I visited their competitor first. I needed a watch battery. The competitor said they wanted me to…read moreleave it overnight. I had used them before for a battery and they charged $15- BUT, I didn't want to leave it overnight (do paperwork, etc.) so I told them I would try Alexander's. I entered Alexander's and the technician was busy with a customer. I told her I didn't mind waiting. I sat in a chair and played with my phone. About 15 minutes passed and the technician told me my watch was ready. She told me "NO CHARGE! ... because you had to wait." NO CHARGE!!! You can bet that is MY STORE from now on. I don't know why that other store has to keep a watch overnight for a 5 minute job-- meaning I have to make a trip back. Nope! Nope! Nope!

Outstanding service, knowledge and follow up. I will return to purchase more items in the future.read more

We had been a loyal customer for over 15 years. We put our trust into our bridal set and bands…read morepurchased for our wedding! We followed all of the maintenance recommendations on these items and purchased many other cherished pieces over the years. We began having an issue with my wedding set cracking in a certain spot. We had it in for 3 visits within 6 months for repairs. They tried to convince us that we needed to pay $3,800 to have it remade. It was not adding up to us and our trust in them began to fail. I finally picked my ring up in the condition listed as needing to be redone. I took it to a recommended family Jewelry Store in St. Clair and they were saddened that it was not receiving the care or expertise needed to make my ring perfect again. I am beyond disappointed with my experience with Lawrence jewelers. I feel as if we are a number to them now and they did everything they could to make some money off my cherished wedding pieces purchased and designed by them. I think it is shameful. Happy to share that with the right expertise, Coughlin's Jewelers has restored my ring and it looks more amazing than the day of our wedding!

I am in the Port Huron, MI, area and needed my wedding set repaired. I had lost one emerald stone…read more NOTHING more was needed except to check the prongs. Sam Clawson at the Lawrence Jeweler in Fort Gratiot, MI, worked for over a week trying to convice me that my rings were worthless and my smaller diamonds were nothing but chips, my larger diamond was not the quality I thought I had. He assured me I would be wasting money to repair something of it's quality that was so badly damaged. My ring was from Mosher's Jeweler and had been serviced by them for 30 years. I had appraisal certifications to prove the quality and value of all my rings. At the end of our "relationship", Sam was all set to sell me a new wedding set for over $12,000. When I asked for certain information in writing, the whole attitude changed. This jewelry store is not operated as a quality and trustworthy jewelry store. From the first time inside, we felt we were being hustled but wanted to see if we were correct. After their "scam" went south, we left and went to Coughlin Jewelers in St. Clair. They appraised all my jewelry in accordance with my previous appraisal certifications. Not only did they repair my wedding set, they replaced two of my diamonds with larger stones, replaced the one lost emerald, took the two smaller diamonds that had been replaced and made earring charms for me. All for $2,500. I will never darken the doors of Lawrence Jewelers and would advise EVERYONE, before making a purchase, you will be better served and get better quality by going to Coughlin Jewelers in St. Clair, MI.

I recently got engaged and my fiancé commissioned Eli's Jewelry to design my ring. I was very…read morespecific during our ring shopping process and desired a classic, natural diamond ring that would stand the test of time. They did not disappoint! I love the design. The dainty, yet standout quality of the overall appearance along with the diamond's clarity is more than I could have hoped for. I cannot stop staring at my hand and I always receive so many compliments on a job well done. Thank you very much, to my soon-to-be husband! And, thank you to Elias for understanding the assignment! Update 1/24/26: Custom wedding band finally arrived after 1 month and it's a beauty. If you're looking for high-quality natural diamonds, then this is your jeweler. 10/10.

Eli's Jewelry has taken excellent care of me. Eli himself invited me to his store for a…read moreconsultation and he and his staff were very warm,friendly and thorough with discussing the project and the creation process. We were served cocktails while our jewelry was cleaned gratis,and Eli followed up with me today with the design and cost of production. I'm very pleased so far.

I have always had great service at Brian Davis jewellers. Their staff is very friendly and helpful !read more

Brian Davis Jewellers are an awful business. They don't know what is going on in their store half…read morethe time. They are extremely unorganized and their customer service is terrible. If you try and address an issue with them, they will deny it and will not help you any further. I would ABSOLUTELY NOT RECOMMEND THIS PLACE TO ANY OTHER PERSON. I tried to file a complaint with the BBB and they flat out lied and so I was unable to file it. Beware of buying your diamond jewellery from here.

This family owned business is incredible and has earned our business. Arda is the nicest person and…read moreequally knowledgeable!! Keep up the great work!!

I have exclusively used Modern Art Jewelers for all my purchases , cleanings and repairs. They do…read moreall their own repairs and are very fair and reasonable. A family owned business for years. They have quite unusually beautiful pieces to choose from.

I wanted to update my 35 year old wedding set it was a round solitaire diamond. Michel helped me…read moreto customize it by adding blue diamonds to the shoulders and he put them in a beautiful pave setting.

These guys are incredible!!! I went in to inquire about getting my rings soldered together and as…read morewe discussed options, they offered to make a custom anniversary band to match my wedding ring for our 25th. They are true designers and artisans and took so much care and attention to detail. They listened and created an amazing piece, and used my original ring! And the price was more than reasonable. Congrats, you've got a customer for life! I LOVE my ring, thank you!!!

I used yelps quote service to see if they could resize my two rings as other chain jewelers did not…read morewant to take on my rings since it was missing stones and it might be a liability. They were very attentive, answered my questions quickly, and was able to service and resize my rings. They had it done within a few days at a very reasonable price and done to my liking. I'll definitely recommend this jeweler to people looking for jewelry repair. They also mentioned they are able to do custom pieces from repurposed jewelry or stones that I may also be looking into.

"I had an absolutely wonderful experience at Kevin's Jewelers! From the moment I talked to Harout,…read morehe was very friendly and knowledgeable. He helped me find the perfect ring, taking the time to understand exactly what I was looking for. I worked with him long distance from Florida. They are trustworthy, the family has been in business for a long time and the quality of the jewelry is outstanding, and I couldn't be happier with my purchase. The craftsmanship is beautiful, and I feel confident that I got a great value for such a stunning piece. I get so many compliments on my ring, I'm Loving it!. I highly recommend Kevin's Jewelers to anyone looking for exquisite jewelry and exceptional service"

Very engaging and an extremely competent staff. Good problem solvers and exceptional in coming up…read morewith suggestions if you are stumped on what to select for your significant recipient! Low pressure with coffee and nice treats available to bide the time!! And oh, did I mention the fabulous affordable selections they have at this store? Do not buy anywhere else until you stop here to shop. They are definitely worth the drive / time here in metro Detroit.

I purchased my wedding band nearly 30 years ago @ said business…read more Recently (September 2025) the prong broke prompting me to return for repairs, while there I decided to UPGRADE my ENGAGEMENT BAND spending over $7000. Unfortunately this experience has been nothing short of a DISASTER!! The LACK OF PROFESSIONALISM & ATTENTION TO DETAIL was DISAPPOINTING. Just as I did nearly 30 years ago I also returned to the outstanding jeweler my husband purchased my beautiful princess cut 2.02 G color grade/S12 clarity diamond stone for a 2nd appraisal which included the upgraded engagement band and the new wedding band, work Michael AGNELLO signed off on and thank goodness I did. Just like anything in life a 2nd opinion, especially when a substantial cost is incurred is beneficial, this is what was discovered & what transpired THE PRINCESS CUT DIAMOND IN MY UPGRADED ENGAGEMENT BAND WAS LOOSE, THE STONE ITSELF WAS NOT CENTERED PROPERLY. THE TINGE WAS NOT MATCHED PROPERLY, WHICH EXPLAINED THE VISIBLE YELLOWING BETWEEN THE NEW WEDDING BAND IN CONTRAST WITH MY UPGRADED ENGAGEMENT BAND. BOTH OF THESE DISAPPOINTING ERRORS, LED TO ADDITIONAL EXPENSES, ESPECIALLY BECAUSE OF THE POTENTIAL RISK OF LOSING THE STONE, WHICH IS ALARMING.!!!! THE APPRAISAL(s) MICHAEL AGNELLO SIGNED OFF ON WERE INCOMPLETE, INACCURATE even worse they DID NOT REFLECT THE CORRECT NUMBER OF DIAMONDS AND THEIR VALUE, NO PHOTOS WERE INCLUDED, ADDITIONALLY BOTH HAD THE WRONG DATE/YEAR WHICH RAISES CONCERNS ABOUT ITS RELIABILITY. NO INSURANCE AGENCY WOULD FIND THIS ACCEPTABLE. WHILE AT THE 2nd APPRAISAL APPOINTMENT I CALLED MICHAEL ON HIS CELL PHONE TO ADDESS MY CONCERNS. I had his personal cell # because he phoned me when he understood my initial visit in September was nothing short of a disappointment, he advised me he doesn't like his customers to leave disappointed, this too is misleading as well because it's the end of the year and the disaster goes on While at my appointment for my 2nd appraisal I did advise Michael he was on speaker conveying my concerns. Additionally I advised I tipped the sales lady, Michael was quick to respond "my staff knows not to accept tips" he immediately asked the tipped sales lady about accepting my tip and she was heard replying "I gave it to you" This contradictory information from the owner was further misleading, along with the quality issues of the bands, the botched appraisals which causes alarm as a consumer all of which left an extremely bad impression and further illustrates the lack of professionalism of his establishment When I attempted to discuss these issues with Michael he was rude. In fact, he was telling me to relax and considering the circumstances and discovery of these errors I was and then .... HE HUNG UP ON ME!!!! I wasn't the only one listening to him as I had him on speaker so there is no way around this should he refute I've noticed on previous reviews Michael disputing they're not so unique situations similar to mine further disregarding customer service and professionalism of a business owner downplaying and dismissing their concerns as well These are facts despite whatever Michael may claim especially with the documents with his signature signing off on them. I had hoped for a professional resolution rather than being compelled to resort to social media advocacy for others who might share or face similar challenges with his business however he choose to disregard my email requesting a call instead; SILENCE IS HIS ANSWER!!!! Overall; I cannot recommend this business, it's disheartening to see a business with such a long standing reputation fails to uphold its COMMITMENT TO CUSTOMERS ONE STAR IS GENEROUS BECAUSE ZERO IS NOT AN OPTION BUYERS BEWARE AND BE SMART BEFORE OPENING UP YOUR WALLETS AND YOUR HEARTS TO BE MET WITH DISAPPOINTMENT TO THE STAFF ON SITE, BE PLEASANT AND MORE APPEALING OPPOSED TO THE SOMBER FEELING OF THE ENVIRONMENT Happy New Year!! My goal with this review is ADVOCACY for future clients so they don't find themselves in a similar situation.