Met one of the newer employees today; his name was Ed. Ed analyzed a semi-precious stone without…read moreeven making an offer. What Ed didn't know was that this jeweler was the SECOND opinion that I had gotten today. The first was at another establishment (much better offer). Ed indicated that my loose gemstone was typically thrown away after removing from jewelry...the other establishment nearby had offered me up to $90.00...$60.00 after bothering to look up the stone in a reference book (at the establishment other than Abbott's). Also had a negative experience with Fred (another jewelry guy who is employed there, and has been for quite some time). Fred had asked me, in front of a big crowd of customers..."Where is (such and such a street) in (city of residence)? It was a very frustrating question, and was quite private in nature. (He asked about my license information, in the presence of other customers). Needless to say, I called his boss (Mr. Abbott) and asked Mr. Abbott if he could discipline Fred, and somehow warn Fred that I would not put up with this ignorant and risky questioning. (Fred's still employed there, and has a rather negative and condescending attitude). Overall, this company is very loyal and great for offering collateral loans on jewelry, and especially precious metals. Upwards of 70%, this establishment is higher than most...where some others offer only 40-50% of face value. Kudos to John Abbott in this respect.

Honestly the place to go for a true authentic experience in the industry!…read moreThe tell it like it is and explain the situation of the worth of each piece.

I buy and have my jewelry repaired here when I need a jeweler, I always come here! Highly recommend!read more

Good Service, a little Pricey however Quality Jewelry!!! Been in Business a very long time...,read more

Will travel the 50 miles to come back here. VERY pleasant experience. Staff was knowledgeable of…read morecurrent markets and incredibly fair with value on our items sold. Highly highly recommend!

I have recommended them to everyone I know and they are always happy with the experience they gave…read morewhen they go. Very fair and honest and they will give you a better price than anywhere else. It's easy and I go there anytime I have gold or silver to sell.

This place is charming! The owner is very friendly and easy to talk to!…read more Overall the service was top notch. I would highly recommend their jewelry repair service! They also offer cleaning services!

Friendly and the service was fast and great.. Great jewelry…read moregreat deals. Fixed my watches and put the batteries in my GUESS watches that was awesome.

Great shop with lots of awesome stuff! Friendly staff too. Their prices are fair and flexible for…read morequality merchandise. They have a huge selection of jewelry too. I will be back.

I went to buy a firearm legally and after negotiating a price with the associate.. some guy that…read morewas unseen before comes out and asks me if it's gonna be a problem.. confused I asked what the problem would be.. he says im doing to much cursing in his store. He then asked me over and over( on top of me trying to talk,) did he have a problem. I say there's no problem and he walks away. the next guy comes out and is very short and rude while having me filling out the forms. I ask can he explain a question for me ( for the sake of his attitude,) he says no but he can read it and proceeds to snatch the paper from me and starts reading the question (lol) I inform him that I know how to read. After waiting about an hour ( I really wanted the gun, ) the guy comes out and says there was a hold on my name and come back in 3 days essentially. I go back four days later and at first they act as if I never put in an application.. then the guy comes out and said I can get the gun. He then makes me wait more than an hour.. first he couldn't find the trigger lock and after 30 minutes of shakingly trying to put several locks in.. he gets one in. he asks for my card and instead of putting it in a machine.. he copies it first ( I'm making a police report, ) I asked why he copied my card and he went into all this crap about if they don't get paid and all that crap... he pretends that my card won't read twice.. telling me if the chip won't read he can't sell it. I had another card ready for his bull. he keeps asking me ( lightly ) if theres a problem.. he says it every time I ask him a question. He keeps my card and Id for about 30 minutes after he charged it and he tells me it's a process when I ask him why he still has my shit. all of this to say I'm black ( if you haven't figured that out yet, ) and it's clear that they were looking for a reason not to sell me the gun and challenging me the entire time to get a rise from me. that's why I went thru all the bs they had for me.. I understood the moment I looked at the gun what it was... that type of nonsense has no affect on me.

My remembrance bracelet of my dad's thumbprint broke, causing it to fall off and was nearly lost…read more Ryan was able to reattach it the same day, making the connections stronger, ensuring it won't break again. While I was there, I even found a great Christmas present for myself! Super nice crew, fast and well priced. I'll definitely be back!

I've never wanted to give a 6 star review before. But the Diamond Vault of Troy deserves it…read more They offer customer service like no other retail establishment I have ever experienced. Here's what happened, in a nut shell: my son found a jar filled with old costume jewelry when we were renovating our cottage. He had been begging me to take him to a store that buys gold to see if he could get some money for it, but I knew it was all crappy costume jewelry. Finally, I agreed and added a couple of very small pieces of my old gold jewelry so he would get some money for something. My son found The Diamond Vault via Google. I'd never heard of it. Well, we went in and they treat us like royalty. (ugh, I wished I'd dressed nicer!) The friendly woman (Laura?) took her time going through each piece, explaining the machine, etc...and concluded with less than 1 g of gold. She took her note and the little pieces... and Mr. Timothy Mayer came back in with a little stack of bills. He praised my son for his instincts and gave him cash including valuable $2 bills to keep as an investment. He also gave him a wonderful lecture on investing (as well as giving to others, eg. donating his costume jewelry to a charitable thrift shop) and showed him around, including silver & gold coins and rare $500 and $1000 bills... It was riveting and my son soaked it all in. (I think he's going to start collecting coins and investing in metals!) The staff at The Diamond Vault of Troy has at least 2 more lifelong customers and advocates! They are nothing short of remarkable.

Smell of curry, was disgusting during lunch hours. I am not sure was there any Indian or not but…read moreregardless the stew/curry smell in a close place was not pleasant. Customer service was ok but the a place like diamond store should be welcoming. I was like waiting to get out of it quickly due to ugly food smell. Management should maintain a standard environment and ask their team to eat out or only bring non smelly food in the store.

Their prices and service are great. A story near them said replacing a watch battery would take…read moredays. They did the job in ten minutes. Look for them for any watch needs.

Very professional, quality jewelry at reasonable prices. Definitely will recommend…read more We'll do business with them again.