I needed to have my wedding rings re-sized (made a 1/2 size larger). I did some price checking and…read morethey had the best price. In addition, the staff is pleasant and knowledgeable. And the rings look fabulous - enlarged, cleaned and polished. I worked with LouAnne and she was great to work with.

Great customer service and very friendly. I did not find exactly what I wanted in the showcase and…read moreI was given the opportunity to look through the book that they order from and I found the most perfect earnings.

I visited their competitor first. I needed a watch battery. The competitor said they wanted me to…read moreleave it overnight. I had used them before for a battery and they charged $15- BUT, I didn't want to leave it overnight (do paperwork, etc.) so I told them I would try Alexander's. I entered Alexander's and the technician was busy with a customer. I told her I didn't mind waiting. I sat in a chair and played with my phone. About 15 minutes passed and the technician told me my watch was ready. She told me "NO CHARGE! ... because you had to wait." NO CHARGE!!! You can bet that is MY STORE from now on. I don't know why that other store has to keep a watch overnight for a 5 minute job-- meaning I have to make a trip back. Nope! Nope! Nope!

Outstanding service, knowledge and follow up. I will return to purchase more items in the future.read more

We visited James O. Poag Jewellers earlier this spring to design our rings!…read more ...yes, THOSE rings! To be clear: no proposal yet! We both have family diamonds, and have discussed for years that it would be a wonderful idea to combine them and create the perfect custom engagement ring that also symbolizes our families coming together... awwwwwww... so now the time has come... :) Our appointment was with Mr. James O. Poag himself, and he was absolutely brilliant. It's his family business. He made us feel comfortable instantly, and spent about an hour with us as we did the whole design decision. We never for a moment felt rushed or pressure in any way. He was a very good listener to what we wanted, and was informative, upfront, funny and creative. It was an absolutely perfect experience! They even let our small dog come in (in a purse) so she didn't have to wait in the car alone the whole time (we drove in from Toronto). Just love that. We received a rendering of the ring designs within 2-3 weeks of our appointment. SO COOL! I am sharing those renderings so you know more about the custom design process - I had no idea! It makes it all that more exciting! The shop itself is in Strathroy, a quaint little town in southwestern Ontario. It is seriously adorable, which adds to the romance of the occasion for sure! Its interior is clean, the fantastic staff are informed, attentive and clearly interested in their careers in jewellery. I love passion. One of the reasons we loved this place when first deciding on where to go was that they do fingerprint engraving jewellery (http://www.poags.com/dimples.cfm), though we didn't end up choosing rings that suited this technique. We'll be back to create more custom work though! A second reason is that they buy gold. We brought in some old jewellery box finds to sell (didn't seem like much) and turns out we stared with an $850+ credit! Yay for the current gold market (and yay again for Poag's)! No wonder there are so many gold buyer commercials! Third: My in-laws-to-be gave us a $500 gift certificate here after researching area custom designers/gemologists/jewellers. Thank you, Macphees! Now that we have signed off on the design for all three rings (engagement, 2 x wedding bands), I have stepped out of the equation. I do know the rings were ready six weeks after our appointment (that milestone has passed), but I don't know when/where/how the proposal will happen! FUN! Will of course update this review at the next step of the journey! :) To summarize: So far, so good with our custom ring designs using family diamonds + one we purchased there! I have been extremely impressed and absolutely satisfied with every aspect of this business throughout the process. It came very highly recommended, and now I wouldn't hesitate to join the chorus. GO HERE!

Poag's has always been my parents go to jewellery store, so when I moved back to the area they were…read morewhere I went to have a ring designed with stones from rings I no longer wore. Let me say I was not disappointed at all!!! Jeff was amazing and is so talented! He kept me informed through the whole process of my ring being made with emails. I just picked my ring up and I am thrilled!!!! It turned out better than I could have wished for! The service and talent is well worth the visit no matter how far you need to travel! Poag's has my forever business just like my parents! Thank you so much Jeff for my one of a kind new purpose ring that I love!

I am in the Port Huron, MI, area and needed my wedding set repaired. I had lost one emerald stone…read more NOTHING more was needed except to check the prongs. Sam Clawson at the Lawrence Jeweler in Fort Gratiot, MI, worked for over a week trying to convice me that my rings were worthless and my smaller diamonds were nothing but chips, my larger diamond was not the quality I thought I had. He assured me I would be wasting money to repair something of it's quality that was so badly damaged. My ring was from Mosher's Jeweler and had been serviced by them for 30 years. I had appraisal certifications to prove the quality and value of all my rings. At the end of our "relationship", Sam was all set to sell me a new wedding set for over $12,000. When I asked for certain information in writing, the whole attitude changed. This jewelry store is not operated as a quality and trustworthy jewelry store. From the first time inside, we felt we were being hustled but wanted to see if we were correct. After their "scam" went south, we left and went to Coughlin Jewelers in St. Clair. They appraised all my jewelry in accordance with my previous appraisal certifications. Not only did they repair my wedding set, they replaced two of my diamonds with larger stones, replaced the one lost emerald, took the two smaller diamonds that had been replaced and made earring charms for me. All for $2,500. I will never darken the doors of Lawrence Jewelers and would advise EVERYONE, before making a purchase, you will be better served and get better quality by going to Coughlin Jewelers in St. Clair, MI.

I am writing this review from my fiancé Alec's Yelp account. Dion, Jonathan and Sergio are class…read moreacts. They were so helpful from beginning to end throughout our engagement process. My fiancé took my grandma's heirloom diamond and put it in a new setting. Dion was so so helpful and friendly throughout the whole process. The finished product was everything I dreamed of! I had to get the diamond brought down slightly and they worked with my jeweler in San Francisco (where we live) to get it fixed and took care of everything! A month later we went back to buy my fiancé Alec's wedding band and they were once again extremely helpful and all around happy and friendly people to do business with. I highly recommend them!!

She fixed my bracelet so fast! Amazing service and super friendly. Definitely coming back!read more

LOVE this place! I found it on Yelp. I was looking for a small business to repair several pieces of…read morejewelry and this place turned out to be exactly what I was looking for. Their pricing on jewelry repair is fair and they have a really cool station set-up where you can customize your own anklets, bracelets and chain rings so I bought two pieces while I waited. Definitely worth checking out!

I recently got engaged and my fiancé commissioned Eli's Jewelry to design my ring. I was very…read morespecific during our ring shopping process and desired a classic, natural diamond ring that would stand the test of time. They did not disappoint! I love the design. The dainty, yet standout quality of the overall appearance along with the diamond's clarity is more than I could have hoped for. I cannot stop staring at my hand and I always receive so many compliments on a job well done. Thank you very much, to my soon-to-be husband! And, thank you to Elias for understanding the assignment! Update 1/24/26: Custom wedding band finally arrived after 1 month and it's a beauty. If you're looking for high-quality natural diamonds, then this is your jeweler. 10/10.

Eli's Jewelry has taken excellent care of me. Eli himself invited me to his store for a…read moreconsultation and he and his staff were very warm,friendly and thorough with discussing the project and the creation process. We were served cocktails while our jewelry was cleaned gratis,and Eli followed up with me today with the design and cost of production. I'm very pleased so far.

Friendly and the service was fast and great.. Great jewelry…read moregreat deals. Fixed my watches and put the batteries in my GUESS watches that was awesome.

Randy and Brett team are fantastic! Made my first experience with them positive and fun. I learned…read morequite a bit while there to get a ring re-sized and to discuss options for a new setting for my diamond wedding ring. I will definitely be back, thank you for making it such a great experience!

There is plenty or room for parking with a short walk to the entrance. The lobby is large and…read moreinviting. This is a family run business and the family is very kind, informative and helpful. The office is clean. The prices are more than fair; I traded in my silver for melt and was very pleased with my outcome. This is not a typical coin collector shop. They buy/sell silver & gold and other precious metals. I will return.

Came here, not expecting to sell but to see/hear their offer based on several referrals. Thought to…read moreget a second appraisal but after talking with Chad(owner) I truly felt it was a decent offer and went with it. Glad I did and will be going back as the price has gone up a lot since earlier this year.