I visited their competitor first. I needed a watch battery. The competitor said they wanted me to…read moreleave it overnight. I had used them before for a battery and they charged $15- BUT, I didn't want to leave it overnight (do paperwork, etc.) so I told them I would try Alexander's. I entered Alexander's and the technician was busy with a customer. I told her I didn't mind waiting. I sat in a chair and played with my phone. About 15 minutes passed and the technician told me my watch was ready. She told me "NO CHARGE! ... because you had to wait." NO CHARGE!!! You can bet that is MY STORE from now on. I don't know why that other store has to keep a watch overnight for a 5 minute job-- meaning I have to make a trip back. Nope! Nope! Nope!

Outstanding service, knowledge and follow up. I will return to purchase more items in the future.read more

I have always had great service at Brian Davis jewellers. Their staff is very friendly and helpful !read more

Brian Davis Jewellers are an awful business. They don't know what is going on in their store half…read morethe time. They are extremely unorganized and their customer service is terrible. If you try and address an issue with them, they will deny it and will not help you any further. I would ABSOLUTELY NOT RECOMMEND THIS PLACE TO ANY OTHER PERSON. I tried to file a complaint with the BBB and they flat out lied and so I was unable to file it. Beware of buying your diamond jewellery from here.

I am in the Port Huron, MI, area and needed my wedding set repaired. I had lost one emerald stone…read more NOTHING more was needed except to check the prongs. Sam Clawson at the Lawrence Jeweler in Fort Gratiot, MI, worked for over a week trying to convice me that my rings were worthless and my smaller diamonds were nothing but chips, my larger diamond was not the quality I thought I had. He assured me I would be wasting money to repair something of it's quality that was so badly damaged. My ring was from Mosher's Jeweler and had been serviced by them for 30 years. I had appraisal certifications to prove the quality and value of all my rings. At the end of our "relationship", Sam was all set to sell me a new wedding set for over $12,000. When I asked for certain information in writing, the whole attitude changed. This jewelry store is not operated as a quality and trustworthy jewelry store. From the first time inside, we felt we were being hustled but wanted to see if we were correct. After their "scam" went south, we left and went to Coughlin Jewelers in St. Clair. They appraised all my jewelry in accordance with my previous appraisal certifications. Not only did they repair my wedding set, they replaced two of my diamonds with larger stones, replaced the one lost emerald, took the two smaller diamonds that had been replaced and made earring charms for me. All for $2,500. I will never darken the doors of Lawrence Jewelers and would advise EVERYONE, before making a purchase, you will be better served and get better quality by going to Coughlin Jewelers in St. Clair, MI.

I am writing this review from my fiancé Alec's Yelp account. Dion, Jonathan and Sergio are class…read moreacts. They were so helpful from beginning to end throughout our engagement process. My fiancé took my grandma's heirloom diamond and put it in a new setting. Dion was so so helpful and friendly throughout the whole process. The finished product was everything I dreamed of! I had to get the diamond brought down slightly and they worked with my jeweler in San Francisco (where we live) to get it fixed and took care of everything! A month later we went back to buy my fiancé Alec's wedding band and they were once again extremely helpful and all around happy and friendly people to do business with. I highly recommend them!!

Amazing service. Staff is very knowledgeable and paid the most for my scrap gold. Couldn't be…read morehappier. Thanks so much for helping me pay off my bills.

Horrible customer service they insult you with their prices they are willing to buy for and the…read moreowner or manager has no customer service skills

Great little shop with reasonably priced items ranging from a ball of yarn to high end jewelry and…read moreeverything in between. It's a great shop for stocking stuffers for that hard to buy for person on everybody's list. Terri the owner is super helpful and knowledgeable if you are buying for you knitting nut in the family. I personally am a huge fan of the imported chocolate and sweets. Top Notch!