sensitive and all the proper things needed to take place very quickly and we couldn't make too much mistakes, this way we would be in the area able to sign the important documents. One of the best decisions we made was allowing Kate to work hard for us. Her experience knowledge in knowing exactly what to put on these applications forms etc. was a huge part of this working out seamless. There was a few things that came through that appeared to be like roadblocks and Kate navigated us right past all that and once again knew exactly what to do. She promptly answered every call, text, email. every time there was a doc you sign coming through she would text both of us and or call to let us know it was coming in to make sure we got it signed promptly to keep this process moving along. We had all the right things turned in just before we left to get married. Kate kept on top of things as we were gone. She was always in touch with the lender's, the escrow office, and the selling agents to make sure communication was on point. When we got back from getting married the final loan docs were ready and we signed them just before our honeymoon. At this point I honestly can say I was able to fully enjoy my honeymoon and just trust the process and all parties involved and especially that Kate would have our best interest and we had nothing to be nervous about. So we enjoyed our honeymoon. She did check in a few times. The day we got home from our honeymoon Kate made sure that the keys were in the lock box ready for our arrival. I do lots of Yelp reviews and have a lot of different interactions with multiple vendors as a business owner myself. I can honestly say I did not see that coming with Kate. She was absolutely amazing and went Above and Beyond. I was very impressed. My wife thought we should use her and I'm so glad I listened to her. Good Job Kate Markert and thanks Torelli Realty. I had a great experience with your company and your stellar agent. So if you're looking to buy or sell a home? or even if it's your first time purchasing a home??? I would at least have an appointment with Kate Markert. Thanks you so much Kate. Mike and Autumn Sousa read more

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Agents Ryan Knapp failed to conduct a reasonable investigation of the toilet plumbing of the property I bought, knowing that it was "running" and failed to disclose the leaking from that toilet had encroached past the tile and had severely damages the wood substrate below. The professionals that they are, they failed to respond or file an E & O claim for this lapse of ethics. read more

Torelli Realty helped me through my home purchase, providing incredible service throughout the entire process. Ryan Knapp's market insight and strong connections in the Costa Mesa area helped make sure my offer got accepted, and then got me through the finish line making the experience as easy as possible. Will repeat! read more

Working with the Torelli Realty team to sell my home was a very thorough and seamless process. Valerie knows how to accommodate both buyer and seller's needs to maintain a positive transaction. Trust a broker and their agents who do this for a living day in and day out. Highly recommend! read more

I have known of Valerie Torelli Reality for many years as I grew up in Mesa Verdi, it wasn't until a couple years ago that I met and worked with Valerie, it was then that I understood how she had become such a dominant force in her field of expertise. she is now helping my kids get into there first home, Valerie and her team have been great to work with, for sure!!! read more

Nick Nonis and Ryan Knapp were phenomenal. They made our latest real estate transaction simple, swift and great value for money. They lined up the perfect lender, negotiated to both parties favor and made us feel really well taken care off. Would gladly use them over again. read more

Valerie and her team are AMAZING! I would highly recommend using Torelli Realty. She sold my home in 3 weeks during the middle of the COVID crisis? Who can do that? She took care of all the details, including staging and repairs. I highly recommend her. read more

I would use Torelli Realty any day! They are easy to work with, very personable, understood all my needs, and is a trusted realtor in the Orange County region. read more

Torelli Realty is community and family oriented. I love the annual, family friendly, holiday events they put on in Costa Mesa, and look forward to them every year. read more

Valerie was initially very interested to get the listing agreement signed. The agents handling the sale - Alan and Heather - initially seemed energetic and competent. To my disappointment they chronically did not live up to many of their guarantees, promises, assurances, or duties. *Other buyers/sellers should know this before they select an agent.* To be fair, they were skilled in helping to initially stage the property for showings/open house events and did help obtain a reasonable sale price from a buyer who came to an open house with their own agent. These positives, of course, don't excuse or diminish the unnecessary stress and frustration caused. These are failures experienced and suggestions for improvement: 1. Communication - calling/texting before unannounced visits, ensuring times and dates quoted are correct, refraining from flippant or rash remarks/judgements, especially when lacking subject knowledge or qualifications ie construction/maintenance/etc, giving updates or forwarding information in a timely manner w/the understanding of the property owner's responsibility and position 2. Follow-through - doing what you say you will do in the same manner/time initially mentioned/assured 3. Empathy/consideration - working to comprehend the buyer or seller's position, duties, schedule, workload, timeline, etc and acting accordingly (in communication and follow-through, etc) with their interests foremost, not merely own agenda or convenience 4. Planning - laying out a plot and timeline for accomplishing each task/agenda with the client's interest in full consideration and being aware/respectful of changes to that plan and the communication, follow-through, and empathy required -- then communicating/sharing that timeline with the buyer/seller in writing 5. Client profile - recognizing, acknowledging, noting, and creating - then refreshing memory of client's desires, requests, personality, workload, position, etc in order to keep in syncronization and context when talking and working with them At the close of escrow I was pressured to move out earlier than the contract agreement because of mistakes the agents (buyer or seller or both) made in order to accomodate the other party. These frustrations and concerns were voiced and expressed all along the process, and yet a month after the sale was complete a mass advertisement mailing was sent out stating the transaction occurred with no stress to the seller. That complete falsehood and misrepresentation could not go unchallenged and this review is written since many others in the neighborhood shared similar stories or issues with agents who have worked or are working for Torelli Realty. Unfortunately, their motto of 'being the change' is mere virtue signaling and is more aptly demonstrated as 'feigning the change.' read more

Valerie was the listing agent for our home in Mesa Verde. The team was very good helping us get ready to sell and the limited repairs we needed. They dropped off boxes, hired a painter and helped box some items. Like all homes, it needed some touch up paint, she not only sent a painter but Valerie picked up the custom paint for me. We sold in 3 days with multiple offers. Her team sent a handyman for minor repairs and a plumber, scheduled the tent etc. I think we got a great price! We were in escrow on a house with a different agent in LA. We were struggling with the seller, she is much more experienced than the other agent, and made calls where appropriate. We ultimately exited that deal due to non-performance. Valerie then represented us as buyers for a home in LA. She was on vacation when we saw it online. She was available any time we needed her, gave us some great advice, had a full team help us and we love our new home. We highly recommend Valerie and her agents. read more

Just experienced Torelli Realty during the quarantine, I've been taken aback with their generosity in donations and all that Valerie and her staff are doing to support the community during this time. If ever I were to move to Costa Mesa, Torelli Realty would be my first choice. They have proved that they are not just about sales but for the people. #community read more

We were obligated to use Torelli to buy our home. HUGE mistake. It's not at all surprising to read the other negative reviews, as we had a very similar experience. Their approach in dealing with problems is to ignore them. The agent they set us up with was not personable and difficult to work with; in fact, we did most of the legwork - she only submitted the offers and handled the paperwork. Buying a home is likely the largest transaction you'll ever make! Give your business to a reputable and deserving establishment. read more

I've never given a 1 point rating before, but feel it is warranted in this case. Our first contact was positive and we felt we had made a good choice for our realtor. This was our beloved family home and we spent a lot of time and effort/money to fix it up after renters had done major damage. 1. Valeri said she would take care of fixing up the paint dings & little details that the house needed before Open House. 2. Before the Open House even happened, she said she had a buyer from her own company. 3. She told us our used brick fireplace was an asset and that she would have the inside painted black to make it pop. Her painter painted the ENTIRE fireplace black! She never called to let us know. She was very careful not to communicate with us via email. When finally approached, she admitted to the mistake and actually told us that her potential buyer "liked" it. We had to approach her to ask for compensation as it was never offered. 4. They didn't fix any of the paint details or other touch ups that she said she would take care of for Open House, and then had the Open House on Super Bowl weekend. 5. After our Open House she said there was really only 1 other offer that didn't sound as attractive as her own buyer did. 6. We had lost faith & trust in them, which made it more of an effort on our part, to get workmen to fix things, as we didn't trust her people or their prices. 7. We noted that an acquaintance sold their smaller fixer upper "as is" house at the same time in a lesser neighborhood a few blocks over after getting 5 offers the first week and then a cash offer for close to what we sold our house for. This company is not to be trusted. read more

-less than honest -doctored docs which we found out later when agent accidentally emailed us the original contract -contacted our lender without our knowledge to see if lender would give us more money -didn't respect our budget -didn't feel like they were always on our side -all decisions came to us at the last minute and needed to be decided within 24 hours or less -felt bullied at times -we not forth coming with the knowledge that there was active asbestos in the property (discovered after we hired our own inspector which was after we used their inspector) -we aggressive with us, but not with the seller when seller kept adding a total of 4 extensions to our escrow date -difficult time getting copies of paperwork. Took multiple requests -In short would not recommend. read more

Great service! On top of the process and answered all my questions along the way! Ryan Knapp was amazing and walked me through buying my first home! 10/10 would recommend using him in the future! read more

I bought my house from a Torelli realtor and have dealt with Valerie and their realty company. They are a class act and have a great relationship with the city. They do more than sell homes. I have met and dealt with multiple agents at Torelli Realty and appreciate their straightforward conversations. Even though I did not buy my home using a Torelli Realtor, I did become friends with one of Valerie's realtors Zach Mc Cabe at one of many open houses. He was honest, forthright and to this day, we still speak. A man of character who will look you right in the eye is why I continue to recommend this realty group in our great city. Keep up the hard and honest good work. Valerie is a dynamo in our community. read more

Firstly I was shocked at the low ratings given when I came to write my review. Had I read these reviews first, I would have been reluctant to use Torreli's services. Luckily that was not the case and I trusted my gut. I am believer in two sides to the story and think some of the reviews given are a little unfair. Like most, I am quick to write a bad review online, but a little less proactive when it comes to sharing a positive one. I live in Costa Mesa and have attended community events that Torelli have sponsored. I genuinely believe they care about the community outside of just being another real estate company, that is why they got my business initially. They were honest and upfront when it came to my expectations. I found Nick to be very helpful in answering my questions (and I always have a lot of them). Even though I was not working with him directly, he knew his stuff and didn't make me feel like I was being a pain or taking up his time. I have recommended this company to a couple of friends in the area, and they have been just as delighted with the quality of service they received. read more

Nick // Valerie // James were absolutely fantastic thru the entire transaction. They handled our Listing // 2983 Ceylon and our purchase in College Park // Tulane Road - July 2013. Every thing was handled with precision and amazing professionalism. We sold our house at Ceylon in 10 days. For the LOAN...we were referred to John Bonanna who is the best Mortgage Broker we have worked with and made some suggestions that allowed us to get the financing. We highly recommend NICK @ Torelli Realty for any real estate transaction. Thank you so much !! Happy Clients // Jerry Martin // LInda Pettingill : ) read more

Khoi is an excellent agent. He was able to walk us through every steps and ensure we understand the process. I love how we were able to get our offer accepted by the seller with his guidance. He also went beyond his job to arrange everything for us. Highly recommend!! read more

Positive experience! Hopefully you get to work with their agent Ryan Knapp -- he did a great job for us as buyers. We gave him the difficult task of finding a great home in Newport Beach while on a budget. Just 1 month later, he found the right home for us, negotiated the price down $70k, and we closed efficiently. I would describe Ryan as a GREAT listener, with respected professionalism. Valerie Torelli runs a good group of agents here. read more

I listed my house in Mesa Verde with Torelli Realty and also bought our new home in Ladera Ranch with them as well. I chose Torelli because of a couple of different reasons. First, I saw them (their signs to be exact) everywhere. Lots of listings in Mesa Verde were with Torelli Realty and that made me think that they would be a pro who knows everything about my area. The other reason was how confident they were with my property. I did interview another agent before I contacted Torelli and this agent was busy looking for every problem he could find and all he was doing was trying to lower the asking price that we wanted. This was a big no no. Torelli was a total opposite. When I was talking to Torelli (first meeting with Valerie and Ryan Knapp) for the first time, they made it so easy I ended up putting our house for sale on that very night when we were originally planning on selling during summer time (that was like 4 months earlier than we planned..). They didn't want me to spend any more money on the property and also suggested me to increase the asking price than what I originally thought I wanted. Their suggestion was obviously based on how the market was moving and looking back, they were right on! I was talking to both Nick and Ryan after that and they were sooooooo helpful. They helped us get $50k more than the asking price and made things super easy for us. After we found the house we liked, the advice that they gave on what kind of offer we should submit was so helpful too. Thanks to Torelli we successfully moved and settled in nicely in a nice upgraded home. I would definitely recommend to others!! read more

We bought our first home, a short sale, with Torelli Realty. We had been putting in literally dozens of offers on homes all over Costa Mesa for over a year, with no luck. A relative is a real estate agent and was submitting the offers for us. He did everything he was supposed to do, but the Costa Mesa housing market in our price range was overheated, with as many as 50 offers submitted on each home within the first two days. Our agent was just one more out of town agent, and our offers never got any traction. I met Valerie at a charity event, and told her my tale of woe. She offered to help, and I jumped at the opportunity. Within 1 day, we were touring homes and making offers. One of the first offers we put in was accepted - over many competing offers - because of Valerie's personal connections and perserverance. As mentioned above, it was a short sale which had many very serious problems that almost doomed the sale on several occasions and required imagination, perserverance and Valerie's personal charisma to solve. I can honestly and without reservation say that Valerie was the only reason the sale went through. The process was not pretty, but Valerie and her team (Nick and Holly)made it happen, and that is what counts. If you are looking to buy or sell a condo or house in Costa Mesa and want results - Torelli Realty is really the best option in my opinion. They know everyone and have their fingers on the pulse of the market, other agents take their offers seriously and don't play games with you. read more

My husband and I found our first home thanks to Heather Applegate. We are so fortunate to have had such an amazing (and very patient) person help us with the search. We've been at our new home for several months now and couldn't be happier. Heather was dedicated in making time to show us properties we were interested in and was very responsive when we contacted her with any questions. Overall, she is genuine, sincere, and very knowledgable -- which made us feel completely comfortable with the whole process. If you're looking for a trustworthy, smart, and reliable realtor Heather is definitely the one! read more

We used Kip Hancock for buying our first home three years ago and used him again to sell the same home and buy our new home in the neighborhood we've always wanted to live in. Coming from a family heavily involved in residential real estate in LA, we knew the importance of having a local expert and what to expect from our agent. He has always been great to work with, even when we had questions months after the sale, and always had our best interest in mind knowing what our end goal was. We've dealt with Kip in two different types of markets and he's always been nothing short of great, always taking my daily calls just to check in, presenting us our options, and going way above and beyond his call of duty. read more

Holly Schwartz was a dream come true when it came to selling our Costa Mesa condo. She came prepared for our first meeting with market statistics and stated her role in the process of listing without over promising or pushing us to make decisions we were not comfortable with. Her photographer did a phenomenal job on the photos and we received 6 offers in 5 days, thanks to her excellent marketing skills. Would highly recommend her! read more

I just hired Torelli to lease my townhome. After a few initial miscommunications, Valerie and her team were responsive to my needs, and found me a great tenant. I would use them again. Thank you! read more

I can't believe the unsophisticated and belligerent reviews on this site. Most of the negative reviews are not even grammatically correct and I would be suspect to take advice from anyone who does not know how to spell the word "tenant." In regards to my personal experiences, the team has been more than on top of it. No one can take away the fact that they know the area- who is buying, who is selling- better than any other firm. As a seller, I would use them because they have have a cache of buyers and contacts looking for specific property types. As a buyer, I would use them because they know every pocket listing and unlisted property. These have been my personal experiences and anyone may contact me to discuss them. They are the #1 residential brokerage company in Costa Mesa for a reason. read more

My Husband I moved to Texas last year. We leased out our property until we could decide when to sell our home. We met Heather and Alan right before we moved from California. They do a lot of Business in our neighborhood. I was very impressed with how they presented themselves and told them I would contact them and we could interview them to potentially be our Realtors once we decided to sell. We did meet with them and their presentation and ideas fit us perfectly. Think HGTV in Costa Mesa!!! They are a great pair working on our behalf. We had lots of "junk" to dispose of and the house was "FILTHY" as we had Young men renters, professionals...but didn't like to clean. Heather and Alan met with us and we planned the "makeover " and timing. Since we live out of state it was comforting to know we were in good hands. It took them less than 2 weeks to completely organize all the things necessary to show our home at it's best.. They are such hard workers. They kept us informed through the entire process. They Staged it and personally looked after all the details. We were beyond thrilled with the results. ! The BEST was yet to come.. SOLD in 3 days multi offers!!! 30 day closing and they walked us through everything. We highly recommend Heather and Alan. I wish we could give them MORE Stars!! Deborah and Richard Thorne read more

Valerie Torelli and all of the agents at Torelli Realty conduct themselves with the highest level integrity in Real Estate. Having been in the business for 12 years myself, find an agent, let alone a team of agents that conduct themselves in such a high manner is very unique and hard to come by. Plain and simple, Valerie and her team is there to help support you and your clients. She believes that owning a home is still a huge piece of the American Dream, and her mission in life is to make that happen for as many people as she can. read more

This Broker is DESPICABLE. They made buying my first home the worst experience of my life. They will step over you, strong arm you and conceal information to make sure they are compensated as well as possible. Not once during the process did my wife or I feel like Torelli had our best interest in hand. Choosing a location and home that suits your family comes with expected stresses but the added stress Torelli inflicted upon us was not ethical and quite frankly disgusting. We have filed a complaint with the California Board of Reality......in the meantime....STAY AWAY...you've been warned. read more

My family and I recently sold our condo and purchased a house. For both transactions we used Kip Hancock and let me just say that If it wasn't for all his hard work we wouldn't be in the house of our dreams. Kip is very professional, knowledgeable, honest, and will answer his phone no matter what time. Kip has a great team and my family and I will not hesitate to use him again for all of our future home purchases!!! read more

Valerie was wonderful throughout the process of deciding about listing our mother's house after her passing. Very supportive, going above and beyond what we would have expected in all areas. Great ideas about staging, what would be worth repairing, upgrading etc. I wouldn't hesitate to use her again. read more