1. The Potomac Agency

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Shepherdstown, WV

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The Potomac Agency

3.0 (2 reviews)
Closed • 9:30 am - 5:00 pm

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Services - The Potomac Agency

Homeowner or property

Car and truck insurance

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Klinger Insurance Group

Klinger Insurance Group

(7 reviews)

I've worked with many insurance brokers in my life because I'm in the real estate business…read more Klinger Insurance, by far, has the most knowledgeable, attentive and friendly agents I've ever experienced. They helped me with both my personal and business needs and their professionalism is unsurpassed. They were able to save money for me while finding the best coverage among several providers. Bob Klinger is one of the foremost experts in the insurance industry and I consider it an honor that he helps with my insurance needs. Klinger was thorough in their process to understand my specific needs and make sure they offer the proper coverage. They were always available and are quick to respond by phone and email. They even were able to help me in other states, as they are licensed in several states. Jane K. was particularly helpful in comparing policies and answering my questions. I highly recommend Klinger Insurance. Do yourself a favor and work with them, you'll be happy you did.

We were closing on a new home and it turned out that the sellers had filed several claims with…read moretheir insurance causing the property to be flagged, making it impossible for me to purchase insurance online anywhere. I reached out to several local insurance groups for help since we were closing soon and needed insurance asap, and Klinger got back to me that same day. Jessica was able to not only help us get our new home insured, but she also patiently worked with me to find ways save costs. Super impressed by the level of customer service and expertise I received and can't recommend them enough!

Terrapin Financial Group

Terrapin Financial Group

(2 reviews)

If you are an agent looking into partnering with Terrapin Financial Group, I would highly advise…read moreyou to look elsewhere. This company promises the world, extensive training, a large contracting team for very quick turnaround. These guys promise the world, don't deliver much of anything. What they do deliver is mostly stuff you can get on your own elsewhere and with a lot less confusion. Training is sending video links the majority of which are premade by other companies and contradict the small about of training you are given by them directly. Other training included mandatory training meetings that are called hours before expected attendance. Or a weekly pre-scheduled meeting that more often than not was cancelled. Sometimes cancelled with no notice until people unable to get in asked in chat. Contracting never completed for me or other agents I knew working there. Carriers were delayed due to lack of communication or simple mistakes like the spelling of agent names. I see little hope for improvement because feedback is met with excuses and frustration. If leadership can't take accountability then they aren't worth following.

Agents beware! I wasted days setting up with them conversations going nowhere. If they're…read moredisingenuous with potential colleagues they'll be the same with clients. They'll have you watch videos and study the scripts stringing you along. The rationale, I don't know, maybe to poach clients.

The Potomac Agency - homeinsurance - Updated October 2026

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