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    The Potomac Agency

    5.0 (1 review)
    Closed 9:30 am - 5:00 pm

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    Services - The Potomac Agency

    Car and truck insurance

    Homeowner or property

    Vehicle

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    2 years ago

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    Bridge First Insurance - Dave golfing at the Travelers leadership conference

    Bridge First Insurance

    (34 reviews)

    I strongly do not recommend Bridge First Insurance. My experience with them has been frustrating,…read morecostly, and revealing of serious gaps in their knowledge and customer care. I had an SR22 filing, a legal requirement that only the insurance company can see--not the customer. In June 2025, I sold my car and canceled the title. I then asked Bridge First to cancel my insurance. They did so without warning me that canceling an active SR22 policy would lead to automatic suspension of my driver's license. The cancellation was processed by Jessica, with no mention of the SR22, no questions asked, and no warning. A simple reminder would have saved me from losing my license, paying $175 in fees, and going through the stress of reinstating my driving privileges. When I called to understand what went wrong, I spoke with Wade, who was dismissive and unhelpful. Instead of assisting, he said it wasn't their responsibility to check my file or remind me about the SR22. Worse, he tried to shift the blame to Progressive, insisting that they--not Bridge First--should have warned me. He also claimed he couldn't discuss the SR22 further unless I showed it to him or got it from the DMV--a clear sign he doesn't understand that SR22 filings are only visible to insurance providers, not consumers. As a result, I wasted another hour on hold with the DMV, only to confirm what Bridge First should have known all along. This is unacceptable. Bridge First Insurance acts as if they are only here to sell policies--not to support or protect their customers. They take no responsibility when things go wrong, and their staff clearly lack basic knowledge about what they're selling. They also refused to continue communication, leaving me to clean up the mess alone. If you're looking for a company that understands insurance and values its customers, look elsewhere. Bridge First will not stand by your side, and their negligence will cost you time, money, and unnecessary stress. They do not deserve the ratings they currently have.

    Jack is responsive, knowledgeable and treated me - a new customer - like I was a longtime client…read more He is friendly and does very well at balancing value and ensuring the coverage that's safe and proper for the client. I am very impressed.

    Terrapin Financial Group

    Terrapin Financial Group

    (2 reviews)

    If you are an agent looking into partnering with Terrapin Financial Group, I would highly advise…read moreyou to look elsewhere. This company promises the world, extensive training, a large contracting team for very quick turnaround. These guys promise the world, don't deliver much of anything. What they do deliver is mostly stuff you can get on your own elsewhere and with a lot less confusion. Training is sending video links the majority of which are premade by other companies and contradict the small about of training you are given by them directly. Other training included mandatory training meetings that are called hours before expected attendance. Or a weekly pre-scheduled meeting that more often than not was cancelled. Sometimes cancelled with no notice until people unable to get in asked in chat. Contracting never completed for me or other agents I knew working there. Carriers were delayed due to lack of communication or simple mistakes like the spelling of agent names. I see little hope for improvement because feedback is met with excuses and frustration. If leadership can't take accountability then they aren't worth following.

    Agents beware! I wasted days setting up with them conversations going nowhere. If they're…read moredisingenuous with potential colleagues they'll be the same with clients. They'll have you watch videos and study the scripts stringing you along. The rationale, I don't know, maybe to poach clients.

    The Potomac Agency - homeinsurance - Updated May 2026

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