Love this place my Yorkie goes 3x week. Staff is great always with the dogs inside and outside…read more Owner Dee is so caring about the dogs sent me a pic of spot where staff removed a tick so I was able to send to Vet

This company was great for the first year we used them. We have 2 special needs cats who require a…read morelittle extra mgmt (ea. have 1 eye and require to be kept in individual "zones" in our home). We relied on EP services and would leave detailed notes to remind them of the cats' needs and dietary/medical requirements. Generally, the team at EP did a great job and were a trusted service provider. Recently they changed their billing policies, we had previously used VenMo and they switched to requiring a CC, which is fine, we always paid our invoices and we're in good standing. After a recent trip, we had Qs regarding their new billing policies, these Qs remained unanswered despite numerous attempts to contact them. We received a response from the EP team that they would reply shortly - they never did. We then found late fees auto-charged to our CC due to not paying the invoices within the terms, however, we had held payment due to our queries not being answered over the course of weeks, despite them saying they would respond. The EP mgmt team, when reminded and informed of our Qs, and subsequent dissatisfaction w/ the late fees, was extremely unproffesional and rude to my partner, and said our account was closed and they would not continue service. They also implied we were high maintenance when we had called after hours, while we were out of state, asking if someone could check on one of our cats who had not been seen on one of our 3 cat cameras for 12 hrs. They implied we panicked - which any good animal owner would do - because we reached out. They failed to recall that earlier this summer, one of their associates actually locked one of our special needs cats in the wrong "zone" of our home, a major concern that jeopardized our cat's safety. When that originally happened, they were great about rectifying the situation, but it was very rich of them to accuse/imply us of being panicked, when we had a past experience when their incompetence put our cat's welfare at risk. This company owes us late fees and has sketchy business practices. I compliment them for their care of the cats, generally, but the management of the business, their inconsistent/shady billing practices, and terrible customer support/rudeness to standing customers is unacceptable. Do not use this service.

What an amazing place! We are traveling in our RV and ran out of treats. My Whippet is a very…read morepicky eater. We stopped in woof on the way from the beach. Ariana greeted us with a smile. The store is well stocked, and great working ac. Decent amount of parking. Ariana listened to what I was looking for and showed some products that might fit. She even found some samples for my pup to try. We found some treats he loves and they sent us home with a sample welcome bag. Thank you for the help. We will be back!

Super unhelpful people. Went in to buy a dog harness for my new puppy. Brought puppy in so we can…read moretry on. Asked lots of questions and she would not come out from behind register to help me. I was the only person in the store. This is not the first time I've been in this place and got zero help. Guess I'll be shopping online. Again.

Great selection, knowledgeable staff, got some healthy treats for the pup and some probiotics.read more

This is a small well stocked pet shop. They are not…read moreexpensive and the employees are very friendly and knowledgeable. Also dogs are very welcome.

Had one good and one bad experience at Petco but the bag was really bad so we brought our wheaten…read moreterrier here and two lovely women provide a very caring service. Bailey came out great

I have been bringing my dog there for two years. I would agree with another review with Kaylee…read morebeing unprofessional and not equipped to handle dogs that aren't perfect. One morning I called her and told her that my dog had been throwing up and she told me she doesn't want to see him and she would reschedule. The next time I brought him, she charged me an extra $75 for the cancelation fee for canceling late. However, I didn't cancel, she told me she would reschedule. She made that decision and not me and then charged me an extra $75. She also spoke down to me for spending 4 hours on him and told me I need to do better. However they charge for each hour.

Katelyn, Matt and team are amazing! They take their time and really are the dog whisperers. I've…read morebeen to other places and my pup came home with uneven fur, shaking like a leaf and overall traumatized. Now, my pup feels safe, looks adorable and is happy. She doesn't even cry when I leave her there and she's an anxious little Yorkie. We wouldn't go anywhere else.

Stellar groomer. We've used ~5 groomers over the years for our golden retriever, and this is by far…read morethe best (though also the most expensive). They did such an especially impressive job shedding our golden, instead of simply cutting the fur.

Such a great business! We have been going to Earthwise since they opened. I can't recommend them…read moreenough. Penny is so very knowledgeable about pet nutrition and helpful in providing so many high quality brands with a variety of sizes in each brand. She will even call the brand representative if you need specific information about ingredients. One of my Cavaliers was diagnosed with kidney disease and needed a low protein diet. Penny was able to speak to several brand reps and suggest the best food for my dog. In addition to food, treats, holistic products and toys, Earthwise offers top notch grooming services. Michelle is not only talented and so patient but also very empathetic. When one of my other Cavaliers was nearing his last days due to CHF, Michelle was so kind to see him as being groomed was one of Jacob's favorite activities. He always looked forward to the special attention and was never happier then when he was showing off his fresh cut. Michelle treated Jacob with such gentle kindness, knowing it would be the last time he got to enjoy being groomed. I have recommended Earthwise to many friends. The personalized treatment you receive make you feel like you and your fur babies are family.

Just picked up Pluto and he looked so handsome! Hannah did a great job. She took her time and was…read morevery thorough. Will absolutely bring him back. Thank you Hannah and Earthwise!

Kathy and her staff took especially great care of my blind cocker spaniel, Willie. Their patience…read moreand gentleness with Willie were reassuring to both myself and more importantly, to Willie. They went the extra mile which ensured that Willie always got an excellent grooming. I was always consulted as to what I wanted for him and offered helpful suggestions when necessary. I would drop him off knowing that he was in a good and caring place of business. When I picked Willie up, he always looked superb. On more than a few occasions Kathy went the extra mile to accommodate, on short notice, requests by me for grooming and/or boarding for Willie. Her pricing is more than fair, her service, superb. I recommend her and her staff highly. Doug D. Amesbury, MA

Our dog was entrusted to Kathy's Boarding and Grooming healthy. He was suffering from heat stroke…read morewhen he was taken to the ER Vet Hospital. Where the diagnosis confirmed by the ER veterinarian. No family should ever have to experience the fear, expense, and heartbreak that we did because their pet was not properly cared for. A boarding facility should understand the serious dangers of heat exposure, especially for large dogs, and take appropriate precautions. Based on our experience, that did not happen. The lack of knowledge, judgment, and care shown while our dog was in Kathy's custody resulted in a preventable, life-threatening medical emergency. We trusted Kathy's Boarding and Grooming with a beloved member of our family, and that trust was completely shattered. We cannot recommend this business and strongly urge other pet owners to think carefully before leaving their animals there.

***Looks like she's closed the shop*** I hope she's…read morere-opened elsewhere and sees this update. If you moved let me know, Id come to your new place! I've brought Cookie here a couple times now. Each time with short or no notice. They are cheerful on the phone and in person, & they take care of Cookie's nails super quick! By the time Cookie realizes she's been "traumatized" by the nail clippers, she's all done & chomping on a treat. She gives a full body wag both going in and coming out of the shop, I can't recommend them any higher! We will keep bringing our business here! Thanks!!!

I stopped bringing my dogs here for numerous reasons. Half the time they weren't open for the…read morescheduled appointment and I had to wait in the parking lot- with the other customers for someone to arrive. I also got fed up bringing my dogs in for an 8:30 appointment and not having them done till after 3:00 pm. The last time was 5:30 pm! I don't want my dogs crated for an entire day! At the same time she would take walk in appointments! What the heck! Not a positive experience, to say the least