got extensions from Lindsay for a couple years and I have had nothing but good things to say about her. However, over the time I have spent in her chair, my feelings have changed. I understand having a cancellation fee, however, things happen in life that are beyond control, such as emergency hospitalization, that deserve consideration of the policy. And it's not like I was a no show, I sent txt messages letting her know that I was sick and ended up in the hospital. Especially since I had more than four changes to my appointments from Lindsay, to all of which I complied. The last straw for me was when I called a few weeks before my usual appointment to let her know that I removed my extensions and planned to work on growing my natural hair but that I still need a cut and my roots done. On the day of my appointment I was charged $400. (My normal appointments were $500 to move up 2 rows of extensions and cut and color). I paid the $400 being confused but not wanting to cause a scene. I have lived in Atlanta, Charlotte , NC, Dallas and other cities and never in my life have I paid $400 for a cut & color. I feel taken advantage of and it has bothered me to the point of writing this review and never going back. read more