Huge 5 star shout out to this place and especially to Jessica!
My boyfriend was out helping his parents with their pool, he ran to The Pool Store for some supplies. He passed out while in the store, we weren't sure why but he seemed to have had a stroke or something. Jessica called 911 and also called me, by process of elimination (I'm in Southern California), and told me he was on his way to the hospital by ambulance. She made sure to keep me updated on what was happening and even gave me the number to the hospital. She also called my boyfriend's father. She assured us that his cell phone and his truck would be safe at their facility overnight.
Talking to Jessica on the phone made me almost feel like I had a friend on the line. I truly appreciate her kindness. She's an example of how people need to treat each other on this earth. Thank you, girl!!
I've never actually been to this store, but I was so impressed by their compassion that I felt a review was necessary.
My boyfriend turned out to be fine and got some potassium and liquids at the hospital. He passed out due to the combination of heat, dehydration and new medications. He was released from the hospital a few hours later.
It's not always about the product or the prices, it's about being a good human when working with the public.
Customer Service at it's finest. Thank you!!! read more