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Coughlin Jewelers

4.2 (10 reviews)
Closed • 10:00 am - 4:00 pm

Services - Coughlin Jewelers

Jewelry repair

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Lawrence Jewelers

Lawrence Jewelers

(7 reviews)

I am in the Port Huron, MI, area and needed my wedding set repaired. I had lost one emerald stone…read more NOTHING more was needed except to check the prongs. Sam Clawson at the Lawrence Jeweler in Fort Gratiot, MI, worked for over a week trying to convice me that my rings were worthless and my smaller diamonds were nothing but chips, my larger diamond was not the quality I thought I had. He assured me I would be wasting money to repair something of it's quality that was so badly damaged. My ring was from Mosher's Jeweler and had been serviced by them for 30 years. I had appraisal certifications to prove the quality and value of all my rings. At the end of our "relationship", Sam was all set to sell me a new wedding set for over $12,000. When I asked for certain information in writing, the whole attitude changed. This jewelry store is not operated as a quality and trustworthy jewelry store. From the first time inside, we felt we were being hustled but wanted to see if we were correct. After their "scam" went south, we left and went to Coughlin Jewelers in St. Clair. They appraised all my jewelry in accordance with my previous appraisal certifications. Not only did they repair my wedding set, they replaced two of my diamonds with larger stones, replaced the one lost emerald, took the two smaller diamonds that had been replaced and made earring charms for me. All for $2,500. I will never darken the doors of Lawrence Jewelers and would advise EVERYONE, before making a purchase, you will be better served and get better quality by going to Coughlin Jewelers in St. Clair, MI.

I am writing this review from my fiancé Alec's Yelp account. Dion, Jonathan and Sergio are class…read moreacts. They were so helpful from beginning to end throughout our engagement process. My fiancé took my grandma's heirloom diamond and put it in a new setting. Dion was so so helpful and friendly throughout the whole process. The finished product was everything I dreamed of! I had to get the diamond brought down slightly and they worked with my jeweler in San Francisco (where we live) to get it fixed and took care of everything! A month later we went back to buy my fiancé Alec's wedding band and they were once again extremely helpful and all around happy and friendly people to do business with. I highly recommend them!!

Michael Agnello Jewelers - Engagement Ring

Michael Agnello Jewelers

(36 reviews)

$$

Very engaging and an extremely competent staff. Good problem solvers and exceptional in coming up…read morewith suggestions if you are stumped on what to select for your significant recipient! Low pressure with coffee and nice treats available to bide the time!! And oh, did I mention the fabulous affordable selections they have at this store? Do not buy anywhere else until you stop here to shop. They are definitely worth the drive / time here in metro Detroit.

I purchased my wedding band nearly 30 years ago @ said business…read more Recently (September 2025) the prong broke prompting me to return for repairs, while there I decided to UPGRADE my ENGAGEMENT BAND spending over $7000. Unfortunately this experience has been nothing short of a DISASTER!! The LACK OF PROFESSIONALISM & ATTENTION TO DETAIL was DISAPPOINTING. Just as I did nearly 30 years ago I also returned to the outstanding jeweler my husband purchased my beautiful princess cut 2.02 G color grade/S12 clarity diamond stone for a 2nd appraisal which included the upgraded engagement band and the new wedding band, work Michael AGNELLO signed off on and thank goodness I did. Just like anything in life a 2nd opinion, especially when a substantial cost is incurred is beneficial, this is what was discovered & what transpired THE PRINCESS CUT DIAMOND IN MY UPGRADED ENGAGEMENT BAND WAS LOOSE, THE STONE ITSELF WAS NOT CENTERED PROPERLY. THE TINGE WAS NOT MATCHED PROPERLY, WHICH EXPLAINED THE VISIBLE YELLOWING BETWEEN THE NEW WEDDING BAND IN CONTRAST WITH MY UPGRADED ENGAGEMENT BAND. BOTH OF THESE DISAPPOINTING ERRORS, LED TO ADDITIONAL EXPENSES, ESPECIALLY BECAUSE OF THE POTENTIAL RISK OF LOSING THE STONE, WHICH IS ALARMING.!!!! THE APPRAISAL(s) MICHAEL AGNELLO SIGNED OFF ON WERE INCOMPLETE, INACCURATE even worse they DID NOT REFLECT THE CORRECT NUMBER OF DIAMONDS AND THEIR VALUE, NO PHOTOS WERE INCLUDED, ADDITIONALLY BOTH HAD THE WRONG DATE/YEAR WHICH RAISES CONCERNS ABOUT ITS RELIABILITY. NO INSURANCE AGENCY WOULD FIND THIS ACCEPTABLE. WHILE AT THE 2nd APPRAISAL APPOINTMENT I CALLED MICHAEL ON HIS CELL PHONE TO ADDESS MY CONCERNS. I had his personal cell # because he phoned me when he understood my initial visit in September was nothing short of a disappointment, he advised me he doesn't like his customers to leave disappointed, this too is misleading as well because it's the end of the year and the disaster goes on While at my appointment for my 2nd appraisal I did advise Michael he was on speaker conveying my concerns. Additionally I advised I tipped the sales lady, Michael was quick to respond "my staff knows not to accept tips" he immediately asked the tipped sales lady about accepting my tip and she was heard replying "I gave it to you" This contradictory information from the owner was further misleading, along with the quality issues of the bands, the botched appraisals which causes alarm as a consumer all of which left an extremely bad impression and further illustrates the lack of professionalism of his establishment When I attempted to discuss these issues with Michael he was rude. In fact, he was telling me to relax and considering the circumstances and discovery of these errors I was and then .... HE HUNG UP ON ME!!!! I wasn't the only one listening to him as I had him on speaker so there is no way around this should he refute I've noticed on previous reviews Michael disputing they're not so unique situations similar to mine further disregarding customer service and professionalism of a business owner downplaying and dismissing their concerns as well These are facts despite whatever Michael may claim especially with the documents with his signature signing off on them. I had hoped for a professional resolution rather than being compelled to resort to social media advocacy for others who might share or face similar challenges with his business however he choose to disregard my email requesting a call instead; SILENCE IS HIS ANSWER!!!! Overall; I cannot recommend this business, it's disheartening to see a business with such a long standing reputation fails to uphold its COMMITMENT TO CUSTOMERS ONE STAR IS GENEROUS BECAUSE ZERO IS NOT AN OPTION BUYERS BEWARE AND BE SMART BEFORE OPENING UP YOUR WALLETS AND YOUR HEARTS TO BE MET WITH DISAPPOINTMENT TO THE STAFF ON SITE, BE PLEASANT AND MORE APPEALING OPPOSED TO THE SOMBER FEELING OF THE ENVIRONMENT Happy New Year!! My goal with this review is ADVOCACY for future clients so they don't find themselves in a similar situation.

Coughlin Jewelers - jewelry - Updated May 2026

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