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The Paw Spa

3.8 (16 reviews)
Updated 1 month ago

Services - The Paw Spa

Bath and groom only

Full grooming

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Gina C.

I went to get my yorkie, Tinker from theThe Paw Spa groomers 1055 Vineland Road Winter Garden and paid $80 cash without first seeing my puppy (that was my mistake). I had shown them pictures when I first dropped her off so they could see what I wanted: a Teddy bear cut. The result wasn't even close. When the woman brought her to me and I complained, she took her back inside and chopped off some length from her face. It looked even worse. The manager finally came out and said, "she doesn't have the right hair for the cut you showed us in the pictures". I asked why the girl didn't say that when I first brought her in? To top it off, when I asked for a discount, the manager went inside then came out and told me she'd cut my puppy's hair some more. I said, "No! It's horrible and cutting off more length won't help because it's not even close to what I asked for." The manager smiled, looking like she about to laugh. I stood up and said "THIS IS AN $80 DISASTER!!!" At this point the manager said, "I have to ask you to leave. I don't yell and don't expect to be yelled at". I had raised my voice but I certainly didn't yell. So now I have an ugly dog and I'm out $80. This is the second incident I had with Pet Spa. The other time was with my Papillon when he developed an ear infection within a few days of his grooming. NEVER AGAIN.

Lucy after being groomed at The Paw Spa in Winter Garden.

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10 months ago

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Charlene D.

Thank you Layra! It is our pleasure!! <3

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1 year ago

The is a wonderful place to have your dog get a bath etc. The people that work there are amazing!!!! Highly recommend!

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3 years ago

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4 years ago

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4 years ago

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4 years ago

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4 years ago

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4 years ago

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8 years ago

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Charlene D.

Thank you very much Juan! Your pups' were a real pleasure!

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4 years ago

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11 years ago

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8 years ago

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Charlene D.

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9 years ago

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6 years ago

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Charlene D.

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9 years ago

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11 years ago

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Plush Paws Pet Salon

(154 reviews)

College Park, Horizons West / West Orlando

We LOVE Plush Paws for grooming services. Our Newfiedoodle has been getting groomed there for…read morealmost two years. My dog literally runs in to see Alex and is super excited to be there. All of the groomers work on tables completely visable to the customers and they treat the pets with so much love. They're about to move into a bigger spot and I'm so excited for their success. Highly recommend this local business!

Unfortunately, this is not a business I can recommend if you have specific grooming instructions…read morefor your dog. Our Irish Setter has been groomed here multiple times, yet the services have consistently felt lazy and inconsistent. Most recently, the grooming job was extremely poor, as shown in the photos. Despite our dog having an established "file" and us communicating our instructions directly to the groomer, we were later told it was still our responsibility to ensure everything was explained again. After we called to express our concerns, they asked us to send photos as evidence of the grooming. Following an investigation and conversations with both the owner and store manager, they admitted the groom was not up to their standards and apologized, which we did appreciate. What was disappointing, however, was the resolution they offered. Instead of refunding the service, they offered a discount on a future appointment. That felt presumptuous, considering this experience left us with little confidence in trusting them to groom our dog again. They also mentioned that, if we returned, they would make sure a groomer who "specializes in setters" handled him next time. This was frustrating to hear because our dog has been groomed there multiple times already, and that option was never previously mentioned.

The Paw Spa - groomer - Updated May 2026

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