I moved into Sunrise almost a year ago and, I must say, the entire staff here is fabulous...they…read moreare caring, capable, friendly, knowledgeable and supportive! And, believe me, that is a rare combination of excellence! Additionally, the food is delicious, and Sunrise offers an excellent variety. The rooms are comfortable and have all the necessary conveniences of home. I would happily recommend Sunrise to anyone interested in visiting.

- The actual caregivers and care team here are excellent, kind hearted people. The sales team is…read moretotally lovely, the place looks gorgeous, and the food is high quality. - HOWEVER, the wait times for help are outrageous. We were told 7-12 minutes response time when we toured the place. In reality, it was commonly more like 45 minutes to never. My mother became terrified that if she ever REALLY needed help, she would die waiting for it. - And BEWARE of getting into BUSINESS with these people, and check your bills VERY carefully. The administrators, financial staff, and billing department are almost totally non-responsive, and they have continued to bill me AFTER my mother died. They actually owe us money, and still they have attempted to extract money from us. - I also had to contact them repeatedly over 8 weeks just to get someone at Sunrise to help me with Long Term Care Insurance. - Again, some lovely, helpful folks in Care, but it's bad news behind the curtain.

From the first time I stepped foot inside of the Annandale facility, I felt that this was the place…read morefor my mom. From Galina in the front - she is a gem!! - everyone for the entire 1.5 years that she lived there - was wonderful. Every caregiver was always kind and compassionate and really cared about their residents. I asked one of them once if they had to take naps when they got home...the answer was "no, I really love my job". The place was definitely a home of loving and caring folks. After she died (2 weeks ago) they were very absolutely wonderful helping me wrap things up. Thank you to all of them.

Professional, clean, great location, kind staff, tasty food and great activities for residents.read more

I have a bad experience at the Houston Clinic of Re: Cognition Health. The manager of that clinic…read moreis unethical and unprofessional. On my appointment day, the only staff member present is a clinical research coordinator (CRC). My total appointment time there lasted 3.5 hours, abnormally long! The CRC first wanted to take my blood sample from my left arm. She failed. After 45 minutes, she came back and tried on my right arm. She failed again. It turned out that, based on her LinkedIn profile, this CRC was hired less than two months ago and had no prior blood-drawing experience. I cannot understand why the office manager placed her as the sole operator of the clinic and allowed her to perform an invasive procedure. This was an inappropriate and irresponsible use of an inexperienced employee, and we, as patients, suffered the consequences. Besides, the Glassdoor review on Re:Cognition Health's US locations (https://www.glassdoor.com/Overview/Working-at-Re-Cognition-Health-EI_IE1886993.11,30.htm) is 2.7, substantially below the average. Here is my conclusion: there are unhappy employees in this company, and we as patients should stay away from it.

From the owner: Our business acts as a resource for those struggling with mild to moderate memory loss. At…read moreRe:Cognition Health, patients are taken through free of charge research in the hopes of finding a cure for Alzheimer's Disease and other forms of dementia. Our team of qualified doctors, nurses, and nurse practioners will gladly guide you through the steps necessary to participate in groundbreaking research.

Caring compassionate physicians! I'm sure I took over my…read moreallowed time, so sorry for patients who had to wait, but you would never have guessed that by the unrushed and thorough appt! I have had so many neurologic exams in the past and most were rushed and documented incorrectly. Not at Neurology Center of Fairfax! Every exam is thoughtful and often repeated if necessary. I drive up to 2 hours each way which is very painful since I have to hold most of my meds but I will endure the shooting pain without complaint for the personalized care that I receive at each visit! Esp thanks to Dr Cho for going above and beyond to speak with colleagues in my acute crises. And To Dr Kurtzke that made room for me bright and early after a holiday weekend.

AT Part 2... I was…read morethen told the next available appointment would again be 4-5 months away, meaning I would end up waiting almost a full year just to be seen as a new patient. I reluctantly agreed to reschedule because I had already waited so long. But then the receptionist informed me that I now owed a $150 cancellation fee and that the appointment could not be rescheduled until I resolved the outstanding balance and spoke with a supervisor. The amount of time I spent on the phone trying to reach someone is a completely separate issue. Every time I called, it took hours just to speak with anyone. I was honestly shocked. Nothing I explained seemed to matter - not the positive COVID diagnosis, not the voicemail records, not the fact that I attempted to cancel in advance, and not the fact that I was never informed about this fee when I specifically asked about it during scheduling. The matter was then sent to the billing department, where I spoke multiple times with Cintzia, the billing manager. She was extremely rude, dismissive, and completely unwilling to consider any explanation or evidence. Honestly, people with that kind of attitude should not be working in positions that involve dealing with customers. Her attitude was essentially: "I see the numbers in the system, and you need to pay." It felt like nothing outside of their internal notes mattered, regardless of what actually happened. It did not matter that I was not even an established patient yet, that I had waited almost 5 months already. According to her, this was simply "office policy." What bothered me most was the complete lack of professionalism, empathy, accountability, and common sense with "Cintzia". It felt very clear that the office staff and billing department simply protected each other regardless of what actually happened. From my experience, even if there is a mistake or misinformation from the front desk, they will deny responsibility, deny receiving calls or voicemails, and continue pursuing the charge anyway. The balance also remained on my account for years without meaningful communication. "Customer service?" Honestly, there was none. During one of my last conversations with Cintzia, I was told that they do not use corporate email for customer care resolutions and that any dispute would need to be handled through physical letters. After 13 years living in the United States, I have never experienced anything this disorganized, unprofessional, and hostile from a medical office. Ironically, after this happened, I started reading the online reviews for this center - and suddenly my experience made perfect sense. And thank God I'm not their patient. I ended up finding an amazing neurology center with wonderful doctors instead. If you have a chance to make an appointment somewhere else, do it. Otherwise, there is a very high chance you may end up trapped in the same endless loop with the "final boss," Cintzia, without any real resolution.

Lovely Mother's Day Tea at the Kensington. We are blessed that our mom found this new next phase…read moreof life family. Daily live music, families welcome to meals and lots of special events! The staff truly cares

Under staffed. Lacks staff training including sensitivity training. Staff are often rude to…read moreresidents. Communication is poor. Management is not on top of it. Has so much potential but Falls short.

ICARE Home is a gorgeous senior living space in Fairfax Virginia. Choosing a senior living…read morefacility is a big decision, but I wouldn't hesitate to trust Ashley and her team. Not only is she a professional with years of experience in the caretaking space, she is a beautiful human being that values family, community, service, and faith. The ICARE Home is a family and they will treat everyone who steps inside their doors as family. Aside from the staff, the property itself is beautiful, modern, clean, and spacious. They host open mic nights and other activities to engage residents and the local community. I also hear wonderful things about their in house chef! If you are considering a senior living space, check out ICARE.

From the owner: ICARE Homes in Fairfax, Virginia, where your family is our family. With over 30 years of experience…read morein senior care, we offer active assisted living in a warm, family-like environment. Our 8-bedroom senior living community provides personalized care tailored to each resident's needs, allowing them to age in place comfortably. Whether you need light supervision or a comprehensive care plan, we’re here to support you. Located just 5 minutes from Fairfax Hospital, ICARE Homes offers peace of mind for families, knowing their loved ones are cared for in a secure, nurturing environment. Join us and experience the ICARE difference.