Fernie the sales manager is a good salesman in trying to convince you in selecting a mattress. When…read moreit comes to delivery of mattress is another thing. They put down within a month you will receive all merchandise and when a mobth comes they come out with many excuses that not everything came in. So it basically took almost to months to receive everything. The service really sucks. I do not recommend customers to shop here.

Warning to all looking to buy a mattress here. Take time to read all the 1 and 2 star reviews…read more Wish I could leave 0 stars. My advice to you is go buy somewhere else. Buying a mattress is a big investment. You should invest your time and money somewhere else that truly cares about getting you into the right mattress. I will not be buying from Popular Mattress ever again. I will tell all my friends and family to stay away from this place. If you are curious to know why I feel this way, read below. We bought our mattress during the Home and Garden show in 2023. The salesman, Fernie, was great initially, told us about promotions where we got free pillows and free upgrade to the base. Fernie promised that he would help find the right mattress for us. Anyone who has shopped for a mattress knows that it takes a while before you know if you bought the right mattress or not. (FYI- Don't believe the salesman if he says that they will help you with trying matresses until you find the right one.) We opted for the split king Temperpedic because my wife and I like different firmnesses. My wife and I were excited about our new purchase and couldn't wait to get better sleep. Our bed arrived in late March. We slept on our new beds from April until September. We gave them an honest try before we contacted Fernie to help us. In May 23, we wanted to return the mattress for a refund, so we contacted Fernie about returning the Mattress . Fernie had an emergency and didnt get back to us. When he finally did get back to us, he told us that a return was not possible but that he could help with an exchange. We instantly had buyer's remorse. I told him him that we would not have bought the bed if we couldn't return it. We were upset. It took us a while to cool off. We felt like we made a mistake buying from this place. We recalled Fernie had said that he would help us find the right mattress in our initial meeting at the HG show so we gave the exchange a shot. So we went into the store, and Fernie helped us with an exchange. The new bed arrived a few weeks later. We slept on this mattress from September '23 to March '24. My wife and I were not getting restful sleep. We spent some time out of town during the fall and holidays. Then my wife had knee replacement surgery in January. If I knew what I know now, I would have contacted Fernie sooner than I did, but I put my wife's recovery ahead of everything. I figured with her limited mobility, it would be better to wait until she's stronger and fully recovered before we go moving furniture around in the bedroom. We would deal with the matress until then. Again, we were not getting restful sleep at night, and it was impacting my wife's recovery. I texted Fernie about our discomfort with the bed in early April. Fernie wasn't as responsive as he was when he was trying to make the initial sale. When he did respond, he said that he would need to get with the owner about another exchange, and he threw in that it had been a year since our purchase and that the comfort trial is only for 1 year. I contacted him a week into April; we got our bed initially in late March; and the exchanged mattress in September. Shouldn't the comfort trial end in September for the current mattress? I didn't understand this as it was only a week into April. Anyway, I followed up with him multiple times, and he gave me the runaround about how he hadn't had a chance to talk to the owner but that he would let us know what they can do and that he would contact us as soon as he had an answer. So, we waited. Again, there is no answer, and I follow up again. I got the sense that he no longer cared to help us. He kept telling me a year had passed. Late March to early April is a few days into a year. I followed up again today and Fernie suggested that we go to the store; that his boss had given him approval to give us "special pricing" on a new purchase. A new purchase, not an exchange. No thanks. We do not want the same shopping experience and hear empty promises and lies again. We will go elsewhere.

Gabby is excellent with customer. Thx for all you did for us…read more.. If you looking for use and good furniture don't hesitate in contact Gabby.

I would give no stars if I could. I placed an order on 7/25/19 I got charged but I never received…read morethe desk I ordered. I have called several times no one has been able to give me an explanation of what is going on I spoke to Humberto about 3 times he said he was working on my desk and it would be delivered on Friday, on Friday I called he didn't answer then he said it would have to wait until Wednesday on wed I called him 3 times and texted him no response. I called the office directly they told me there was no order and no delivery on file I was mortified. The person I spoke to on the phone did not want to give me his name. He said a manager or the owner would call me its been 3 days and I have not received a call back. Horrible, horrible horrible! customer service worst company I have ever worked with! I want my money back!

This place is awesome! I would recommend it to all my friends and family members! The price is…read moregreat and if the owner doesn't have what you want , no worries he will get it ordered for you!!! I'm supporting my local small businesses and you should too! We love our new recliners. Thank you Pedro!!!

Mario at the Sunland Park store was great a salesperson. We were allowed to look around and when…read morewe were ready he answered all our questions and gave us info on their store brands and the name brands also. We chose a Sealy hybrid mattress and I feel we got a great price. I hope our new mattress is as good as our experience in your store. Thank you Mario!

Terrible service!! Specially if you have kids, definitely Not Kid friendly. I felt soo uncomftarble…read morefrom this awful negative energy by the salesman towards my son. I end up buying my mattress at "mattress firm" Huge difference! Very friendly, Great service, good energy and love their product.

Great place for outdoor decor. They have everything from pottery and chimineas, to statues, light…read morepoles and fountains. Their prices are extremely affordable and they do layaway plans for their more expensive items/pieces. Very friendly customer service. Will be returning.

I have driven by Designer's Mart and Lighting Showroom countless times, and had always intended to…read morestop by. Well, today, I finally did stop by, and was very impressed! I was greeted by a very friendly attendant who took the time to explain to me what the process is if I make a purchase, and need them to store lighting fixtures until I need them. They will hold them for up to 90 days! I walked around their entire showroom, and saw some of the most unique and beautiful light fixtures, including magnificent and brilliant chandeliers! Their pricing is reasonable, and in some instances, they have mark downs of up to 80% off the original pricing. We are about to start a renovation, so it's great to be able to order exactly what I need, and to support local businesses as well. We most definitely will be returning to place our order.

We are absolutely delighted that this new Design and furniture store opened in El Paso Texas in the…read moreCimarron neighborhood. This is a great addition with modern mid century modern furniture. The store is relatively small so it can only accommodate a short selection of their catalog! Pablo was very friendly and professional. We will definitely support this local new business! Come on El Paso come and check it out on 6301 Northern Pass Dr. El Paso TX 79912.

Got our first ever Persian rug from here 15 years ago and up till now it's still in excellent…read morecondition despite having dogs. Color faded a bit over the years due to aging & cleaning but the quality is still the same. Love it !! Staff are super nice & knowledgeable. Price is reasonable & they have vast rug collection from modern to vintage look. So excited to bring another rug home with us today.