Look, I understand we are all out of sorts right now, and that's why people who go out need to practice social distancing and wear a mask inside, and people who open their stores need put a structure in place to protect them and their customers. I am SO a fan of that. What I am not a fan of is people who open stores, put guidelines in place and yet are still so panicky that it freaks out customers (who are wearing masks, and who also are doing anything they can not to get sick), and who are so fearful and frenzied that they don't want to provide merchandise guidance because they can't wait for you (even if masked and six feet away) to get the heck out of there. This is what happened to me at this place, making me question whether we are, indeed, all in it together.
First, there was a sign on the door that said no browsing. Totally get it. When I had reached my 20th minute waiting for my stuff outside in the parking lot, I tried phoning them, and I tried another two times with no answer. When a half hour hit, I finally stuck my shoe in the door to ask if my order was coming (note - not browsing) and some frenzied, gesticulating woman behind the counter screamed, "OUT, OUT, OUT, OUT!!!", waving her hands like a referee on speed.
So I went out and waited, and it finally did come. When I got home, I realized I had been sold about 20x more than I needed, even though I had described the size of my lawn and that I only needed to patch it up (I have never done this before). But guess who must not have been listening, or was listening but only cared about shortening the encounter - the slightly less panicked (at least visibly) guy who works there, maybe owns the place. This morning I called them to see if they could take the extra unopened items back, and his immediate response was, "First of all we only give credits, secondly we're not accepting returned merchandise right now." I thought the latter was interesting given he and he his two workers who had brought the stuff to my car had put their hands all over it, so I guess it's ok for me to trust that they don't have the virus, but not vice versa.
Anyhow, when I discussed all this with him on the phone this morning, he too yelled at me and said I should have obeyed the sign that said no browsing (again, I had stuck my toe in after trying to call three times, to find out where my stuff was). Hence, I am writing this review.
Here's the moral of the story - if you are going to open, the mantra really should be "we are all in it together", right? Not some panicked, bitter and resentful version of being open. Please do us a favor and close if you are going to treat people this way. There are plenty of stores that are doing it right. read more