Noticed our water heater went out this afternoon. We called Nate and he brought us a new one…read moretoday! His customer service and attentiveness is spot on.

How was extremely helpful. He answered the phone message. I left by the end of the day, gave a firm…read moredate for coming to the house to repair some plumbing problems and was there at that date on time. His work was excellent, and his rates were reasonable.

Nate does not stick to his word. The Feild Supervisor said he would have a truck wilh gravel to…read morefill up a 24 cu ft hole they left in a shared driveway. They over charged my retired neighbor and underperformed in follow up work. Get a contract if they dig a hole saying they will fill any settling. The never tamped an 8ft hole. Now it is a two ft hole in share driveway. Overcharged and underperform.

Requested to have our sump pump looked at as it stopped working…read more Quoted to replace sump pump, which we proceeded with, knowing it was over priced, for the convenience of just getting it done quickly. After the pump was replaced, they tell us we cannot use the pump until the pit is cleaned by another party. This should have been communicated before the pump was replaced, we assumed the cleaning would have been done as part of the replacement.

I've reviewed Pearson before, but just to recap…read more.. Since 2023, we have: -Installed new Gas Furnace -Installed new AC -Installed new humidifier -Installed condensation pump -Signed up for the No Problem Club program thing (seasonal services so I don't have to think) -Flushed the Water Heater And now, today, we repiped the entire house. From the main to each and every fixture. On recommendation of Brian Ceroni, who was at my house working the Rockford Water Project contract (he installed my water main), I requested Doug and Craig to do this job (which was already scheduled). They arrived promptly and with an apprentice. These three busted it out. Professional, clean, FRIENDLY. I did my best to stay out of the way, but got curious (and entirely too excited) about this job. Ha! It was a looooooong day for them, truly. And I felt bad wanting to ask a ton of questions after the work was done, but... it had to be done. They were patient with me and told me to stop apologizing. That's rare these days. I know exactly how all my plumbing works now. I know where all my valves are (so many! Per my request). The best part was getting in the shower tonight and I could immediately tell my water pressure was better, and the old 1959 galvanized plumbing noises were gone. I went into the basement after, just to see if there were any wet spots--so far, so good! This actually gives me hope that I can delay two total bathroom renovations until 2028. (I am a planner.) All in all, I cannot speak more highly about Pearson. I'm beyond stoked with them, I've never had a bad experience. Jane, in the office, is amazing too! They all are! The front desk gal (sorry don't know her name) took the time to explain some things to me when I went to drop off a check, and wow. No one has ever treated me like I'm bothering them or a burden. DO YOU KNOW HOW RARE THAT IS?! Pearson, and all the folks who have ever come to my house with Pearson... thank you. From the bottom of my heart, THANK YOU.

I had Pearson Plumbing come to my house in Rockford for a sewage backup in my finished basement…read more They were dishonest and incompetent. They claimed to have run a 2" blade 100 feet in a blocked pipe and said it was "Good To Go." The sewage back-up continued and two subsequent plumbers said Pearson could never have run a 2" blade 100 feet. Pearson came back to correct the issue, but did not have the promised hydrojetting equipment needed for the job. This was a waste of our time and money! Pearson could not find a clean out drain and wanted to charge extra for a different "access". Our new plumber easily found the clean out drain in the bathroom. BUYER BEWARE!! USE A DIFFERENT PLUMBER.

Looks as if the current reviews are before this year, so this will be the first here for 2022. I…read morehad a furnace problem. The first service I contacted did not have the part. I called Axberg. Their price was double that of the other service but I needed heat. In addition to their high price, Tim did a hard sell for a 3 year maintenance plan for almost $500.00. The plan does not include the cost for anything that needs repairs, and most consumers expect to be told that something needs to be repaired or replaced. This is October and the plan only covers one visit in the Spring for the AC, and one visit in the fall for the furnace. Too late. If you care about your health at home, know that one tech wore a mask on request that continued to slip beneath his nose, and the other tech wore no mask. Both said they have not been vaccinated for Covid-19. I'm a high risk senior. Because of both issues, I will not use Axberg again.

On November 22, 2021 I called Black Diamond to help me finish installing a new outdoor light…read morefixture. I couldn't get the the last screw in and was frustrated. When the technician came he told me there was a one hour minimum. I told him that was fine. He fixed the light fixture in about 5 minutes so I asked him to look at an outside receptacle that didn't work thinking since I was paying for an hour he might as well look at that. He did not tell me they charge extra if they look at something else. He looked in the basement and looked outside. It took him around 20 minutes to replace a breaker. He was there less that 40 minutes and charged me over 500.00 dollars! Sure makes me wonder if he did that because I was a women.

Beau and his crew did an amazing job doing a complete rehab on my home in the country from the…read morestuds out. it all started as an interior remodel and turned into a complete interior and exterior remodel. new windows.doors, siding,soffit and fascia. from the drywall work to the exterior we couldn't be happier. thank you Beau for your professionalism and your fine detailed work!! you are the only one I will call again for any of our remodeling needs.

did a great job on my vinyl siding, and added some soffets on the garage, also added some new…read morelights around the house at no extra cost. very nice people to work with.

I'm new to Rockford and bought a 10-year-old condo. I've been adding to my list of local…read morecontractors to do work and found Jason at Ideal Temp Control & Plumbing. Through a Yelp chat we arranged a time to do a fall clean and check of my 10-year-old furnace. He outlined what the service entailed and it was quite comprehensive compared to other services I used in my previous home. Prompt on our appointment. I enjoyed that through the service call he had no issue discussing what he was doing and any concerns I had with my system. We identified a couple of things that may have been out of calibration for years before I ever bought this place. He dialed them back in and it may save me money! Jason is a new businessman who has invested in his education for this industry and invested in the proper tools to get the job done right. I'm confident my furnace is in tip top shape and ready for winter. I suggest he can do the same for you.

From the owner: We specialize in furnace repair and new installs we are authorized dealer of carrier, heil Bryan…read moreequipment. We also specialize boilers and installation of boilers water heater installation & flushing maintenance leaking toilet, new toilets, fill valves, leaking faucets and we take care of sewer stoppages clogs and root removal , pipe inspection with a camera ensuring cleared pipes with long lasting repairs and a piece of mind. Calling us is the fastest way to get service.

Hired Roy at All Property Services to install a door in my home. After contacting 10+ local…read morecontractors, he was the only one who gave me straight answers and offered to swing by to give me a free in-person estimate. Door, jamb, molding, and hardware all included. The job went very quickly and I couldn't be happier with the result. Price was competitive and less than I had originally estimated. Will definitely be calling again next time I need anything done.

From the owner: Busy schedules can make home repairs hard to get to. Now your growing "To Do" list just looks…read moreoverwhelming and unmanageable. Where do you start? It takes just one call to hire All Property Services to solve all your home repair headaches. Professional, safe, reliable handyman services on-time, every time, that's our guarantee. All Property Services completes all major and minor home repairs in a quick, efficient manner, making your to-do list manageable allowing you to spend your time doing what you enjoy most. High quality, consistent work means every home repair, installation, maintenance or odd job is quickly checked off your list so you can officially get it off your mind. Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.We would welcome the opportunity to earn your trust and deliver you the best service in the industry!​

I have a 10 family building. needed a shower valve and trim installed. I had the drywall torn out…read moreand the plumbing exposed. I sent them pictures. they called back told me that there is nothing out of the ordinary there and gave me an estimate of $450.00 about. my bill was $712.00 about 63% over the estimate. I realize that it is only an estimate, but I would think that anyone that has been in business that long could give a better estmate than that. the work was good, but it was supposed to be good. the plumber, dave, was on time, but he was supposed to be on time. when I told dave that the estimate that they gave me was $450.00 he said I didn't tell you that. it was rob that told you that. is that the way they operate? I guess so. they did it to me. rob is what they did to me. BAIT and SWITCH. this work was done 2/9/23

Called for a simple leaking drain in my tub, took two visits and this company still couldn't figure…read moreout the simple problem (misaligned rubber O ring on tub drain). Plumber did not inspect the pipes, use a snake camera, or take anything apart on either visit. Visit #1: Showed the plumber the source of the dripping by turning the shower water on. Plumber was convinced it was a loose faucet, so he put caulk around the seal and told me not to use the tub/shower for a day. This obviously didn't work. Visit #2: Leaking persisted the next day when testing the water. Plumber came out, but I was unable to make the drips occur (although there was water on the floor of the basement and in a bucket). Plumber said there is nothing he could do - Did not inspect or diagnose anything. Called another plumber and it was a misaligned rubber O ring on the tub drain (new construction home). Five Star Plumbing left me with no real work done and black fingerprints all along my hallway and bathroom walls.