I put down a deposit and scheduled a promotional treatment on March 18, on March 27 I get a text message informing me that my service needed to be rescheduled because the aesthetician needed to take care of a regular client and was bumping me, even though I had been booked for almost 2 weeks. She offered up a couple of options for me, but most of them were conflicting with my schedule. So I took an appointment on the eighth (A week after my original appointment) The next day I was able to move my original appointment on Tuesday to Monday, and I texted informing her that I moved my appointment And that I was now available for the 2 PM on Tuesday that she offered me. To which she replied, "OK perfect" to which I thanked her immediately. Before I left today, I texted to find out where exactly she was located in the mall, but another one of the people that contacted me about the Treatment after I started the process online, responded to me faster and told me where to go. I did not realize that she was trying to reschedule to Thursday until after I was already sitting in her lobby. To which I replied, that was completely unacceptable as I had already moved my appointment for her once, and that she replied to me that I was good to come in today. She tried to tell me that the response to me saying I could do 2 PM on Tuesday was automated, even though I directly answered her, and there was no automated response to the thank you, So obviously, her excuse is BS! You would think after four days of a message coming through to which you have automated responses for, you might want to see what those said at some point, would you not?
If you value your time and money, do not go to the Studio! She certainly does not value yours! Also, she's trying to threaten me with putting a video of me in her lobby online, the video is of me pacing around her lobby and looking in the back, it starts after I call out to her and no one answers. The place is completely empty as far as I can tell. I had already rang the bell to alert them that I was there, and I sat for a few minutes before I started pacing around, wondering what was going on. After she did not answer, I said WTF and ring the bell again.
Please do show the video of how you treat your customers... It only validate how little concern you have to people in your business, and that you don't even have enough courtesy to respond to people in person. read more