There is plenty or room for parking with a short walk to the entrance. The lobby is large and…read moreinviting. This is a family run business and the family is very kind, informative and helpful. The office is clean. The prices are more than fair; I traded in my silver for melt and was very pleased with my outcome. This is not a typical coin collector shop. They buy/sell silver & gold and other precious metals. I will return.

Came here, not expecting to sell but to see/hear their offer based on several referrals. Thought to…read moreget a second appraisal but after talking with Chad(owner) I truly felt it was a decent offer and went with it. Glad I did and will be going back as the price has gone up a lot since earlier this year.

I have always been impressed with the Tappers store at Somerset mall. The store is so shiny and…read morebright and the staff is very welcoming. My husband and I are in our mid 80's and we walk the mall every day and stop to chat with the staff. There is one Security Person (Mark) I don't know his last name, but he went way above and beyond his official capacity. I had fallen a week ago and was walking on a cane. He saw me sitting on the bench waiting for my husband to get the car and pick me up. He took a minute from his job to help me to the car and be sure I was buckled in. We were parked right outside the center court entrance. That act of kindness meant so much to me and I will never to be able to thank him enough. Tappers is extremely fortunate to have security personnel like Mark.

I believe I was racially and economically profiled at Rolex Boutique Tapper's Detroit. I was…read morestopped at the door and discouraged from entering a nearly empty boutique, while shortly afterward I watched other customers walk in without receiving the same treatment. I don't make that accusation casually. I was visiting Michigan and spending the day with a family I had invited to dinner and to take their children to the LEGO Store. They were humble people and dressed modestly. I am Mexican-American and, because I was traveling, I was dressed comfortably and casually. As we walked through the mall, I noticed the Rolex boutique. I own several Rolex watches and routinely stop in boutiques to see what they have. I pointed toward the store, told the family I wanted to go inside, and walked toward the entrance with them directly behind me. The two security guards at the entrance were professional and courteous. They treated me like any other customer. Then a gentleman behind the counter saw us. He looked at me. He looked at the family behind me. Then he rushed toward the entrance and physically positioned himself in the doorway to stop me. "I'm so sorry, sir, you cannot enter. We don't have enough associates to assist you. We are really busy." Really? I could see inside the store. There appeared to be TWO customers browsing. I could also see associates who appeared to have nothing to do. The family behind me immediately understood the message. They stopped approaching and backed away. I didn't. I smiled and asked, "No problem. How long should I wait?" "At least 30 minutes. You may want to visit other stores." I told him I was perfectly comfortable waiting right there. And then something remarkable happened: the supposed 30-minute wait suddenly vanished. After speaking with me for another moment, his position changed to: "Okay, you can come in." No wave of customers had left. No obvious staffing issue had suddenly been resolved. Somehow, within moments, the 30-minute barrier disappeared. Once I was inside, a young Black man entered. I watched the same employee's reaction and perceived an obvious hesitation. Given what had just happened to me, the question hanging in my mind was impossible to ignore: Why wasn't he stopped too? Shortly afterward, a white man entered. No confrontation. No warning about being understaffed. No "30-minute wait." He appeared to be given free access to the boutique. By then, the contradiction was impossible for me to overlook. I cannot tell anyone what was inside this employee's mind. But I can absolutely describe his conduct and how it affected me. Based on what I personally experienced and observed, I believe I was profiled based on my race, my appearance, the people accompanying me, and what this employee apparently perceived our economic status to be. And here's the irony: I am already a Rolex customer. I own multiple Rolex pieces. Once inside, with the entire experience already soured, I nevertheless tried to make conversation and asked about an entry-level Rolex I was considering purchasing as a gift. I was told to go to Tudor. That was enough for me. What angered me most wasn't being underestimated personally. It was watching the family I was with physically retreat from that doorway because they immediately felt that they did not belong there. I had invited them and their children out for an enjoyable evening, and in a matter of seconds, someone managed to make them feel unwelcome in a store simply because we wanted to walk inside and look at watches. Luxury is not a license to decide who looks wealthy enough to enter your store. A Rolex boutique should understand that better than almost anyone. Your customers do not owe you designer clothing, a particular skin color, or visible evidence of their bank balance before being treated with dignity. I walked toward that door as an existing Rolex owner. I walked away questioning whether I ever want to purchase another one. Rolex Boutique Tapper's Detroit should be embarrassed by this experience.

Honest, knowledgeable and professional. Very nice people. They have been doing this all their lives…read moreand are very passionate about their service.

We found the owners here to be knowledgeable, friendly and fair. We wanted to determine what to do…read morewith some older jewelry and they answered questions and were helpful. We also sold a few pieces and the price exceeded our expectations!

I've never wanted to give a 6 star review before. But the Diamond Vault of Troy deserves it…read more They offer customer service like no other retail establishment I have ever experienced. Here's what happened, in a nut shell: my son found a jar filled with old costume jewelry when we were renovating our cottage. He had been begging me to take him to a store that buys gold to see if he could get some money for it, but I knew it was all crappy costume jewelry. Finally, I agreed and added a couple of very small pieces of my old gold jewelry so he would get some money for something. My son found The Diamond Vault via Google. I'd never heard of it. Well, we went in and they treat us like royalty. (ugh, I wished I'd dressed nicer!) The friendly woman (Laura?) took her time going through each piece, explaining the machine, etc...and concluded with less than 1 g of gold. She took her note and the little pieces... and Mr. Timothy Mayer came back in with a little stack of bills. He praised my son for his instincts and gave him cash including valuable $2 bills to keep as an investment. He also gave him a wonderful lecture on investing (as well as giving to others, eg. donating his costume jewelry to a charitable thrift shop) and showed him around, including silver & gold coins and rare $500 and $1000 bills... It was riveting and my son soaked it all in. (I think he's going to start collecting coins and investing in metals!) The staff at The Diamond Vault of Troy has at least 2 more lifelong customers and advocates! They are nothing short of remarkable.

Smell of curry, was disgusting during lunch hours. I am not sure was there any Indian or not but…read moreregardless the stew/curry smell in a close place was not pleasant. Customer service was ok but the a place like diamond store should be welcoming. I was like waiting to get out of it quickly due to ugly food smell. Management should maintain a standard environment and ask their team to eat out or only bring non smelly food in the store.

I have previously sold gold to Tappers at this location last year. I made an appointment and went…read morein and was given a lower price than quoted last year when prices were way lower. As I was going to leave I was offered double what the original price would be. That is horrible in my eyes. Why not just give the legit price on what the item is worth. Also was told some items were fake stamped gold....went to another reputable jeweler and they are in fact real gold.

From the owner: Tapper’s Gold Exchange is Michigan’s most trusted name in gold buying, backed by 48 years of…read moreexperience. Specializing in the purchase of gold, estate jewelry, diamonds, and luxury timepieces, we provide a professional, secure, and transparent selling experience. Our expert team ensures you receive a fair and competitive offer in a comfortable setting, so you can feel confident and cared for every step of the way. At Tapper’s Gold Exchange, trust, integrity, and exceptional service are at the heart of everything we do.

Very polite staff. Assessment of gold to sell was thorough. Price was very fair. I would go here…read moreagain to sell gold.

Brought in some silver the other day felt like I was under arrest. Not a good experience…read morewhatsoever. It felt like I was getting a CPL license through the state police or something the way that the securities are unfortunately it was a terrible experience and I will not recommend them or go back there. It's broken pieces of silver not uranium. Thanks for making me feel like I was a criminal

Very helpful. Solid silver and gold coins and jewelry. I felt I received a very fair price.read more

A great place to do business. I always leave with something new to add to my collection.read more

Stopped in to sell a few silver and gold coins. They offered a fair price and payed off in cash. I…read moream pleased with the professional service and would do business with them again..

One of the better coin shops in the area. Good selection and quality customer service. I buy from…read morehere now and then and sometimes just stop by to see what they have that's interesting or new or just to shoot the breeze with other like-minded coin collectors. The prices are always good and sometimes a really good bargain can be found. I know, I've found some unique pieces here before. I am always on the lookout for a few rare Canadian silver pieces that I've yet to locate, but I have found some other valuable coins here before. I drop in to this shop more often because it isn't too far away and they always have something new or unusual. Excellent inventory and knowledgeable employees. The inventory is not stale and is always changing, which is a good thing in the rare coin industry. Perhaps one day they will have those elusive coins I'm looking for. Until then....

Will travel the 50 miles to come back here. VERY pleasant experience. Staff was knowledgeable of…read morecurrent markets and incredibly fair with value on our items sold. Highly highly recommend!

I have recommended them to everyone I know and they are always happy with the experience they gave…read morewhen they go. Very fair and honest and they will give you a better price than anywhere else. It's easy and I go there anytime I have gold or silver to sell.