I have used this company for two separate reasons over a period of about 6 months in 2025 and I highly recommend them. In my situation, the caregivers were going to a facility to provide some one-on-one care in addition to the facility provided caregivers. I would say 98% of the time, the individuals sent were on time and excellent. I think there were 3 people we asked them to not send back, not because they were horrible but more because of just not being a good fit compared to other individuals they sent. Almost everyone they sent was incredibly personable, helpful and engaged. After a while you tend to get a regular team of the same individuals, which helps. I think we had only a few call outs. About 50% of the time they could get a replacement but because of our specific needs and a tiny window to find the replacement, it wasn't always possible. Communication with the scheduler by text is very easy. They respond immediately and are excellent to work with. I would say the only thing that I found annoying was the long, involved process of getting the account set up and the volume of information they believed they needed (and I fought with them on a lot of it and refused to provide a certain amount of information because it really was not necessary; I also had to talk to 2-3 people BEFORE we could even schedule the meeting for the evaluation. read more