This review is long overdue! This company has been exactly what my husband and I needed. We live in Palm Desert, where it's hard to find aquatic plants or any real support for pond owners. We came across Pond Digger online and decided to make the drive one weekend to pick up a few plants. Well, we ended up leaving with water treatment supplies, 10 aquatic plants, and 5 koi (one was a free bonus) Thank you ! Their names are Boeing, Carrot Top, Dragon, Scorpion, and Tiberius. They're beautiful, and the plants have added such a peaceful, natural ambiance to our pond. Before visiting Pond Digger, our pond had turned a dark blackish-brown after we added a log to it. Instead of trying to sell us carbon or a bunch of expensive treatments, Eric took the time to explain that the log was the cause. He educated us on why it was happening, told us to remove it, and shared simple tips and tricks to help clear the water. Thanks to his knowledge and honest advice, our pond is now clear! To top it all off, we even received a thoughtful thank-you card. That kind of personal touch means a lot. We love supporting small, family-owned businesses that are knowledgeable, kind, honest, and genuinely care about their customers instead of just making a sale. Thank you, Eric and the Pond Digger team, for making our pond such a joy! This version highlights Eric's honesty and expertise, making it clear that he earned your trust by solving the problem instead of simply selling you more products. Thank you! Paul and Katrina read more

Took in a screech owl that we rescued from someone's yard that got caught in a fly trap. Super sweet and attentive workers. As well as answered the phone very quickly! read more

I recently had a leak in the plumbing of my Koi pond filtration system. Eric came out and took a look at it and found the problem right away. He was very cautious and meticulous with the existing equipment to not damage it and fix the leak like a pro. I appreciated that he explained everything before he started so that there are no surprises. I highly recommend the Pond Digger to anyone who needs pond services. Thank you Eric! -Lilly read more

The pond digger built my pond almost 25 years ago and currently still service to this day. My pond has always been in perfect condition. The staff is always helpful. The office staff is always very responsive. I love the family run aspect of this business. I would highly recommend this company to everyone. read more

The rocks started falling off on the side of my pond that were covering the inlet for the grid system. I also wanted a plant taken out and replaced as well as some general maintenance. I talked to Eric. And together we decided I needed a clean-out. Austin and Niko came out to do the work. They had to drain it about a foot and restack the rocks. They also performed the other work that we agreed to. They got it filled back up and were checking the lights which weren't coming back on which they thought was caused by an old transformer that the connections had rusted. All of a sudden an awful noise was coming from where they had just stacked the rocks. Unfortunately they thought it was the pump for the grid system that was right behind where they had just done all the work. After draining the pond about halfway, they got to the pump. There was a lot of muck built up under it that they think was the cause. They had a new pump out at the ranch and a transformer. I asked them if they had any idea how much it was going to cost. They weren't sure so I asked them if they thought it was going to be a couple hundred or a thousand. I was told they didn't think it would be near a thousand. I have to take responsibility for my part that I didn't talk to someone out at the ranch and get an exact quote. But I was told they wouldn't charge me for the added labor which I appreciated. They grabbed the new pump and transformer, got it all installed, restacked the rocks, and refilled the pond. The plant I didn't want was removed and a new one planted along with two other new plants. The waterfall was cleaned and rock added where necessary. That evening the auto-fill wouldn't turn off. As I was checking around the pond, I saw that water was leaking around the waterfall. So Austin came back out the next morning and got it all straightened out. The reason I gave four stars is when I got the bill for the pump, transformer, and some barley, it was $850. I was quite surprised at the cost. I emailed and asked for a breakdown and got no response. I called and talked to Melody and she said they don't do breakdowns of costs. I was taken aback. I get initially I was given a quote for the work we agreed upon. But this was for supplies. Who shops for any type of supplies that you can't get a cost for each individual item? Melody finally acquiesced. I was charged $115 for a transformer that I could have bought and installed myself for $80. I didn't know what type of pump it was so couldn't price that myself. But that I definitely could not have done myself. It seemed to me that this is not a very transparent way to do business. Would I use The Pond Digger again? Absolutely. Would I make sure and do my due diligence and get all costs upfront? Absolutely. And I'm really happy to say my pond looks absolutely amazing! read more

My Koi pond needed some new filters. I went to the Pond Digger Ranch in Cherry Valley because they are the pond specialists in Southern Cal. I was greeted by Jake who was friendly, professional and gave me the filter media I needed. He also offered to give me a free 2 lb. bag of special Koi food made by Pond Digger Ranch that enhances the color in Koi fish. I asked him to charge for the bag instead and add it to my total charge with the filters. Jake wished me a great day with a big smile. I have been utilizing the Pond Digger for over 9 years for supplies and needed repairs. Their staff are knowledgeable, friendly, professional and respond immediately to all of your Koi pond needs! Brian P. Yucaipa read more

My turtle pond had turned into a nightmare due to serious squirrel damage. It had been sitting empty for a very long time. Eric came to the rescue and turned the nightmare into a dream (as was his intention). It was a challenge and required a fair amount of outside of the box thinking as I was quite insistent on an approach that was different than a koi setup. It is a delight now, the turtles and I are very happy. read more

I reached out to The Pond Digger (and 2 or three other SoCal firms) for help with my Koi pond. I had an issue with an unidentified leak and requested a quote for restoration/renovation. Joe "The Fish Guy" was the first one to respond and not only that, he followed up (who does that anymore?). Joe expertly walked me through my options and over a series of phone calls, texts and pictures he patiently helped me diagnose the source of my leak and saved me thousands of dollars. Joe will always be my first call any time I have a need for my pond and systems. Stop looking and call The Pond Digger first! read more

Very family friendly Love bringing the kids here and Leslie the owner is so nice and friendly read more

Pond Diggers built my 10 X10 3 ft.deep goldfish pond.I was happy with the results.However over the years I've had them come out and do a spring cleaning.Cost $500.00.Recently the "estimator" looking at a texted photo quoted me $1,295.00 !!!There is no filtration just recirulation of water,no gravel or lava rocks,no auto-water feed.At most it takes less than three hours to drain,power wash the rocks and refill.This is outrageous,Pond Diggers have lost me as customer. read more

The Pond Digger ranch has the best selection and prices for pond goldfish in the entire Inland Empire. This includes healthy beautiful sarassa comets and shubunkins. Very friendly service and highly knowledgeable personnel. read more

When i had my pond originally build i wasnt too happy with how it turned out. After a few months i reached out to the pond digger for a pond remodel consult. After sitting down with Eric, and hearing his suggestions i decided to move forward. His team was able to come out and fish the work in a couple of days. I was amazed by the quality and creativity that was deliverd. I now enjoy the koi and the pond as well. Since the projects have been completed, i have called eric several times and he always makes sure that he is attentive to my concerns or questions. When i got my pond done i went with the cheapest guy i could find and was left a little disappointed, but eric came in and helped make my pond look amazing. I am looking forward to working with eric in the future on other pond renovations. read more

Very helpful and knowledgeable. We love this place and do not go anywhere else for our pond needs. I love to walk around and look at all the animals. read more

This company seems a bit shady when it comes to monthly service. Just sends invoices never leaves anything at the door, as was requested, not thorough with inspection of pumps and pond read more

I just visited The Pond Digger with my brother in law and sister in law. They are looking to build a pond. A gal came up to us and asked if we had any questions and my brother in law told her "I'm here getting ideas for a pond" within a few minutes Eric( the owner) comes up and invites us to have a seat as he and my brother in law talked ideas. Eric even took the time to sketch some ideas. As we walked around a little more a really nice girl came up and gave us cold bottled water. If you think it couldn't get any better Eric says "I have a friend in the area let me see if he's home and you can go by and check out his pond we built ." Well he was home and we did go by and the pond was so absolutely amazing, it had a gorgeous water fall and lots of Koi and immediately my blood pressure was in the zen zone. His friend was so gracious to show us around and I can't wait to go visit my sister in law after their pond is done. I would definitely use this business ..for the short time we were there the entire staff hit the customer service out of the park read more

Amazing company! This team is comprised of nothing but hard workers and you can tell they love their job! Eric was very flexible with our build - the perfect mix of professional and down to earth. I felt like we were friends by the end of the project. (And he did do a lot to recommend quality local contractors for a few different things we needed, like electrical, to help us know we weren't being taken advantage of.) The team built out a beautiful pond for our two turtles, which they absolutely love! The process was quicker than I expected, a testament to their knowledge and expertise. The only reason for 4 vs 5 stars is the cost. They do AMAZING work, but it is NOT cheap. That being said, 6 months after install, I had concern of a minor leak, and they sent someone out to take a look and repaired at no cost. All that to say, if you're looking for the best team to install a custom water feature/pond in SoCal - you absolutely want these guys! read more

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The POND DIGGER installed my pond 11years ago and recently did a major overhaul. I can't recommend more highly their professional expert services. Whether you're thinking of adding a custom pond to your landscape or your established water feature needs an update, you can't go wrong consulting with Eric and his team. read more

The Pond Digger - a fish pond with rocks and water - Landscaping Near Me - Cherry Valley, California

Great customer service, With great pond products. Thank you for your help at any time necessary. Always there to Anwser your calls for any of your pond needs. Will recommend to anyone in the area. read more

The Pond Digger - Water parameters. - Landscaping Near Me - Cherry Valley, California

These guys are always great. They were the ones who built my pond way back, many years ago, when they were called Exotic Aquatics. They've been at this for many years and know what they're doing. You can always count on top quality workmanship . read more

Love love love them, great people, honest and reliable, super helpful. Thank you for all you do!

These guys are magical ! They helped me build my koi pond which wasn't tiny but they do much bigger and smaller. Let's start with my pond being 7000 gallons in the pond and another 1000 gallons moving through filters, total of 8000 so my fish load could be slightly higher! Eric and his crew were always punctual and site always was perfect ! I even have magazines calling me to feature this lagoon style pond with tropical backdrop. It get better - they don't just do install these guys have a full line of maintenance and construction supplies for homeowners or contractors. He is also willing to do design assistance for the do it yourself or for professional ( architects etc) These guys are definitely the premier southern California Contractor and they also do nationwide so if you need anything he can ship it etc. Thank you pond Digger ! Also check out his YouTube for help with many basic questions and his Instagram for his daily posts and stories! read more

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Nine months ago, we called them in to replace our pump with a new one we had. They changed $150 for that. Taylor, their son indicated that they will come back in spring for total cleanup for about $300. Since then, it has been uphill battle between the owners Lesley and Eric Triplett and their office manager. This vicious triangle between the couple and the manager became so vomiting that manger tels me the owners have nothing to with the price I was told. But she does. Each time I asked them to scahule service, they sat on it and later up jacked up the price to $950. This is a sleezy and greedy way of running a business and outright illegal scam. The son took our pump to be repaired and returned. But being a sloppy business they lost it and tell me "it didn't work the we tossed it". They took the pump to check and repair. They loosely it and cone up with an excuse that they trashed it. So be aware that you are dealing with thieves here. Even if they last ones to be called for any service, avoid them at all cost. read more

We went to their store in June and left all of our information. We were told that we would be contacted to set up an estimate etc. Still waiting... read more

I am cross posting this because I see there are two listings. Trade name and Company name...Same great Company!!! I needed some major help with a poorly built pond I put in and I found this site online. The owner, Eric, came out and checked out what we had. The pond I had put in was lacking in depth...(my opinion and keeping my construction issues simple)... ! It was decided that to achieve what I was looking for, my poor excuse for a mud puddle was finished (again my opinion). Eric brought his crew out and did the most professional work I have ever seen. My pond actually looks like it is somewhere in the high desert mountain area. It was finished off with California native plants and rocks from the California high desert/mountains. It is our slice of paradise in our own backyard visible from anywhere in the back yard but most importantly, its directly outside of our master bedroom sliding doors. The support we have received as we go through this journey has been incredible. I highly recommend Eric and his crew for any waterscape or design you may have in mind. read more

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After watching The Pond Digger YouTube videos for years, I finally had the opportunity to meet Eric in person. Being a DIYer, he stands to make very little money for helping me but he is still incredibly generous with his knowledge and time! He even made time to speak at my pond club's meeting and answered questions for hours. In addition, he offered to help me plan for my pond remodel. I started using his line of life support products (dechlor, barley and beneficial bacteria) and my pond has never looked better! I am amazed by his willingness to help others! He is worth his weight in gold! read more

The Pond Digger - Landscaping Near Me - Cherry Valley, California

We have used the pond digger for years. They built our pond. Recently, we have noticed less than ideal maintenance. I asked Eric, the owner to come to discuss adding more plants and trees. He quoted me $3000. When asked for a detailed break down, he sent an emoji and then said "1500 labor, 1500 materials" I stated we needed a more clear breakdown. He said "We don't do that." Must be nice to blow off $3000. Then asked for some plants for the water. His employee, Mikey, brought them and simply pulled them from the pot, DIRT AND ALL and set them in my pond. Which became muddy and murky as a result, and put my fish at risk. Our last clean out was also not done well. It's sad to see what used to be a great business fall apart. I am extremely loyal to businesses, but when I am treated like a hassle and overcharged and underserved, I have to speak up. Be extremely cautious in using this business. They will try to make significant money from you, even f you're a long term client. They will do negligent work that puts your fish and pond at risk. They also said I needed a new impeller, motor or pump. New company we hired has said none of that is actually needed. Super sketchy that I almost spent an additional $500 for things that may not be needed. Ultimately, they did waive all outstanding invoices (99 for 4 plants, 2 of which were HERBS!) 995 for a clean out that was done poorly. Again, be extremely diligent and ask for details when getting quotes and prices. I hope Eric and his team can figure this out, but am deeply disappointed in the last year or so of contact/work. read more

Follow up: gold fish especially koi fish have trouble swimming in 5 to 7 inches of water. Good size pond w little depth. The pond digger was never on site when the actual build /design was going on just on lots of phone calls. I spent good money and the follow up calls and visits, gurantee of my satisfaction never came to fruition. read more

Where do I start? I bought a house 3 years ago with a "pond". Actually it was an algae pool. The previous owner did a "DIY" type pond with liners and like 5 or 6 pumps bought from the local big chain pet store. I got online and googled pond builders. I contacted several contractors. I interviewed them. I did research. I contacted recommendations. I am so glad I did! I spent a bunch of time researching and never did Eric feel threatened or become pushy to get me to sign a contract with them. The research I did - sold itself. The youtube series done by the PondDigger- phenomenal! It gave me all the confidence to let them handle my project. I have an amazing pond! Three years later - IT'S BEYOND AMAZING! Pond Digger - Eric and Scott and Mike have absolutely killed it! My pond is the highlight of my yard. Complete with waterfalls, koi, lilies and amazing landscaping. The process was seamless. They communicated all the way through the project. They turned the mud hold into an amazing oasis. They showed up on time (huge factor for contractors these days) - and completed on time! Over the past 3 years - they have maintained the pond on a weekly basis. They go above and beyond EVERY TIME they are at my house. Something needs to be done - they don't wait for me to ask - they handle it. I have had a pump malfunction and shut off - called Eric and BAM - he had people at my house to get me up and running again as quick as possible. Eric was as worried about my koi as though they were his own children. He is a GREAT GUY with a HUGE HEART. If I could give this business bonus stars - above 5 - I would do it. NOTE - google Helix Pond Skimmer or Filters - The Pond Digger designed its own award winning skimmers! Awesome! read more

So sad that spring cleanups are so expensive, they increased their prices for this service and they do not get back to you in a timely matter ever since they moved, we really like Eric but maybe it's time to find a new pond place that is available for the small stuff. read more

PossAbilities at Loma Linda University Medical Center East Campus LOVES The Pond Digger! The Pond Digger made it possible for us to get a beautiful water fall installed on our campus. They did a marvelous job. They are very professional and do excellent work. We couldn't be happier with our water fall. They donated their time and energy and gave us a $10,000 project absolutely free! Now our patients can enjoy sitting outside to enjoy the soothing sound of rushing waters. What a blessing! On behalf of PossAbilities thanks Eric and your crew for such a wonderful addition to all our lives! read more

The Pond Digger truly is a 5 star operation. From consultation to completion, they give top notch service, use the highest grade materials & offer ongoing support for your waterscape. If you have koi, turtles or other aquatic creatures, they will care for them as if they were their own, giving them the best. If you are looking to turn your house into a home where you enjoy relaxing outside, The Pond Digger is the company to contact. You will get what you are looking for & so much more. read more

Wow! We recently moved to Rancho Mirage, CA and decided to add a koi pond to our back yard. We contacted a number of services. We met with Joe the Fish Guy - who works directly with The Pond Digger. We liked them from the "get go". Our pond is approximately 14' by 11' with a three foot waterfall and spill way. WE LOVE IT! From start to finish was just over a week. From design to cleanup their people were orderly and respectful of our property. There is nothing "fishy" about their work! We are now ready to finish landscaping and selecting our fish. We are truly excited! Thank you Eric and company!!! read more

I contacted The Pond Digger company because of poor circulation in my pond and needed professional advice to improve the overall appearance. I asked that I can please receive a phone call before the field person arrives at my home so I can meet them, being that I work close to my home. I never received a phone call, but I received a bill for $90. No advice given, not even a note was left. I was extremely disappointed that this did not work out. When I called the company the information given to me over the phone was the exact same thing I told the person beforehand when I made the appointment, and I was told that a requested phone call was placed in the notes. Definitely not worth the $90 fee. I have no proof that anyone even came out to my home. I have not paid the fee yet, but I will. Just truly disappointed in how this was handled by this company. read more

The workers themselves were very nice. The schedule was bad. They are expensive for what was done. Unfortunately delays and design and water function . Had at least 2 leaks. Overall i give them 3 stars becuase im sure they have done good work in the past, ive had to do alot of work on my own to get pond to where we want it to be. read more

I always get what I need here at Exotic Waterscapes. I service ponds and water features. I am a big fan of the Ponddigger Brand of water treatments and beneficial bacteria. In servicing ponds and water features the Rock and Waterfall Scrubber is just one of my best friends, making it easy to impress my clients. This scrubber is the easy way to control green string hair algae. I am servicing ponds in the Palm Springs and Coachella Valley areas where we have lots of sun so it is key to have the products that work. read more

This place is amazing! Lots of fish to choose from and the staff is very knowledgeable! Highly recommend

Eric sent his technician Taylor to changed my Matala UV bulbs today. Great job, Taylor was very Professional and respectful thank you, Professional Groundwork's Inc., read more

If you are looking for knowledgeable staff and a fair price on your pond products...Exotic Waterscapes is it. ...Thanks for all your pointers...You guys rock!!! My pond has now been saved! read more

As a fellow pond builder in Los Angeles, I have seen Eric's work in person and in magazines and Television and I have developed the highest respect and admiration for his skill and knowledge regarding anything in the pond word. With Eric at the helm, Pond Digger has won numerous local, state, national and international awards. What means most is his giving back to the community. This was recently demonstrated with Eric's recent project at the Loma Linda Disabled children's project. Pond Digger donated the design and lots of labor and materials to make this amazing project happen. Pond Digger is making a difference in the world:) read more

Lmao this place is a joke! No customer service what's so ever and when we asked for help they seemed annoyed about it.